2. CAREER OVERVIEW
I became interested in computers when I purchased my first desktop back in the
early ninety’s. The information that was available to you with just a click was very
fascinating. Now they have improved on their capabilities to do more things, I
decided a job in the field of computer science was the way to go and earn a
living. I wanted to help in software support field to help other’s with the skills I
would learn. Software support has many career pathways to follow, positions in
Information Technology, Interactive media, Network Systems, Programming and
Software Development.
3. DUTIES AND RESPONSIBILITIES
OF THE JOB
Software Support will help in a lot of areas depending
on the position a person applies for. A prescribed area
of support will handle service levels of support in solving
issues with computers or equipment. Support Technicians
would make materials with information, that would guide
people when they had small computer problems.
Software Support Analyst would analyze, design and
develop systems. Software Technicians builds, and test
prototype assemblies, and supports the engineers that
does the testing.
4. EDUCATION AND TRAINING REQUIRED
IT Support education requirements vary, but
some college experience is preferred with a
bachelor’s degree for information systems,
computer science or systems engineering. IT-
related associate degree or technical
certifications help with jobs as an Microsoft
Certified Desktop Support Technician. Training
for on the job can take normally ninety days for
Help Desk workers. Help Desk Support people
normally continue with education to keep their
technical and repair skills sharp.
5. SALARY AND BENEFITS
Average employees in the lowest 10 to 25 percent
earn 27,200 to 34,320 annually. Specialists in their
fields in the top 75 to 90 percent will earn 57,290
to 72,690 annually. Those in the middle earn an
average of 44,300 annually, and those in financial
institutions, natural gas exploration, computer
equipment and postal services are the highest paid.
Employees that work for schools, colleges, and
computer design firms can earn between 43,310 to
52,470 annually. Benefits, a personal one is being
able to take care of your own computer, saving
money on repair costs, and helping your family with
computer problems. Common ones are insurance
that’s provided by employers, health, and disability.
Performance bonuses, flexible schedules for parents,
employee sickness, or doctor visits, and some
employers even offer a retirement package.
6. Job outlook for computer support specialists is
projected to grow 17 percent from 2012 to
2022. More will be needed as organizations
upgrade computer equipment and software.
Healthcare industries will grow, with increase in
information technology (IT) and support services
too. Clear advancement possibilities for
computer support specialists are very favorable.
7. ADVANCEMENT OPPORTUNITIES
Computer support people work as customer
service person maybe years. They can be
promoted to positions, that help improve the
design of future products that help computers
be more efficient. Their time of working on
computers could help them build designs. The
people who work in software and hardware
companies, advance quickly into software
developers or network and computer systems.
8. WORK CITED
Slide 1
“Software Support.” Photograph. “Amada America Inc.” Los Angeles Technical Center, “n.d.” 2015. Web.
28 October 2015. <http://www.amada.com/america/softwaresupportino>.
Slide 3
“Great Sample Resume.” The # 1 Resume Samples and Career Information, Web. “n.d.” 2015. Web. 4
November 2015. <http://www.greatsampleresume.com/Job-Responsibilities/Software-
Support-Specialist- Responsibilities.html>.
“McLaren An Idox Company” 26 April 2000. Photograph Idox Web. “n.d.” 2014. Web. 4 November
2015. <http://www.mclarensoftware.com/resources/client- logins/contact-support.aspx>.
9. Works Cited
Slide 4
Kinnser Software, Inc. Photograph, “The Training To Get You Started.” “The
Support To Keep You Going.” Web “n.d.” 2015. Web. 6 November 2015.
<http://www.kinnser.com/support-and-training/>.
Guzman, Alyssa. “Qualifications For an IT Help Desk.” Demand Media Inc.
Web. “n.d.” 1999- 2015. Web. 6 November 2015.
<http://www.ehow.com/list_6727382_qualificationsdesk.html>.
10. Works Cited
Slide 5
Mammadov, Tim. “EHow Contributor/ Professional Writer” Help Desk Job Salary.
Web. “n.d.” 2015. Web. 7 November 2015.
<http://www.ehow.com/info_7973736_desk-job-salary.html>.
World News. “Ten Best Companies To Work For In” You Tube. 11 December 2014.
Web. 7 November 2015.
<https://www.youtube.com/watch?v=EmoELKt_nio>.
11. Works Cited
Slide 6
Bureau Of Labor Statistics. “Help-Desk Technicians.” Photograph. Publications,
Computer Support Specialists. Web. 8 January 2014. Web. 7 November
2015
<http://www.bls.gov/ooh/computer-and-information-technology/computer-
support-specialists.htm#tab6>.
Bureau Of Labor Statistics. “Occupational Outlook Handbook.” Publications,
Computer Support Specialists. 8 January 2014. Web. Web. 7 November
2015.
<http://www.bls.gov/ooh/computer-and-information-technology/computer-
support-specialists.htm#tab6>.
12. Works Cited
Slide 7
“Warehouse Control Software Support.” Photograph. Warehouse Support Assistant.
Parachute Site, Web. “n.d.” 2015. Web. 8 November 2015.
<http://www.whsystems.com/services/warehouse-customer-support-service-
training/warehouse-control-software-support/>.
McKay Rosenberg, Dawn. “Career Planning Expert.” Computer Support Specialist,
Career Information, About. Web. “n.d.” 2015. Web. 8 November 2015.
<http://careerplanning.about.com/od/occupations/p/techsupport.htm>.
