CT EaziPopper populates your Zendesk CRM with the information of the incoming caller which reduces call handling time and enhances the customer experience. EaziPopper means that incoming calls to your Contact Center will trigger a pop of the calling customer’s profile or open tickets in Zendesk. EaziPopper handles the following scenarios: - AgentID synchronization between Cisco and Zendesk - Auto-create Zendesk user for callers that are unknown - Auto-create new Zendesk ticket, if none open for caller - Auto-display list of open tickets for caller - Auto-display the open ticket for caller, if only one open

1. www.ct-solutions.com/zendesk
Zendesk CTI Connector
Eddie Steede

2. www.ct-solutions.com/zendesk
CT EaziPopper – What is it?
It populates the
Zendesk CRM with
the information of
the incoming call
Ringing
Connected

3. www.ct-solutions.com/zendesk
Screen Pop with “click to Dial”

4. www.ct-solutions.com/zendesk
CT EaziPopper uses E164 format for numbers
 E164 is the international format for telephone numbers.
- E.g, E164 format is +16137635555
We have created a new custom field “full phone number”
 We convert the standard number field to E164 and store in it
in the “full phone number” field.
- E.g. 613-763-5555 is stored as +16137635555
Our algorithm work for both International & US numbers
Our algorithm takes care of local PABX settings
Telephone Number Format
If a customer raises issues about "our
phone numbers are all messed up”
Don’t worry, we have it covered

5. www.ct-solutions.com/zendesk
CT EaziPopper Roadmap (Zendesk CTI Connector)
Cisco
 Cisco Agent Desktop.
 Available now.
 Cisco Finesse
- Available April 2014.
 Cisco CTios.
- Available as custom project
Avaya
 Avaya Agent Desktop.
- Available May 2014 (sooner if demand).

6. www.ct-solutions.com/zendesk
Locations
NEW HAMPSHIRE OFFICE IRELAND R&D LAB
Global support that can be customized to meet the requirement
Contact: Eddie Steede
Email: e.steede@ct-solutions.com

7. www.ct-solutions.com/zendesk
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Contact: Eddie Steede
Email: e.steede@ct-solutions.com