1. Listening.

3. Perfect products.

4. Deepen relationships.

5. Wake up dormant relationships.

7. Listen because you want to do something with what you hear.

9. http://berry.edu/library/subguide/marketing.asp

11. Research Sources Social Twitter SocialMention IceRocket Technorati SocialSeek from Sensidea (download)

12. Research Sources As It Happens Google Alert SocialMention Alert RSS Feeds Email Newsletters

13. Social Media Has Changed Research. Conversation Real Time Ongoing

14. Listen. Plan. Implement. Repeat. Marketing 2.0

15. Steele Agency Inc. http://www.steele-agency.com Resources: /workshops/fasttrak-market-research/ Twitter: @steeleagency 706.622.4545