2. Welcome to the Spring
edition of Local Life, as
ever full of inspiring
stories about the work
we do all day, every day.
It's Spring and in Red
Cross World that can
only mean one thing -
National Assembly.
This year of course it was a first for our new Chief
Executive, Mike Adamson but he did a great job of
reminding us of all the work we do, day in day out,
both in the UK and across the world.
We also had our very own 'famous for 5 minutes'
when Christine Ferguson took to the stage to tell
everyone about the fantastic work done by the Poole
Assisted Discharge project which, in 2014, helped
over a thousand elderly people to be supported in
their discharge from hospital. A great project and
Christine did a great job in making sure everyone
knows about the fabulous work the Poole team do.
I hope you enjoy this edition, if you'd like to see your
service mentioned in the Summer edition then make
sure you let Stephen know (see back page).
Sarah Gibson
Operations Director, CDDSCI
IN THIS ISSUE
Page 4
High praise
indeed from
around the
area!
Page 6
Meet Independent Living SSM
Deborah Fisher and find out what
Julie Andrews and Abba have in
common!
Page 7
How our adult education team are
giving skills and confidence to
carers of vulnerable adults
Page 9
Find out what Mia Dawson and
Ella Coates are up to in their new
roles with young people
Page 10
Minehead shop re-
opens with IL volunteer
Kaye Peach taking the
shop manager helm
Welcome to the April 2015 Edition
of your Red Cross Local Life
Page 2
ThankyoutoallvolunteersandstaffwhosuppliedimagesandcontentusedinthiseditionofCDDSCILocalLife.
SGibson@redcross.org.uk T: 01823 273721
Pic: Poole Hospital Assisted
Discharge worker Christine
Ferguson bravely took to the
big stage to be interviewed
about our ‘model service’
which gives people confidence
and peace of mind once back
home after a hospital stay.
Are you a tweeter? Follow:
Christine says: “This was my first National Assembly so I really
didn't know what to expect, we were asked if one of us would be
prepared to answer some questions about our service and my
name was volunteered! On the day I was ok till I got on stage then
my legs were shaking so much I thought I'd slide off the chair. Colin
Brown is an easy man to chat with so really no problem though and
our service is something we are all proud to shout about.
We started our service as a pilot scheme in 2012 for 9 months, it
has been such a success that we have worked for almost two and
a half years and been open every day including Christmas days and
all Bank Holidays. We have just been given another two and a half
years contract and are in the Hospital Trusts budget for the future.
In 2013 we took home 860 referrals and in 2014 we took 1120.”
4. Page 4
Straightfromthehorsesmouth... On BRC National Assembly 2015...
“Fabulous day, very interesting and emotive stories. Such wonderful & helpful
people, extremely humbled by all their assistance given on the day, bless
them all.” Karen Fear, Admin Assistant at Taunton
“A great occasion more information and less cabaret.
All the new senior managers praised the volunteer commitment and really valued
volunteers. Mike Adamson spoke from the heart and was really impressive.”
Robert Tribble, Devon Volunteer Council Chairman
“I thought it was a valuable opportunity to learn about what
is going on across the movement and gain a coherent
understanding of the strategy and my part in it.”
Emma Swanton, Torbay Service Coordinator
& Volunteering In Care Torbay Project Manager
From Somerset Mobility
Aids Service users…
“Very helpful staff. I now have a
wonderful wheelchair to help me
be more independent. Thank you
so much.”
“Excellent service - made
Christmas period so much
easier for all concerned.”
“Very helpful. Allowed my wife
to move about unaided.
Superb - thank you.”
“It made mobility much easier
and collecting and returning
the equipment was easy
and convenient”
From Exeter University
Red Cross via Twitter…
@CDDSCIRedCross
Pictured:VolunteersMrsRosAllen(left),MrsJanClarke(middle)
andontherightNicholasGreenhalgh(MACo-ordinator)
5. Page 5
...from Yarlington Housing Group,
Yeovil following an Adult Education
session for vulnerable adults
delivered by Gavin Churchill
via Twitter @CDDSCIRedCross
“Dear Beverley, I just wanted to drop you a very quick line to
say how impressed I was with the way your fantastic Red
Cross staff handled the transport of Astrid Foster today from
Blandford to Witney. Astrid arrived looking surprisingly
perky and happy after the long journey and Cheryl (I hope I
have spelt her name correctly!) cared for her so well in your
beautiful ambulance! I was also most impressed by the care
and attention they showed when moving Astrid from the
ambulance to her room at the Care Home.
Thank you, once again, to your excellent team and yourself
also for your kind and efficient attention throughout…”
“…following the excellent service provided by you and your
team this week, I would like to make a donation to the
British Red Cross Ambulance Service.” Helen Norrmen
...after we provided
‘Patient Transfer Support’
“Hi Gavin, just to let you know ... one of the ladies who did the
course in Spaxton called to see a friend in Over Stowey on Saturday and found him on the floor having had a
stroke. She said, thank goodness she had done the course, it was thanks to that she was able to take
control of the situation, calmly and rationally.
She particularly said that keeping her cool on the phone to the emergency services while the person on the
other end kept asking her apparently irrelevant questions was easier knowing that help was already on its
way and the first responder arrived within minutes, followed by a paramedic then the ambulance! Thought
you’d like to hear it. Thank you so much for what you do.”
Alison Hoare, Village Agent for Cluster Sedgemoor 4
...and another great success
story from Gavin!
Feedback via UKO and online forms on redcross.org.uk
praising the Exeter Mobility Aids service...
“I would like to compliment the staff, Jane, Claire
and Ken, at your Bradbury House, Exeter, Medical
Loan office. We have recently needed to hire a
wheelchair and bath stool after my wife broke her
ankle. Your staff were exceptionally helpful, cheerful,
clear, polite and obliging, complementing the high
standard loan equipment. Their input deserves
appropriate recognition for their magnificent
performance. Thank you very much indeed.”
A caller wanted to register a compliment for the BRC
shop which loans medical equipment at Bradbury
House, Apple Lane, Exeter. Some time ago her father
needed a commode and they were very helpful.
They delivered it then changed it to the right size
when required. Caller loaned the commode for 9
months until her father went into a home when he was
then able to buy it. Caller states she cannot praise the
service enough.
Above: Cheryl Murray, Somerset
Volunteer Council Chair
6. Following changes with the new
education strategy, Patricia
(former SSM for Community
Resilience) has been appointed
as a second Senior Services
Manager covering our range of
Independent Living services
across Somerset and Dorset,
working alongside Deborah
Fisher. Patricia brings a wealth of
experience in the field and her
appointment allows opportunity
for further service development
and growth across the area.
Channel Islands commemorate
70th anniversary of liberation
Patricia Edwards
joins Independent
Living team
Special events marking the 70th
Anniversary of the islands’
liberation during World War II are
taking place, with the Red Cross
playing a big part including:
25th to 29th April: Ex-internee visit to Bad
Wurzach accompanied by a 4 person
volunteer British Red Cross Team.
1st to 4th May: Barclays Boat Show in
Jersey. Red Cross are the Charity of
Choice and will be there on all 3 days with
the model of the SS Vega on display.
5th to 10th May: Red Cross Week /
Liberation Week.
2nd to 11th May: Jersey War Tunnels
Festival. BRC are the chosen charity.
11th to17th May: Liberation Music
Festival, Jersey. BRC are chosen charity.
16th May: British Red Cross Liberation
Ball in Jersey.
18th
July: British Red Cross Grand Annual
Fete @Government House, Guernsey.
Page 6
Deborah joined the British Red Cross in
January 2014 as Senior Services
Manager and covers our Independent
Living services across Cornwall,
Plymouth, Devon and Torbay.
We asked her 10 random questions to
find out what inspires her and why
there’s a part up for Julie Andrews!
What motivated you to work for the Red Cross?
DF: I feel very strongly that many older people do not get the care and
support they deserve and really wanted to work for an organisation
working to change that.
Can you tell us briefly about your working life before and why you
received an OBE?
DF: I worked for the Foreign Office for over 20 years and was
awarded an OBE at the end of my last posting in Ethiopia for ‘services
to HM Diplomatic Service’. After leaving the Foreign Office I worked
for a number of charities before joining the Red Cross.
What has inspired you most since working at the Red Cross?
DF: Meeting some of the people we support, hearing their wonderful
life stories and how grateful they are for the time given by our
volunteers and staff to help them get back on their feet.
What has been your biggest ‘gripe’?
DF: Not having the resources to do more for more people.
What song gets you onto the dance floor?
DF: Dancing Queen by Abba – I can vaguely remember what it was
like to be 17…..
Facebook; Twitter; or postcard?
DF: I love to tweet.
Greatest achievement?
DF: Raising three lovely children who all have a great sense of
humour (essential with my cooking skills).
In a film about your life, who would play you and why?
DF: Julie Andrews, because I love to sing.
What is your most treasured possession?
DF: My bicycle – I love cycling on Dartmoor one of the most beautiful
places on earth.
Ten second pitch: Why should someone volunteer with Independent
Living services?
DF: Volunteering is good for everyone. It makes a huge difference to
the people we support at a time when they are really struggling.
Research also shows that volunteering helps us live longer, improves
our mental health and keeps us fitter!
Meet: Deborah Fisher OBE
7. Today in the UK, one in ten of us are an
unpaid carer and it’s estimated that three
in five of us will become carers at some
point in our lives. For those attending the
Wellington Carers Support Group in
Somerset, getting out and about and
meeting up with other carers is a key way
to look after themselves and take a break
from their caring role. Arranged by Maria
Knight, a Care Support Worker with
Compass Carers, the group meet once a
month to share their experiences and lend
support to each other.
Gavin Churchill, Adult Education Co-
Ordinator spoke to Maria about the needs
of the carers and it soon came to light that
many of them felt vulnerable due to the
nature of the conditions and their
geographical isolation, which may lead to
a delay in the emergency services
responding to their crisis. The learners
who attended the Everyday First Aid
Sessions had a wide collection of clinical
conditions that they cared for, but the most
common were Dementia, Epilepsy, Mental
Health Issues, Visual Impairment,
Learning Difficulties and Limited Mobility.
Recent evidence shows that those cared
for are at a higher risk of accidents, so the
sessions were tailor made to cover the
Everyday Skills that the carers were most
likely to experience in a real emergency.
Gavin said “What really impressed me the
most was the learner’s willingness to
share their first aid experiences and the
support they gave each other whilst
learning the Everyday First Aid Skills. The
sessions went really well and the students
were very keen to learn and get involved
in the practical activities. We also
acknowledged the pressures that carers
are under, but all the learners seemed to
enjoy the session and more importantly
had fun!!”.
Organiser Maria Knight explained: “The
main aims of the first aid training were to
encourage everyone to do something, and
not leave someone without attention if they
required it. Following the course, the
feedback received is that Gavin had given
the carers the confidence to act, whereas
before they may have walked past. They
also felt confident in calling 999 should the
need arise.”
Due to the success of the sessions at
Wellington, other workers from Compass
Carers in Somerset have now contacted
us and future Everyday First Aid Sessions
have been arranged in Minehead, Street
and Wells.
Devon President Bobbie Barclay reminds us what
Red Cross Week (3-9 May 2015) is all about...
OTHER
NEWS
Sophie Smith joins
Support in
Emergencies team
Not afraid of a change
or challenge, Sophie
who most recently
worked in duel roles for
admin support and
People & Learning at
Exeter, has now joined
the Support in
Emergencies team full
time as Volunteer
Support for the area.
Congratulations Sophie
and we wish you well in
your new exciting role.
Volunteers needed
for Mobility Aids at
Bridgwater.
Bridgwater Mobility
Aids service in
Somerset is aiming to
reach more people this
year following the
closure of Burnham-on-
Sea. We need to look
at strengthening the
team we have in place
by increasing the
opening hours. We are
looking for people to
volunteer one shift a
week at the outlet. If
you, or somebody you
know wants to find out
more, please call Nick
Greenhalgh on 01823
273746.
Staff Association
reminder
The BRC staff
association exists to
give staff a voice in the
organisation and help
input into decisions and
strategy. Contact your
area representative
Robert Pennell on
01392 353288.
Page 7
Red Cross helps give carers confidence
Being President for Devon has allowed me to be inquisitive,
some would say nosey, regarding all the services that Red Cross
provides asking questions that perhaps others would not dare to.
I also have had the privilege in meeting some fantastic
volunteers and staff and as my role states to show them “our”
appreciation for their hard work, selflessness and dedication to
the Red Cross, but, to keep our services going and help more
people in crisis we do need money.
Red Cross week is the one time of the year when it is the tradition to stand outside
supermarkets, do street collections, cake bakes, sponsored silences etc. and whilst there
are many new ways people are contributing (e.g. by direct debit) this is still hugely
important so we need as many volunteers both old and new, and staff to take part.
This being my final year as President, I hope to pack in as many visits to all centres and
shops, always keen to promote the Red Cross ethos and services, so please ask me.
I am heavily involved in fundraising and this year I have cajoled, nay bullied - 8 young
people to run in the 26 mile London Marathon - yes 26 miles!!! They have to raise £2,000
each which will go towards general funds for Devon - please cheer them on this 26 April.
Other events this year are the usual varied Open Gardens, coffee mornings, Bubbles &
Berries, a Family Reeling Party and more. Brewin Dolphin - a stockbroking firm in Exeter
and Powderham Castle have both chosen Red Cross to be their Charity of the Year, so
we must support their events and make sure that we show them how well we spend and
use that money, we cannot afford to waste it. So let’s brag about what, how, where, when
and why we do it so well in Devon and beyond.
8. Red Cross Humanitarian Action
Service Manager Karen Painter, has
been doing some fantastic work
engaging students at Jersey primary,
secondary and +16 schools /colleges
in our advocacy agenda, supported
by Jamie Piriou and Jonathan Ellis
from the UK advocacy team.
During Jan/Feb a number of sessions
were run at Le Rocquier School,
exploring stigmatised behaviour,
discrimination and intolerance. 600
students attended this programme.
Waleed, Rupert, Mohammed and
Azeb from the Plymouth refugee
service spent 3 days working with an
Advocacy group of 12, Y9 students
exploring the principles of advocacy
focusing on refugees and asylum
seekers. Following the visit Y9
participated in an activity day ‘Look
beyond the Label’ delivered by 8
teachers and the Advocacy group,
who are also collaborating with JCG
(Girls College) to create a film to be
shown at the 70th anniversary
Liberation Ball on 16th May attended
by politicians, ministers and bailiff.
Following further sessions with Karen,
students from Hautlieu (secondary &
post 16) engaged with our refugee
visitors and as a direct result,
attended the Youth Assembly debate
with ministers and politicians in the
states chambers. The question put
forward called for Jersey to accept
asylum seekers.
This was approved by the Youth
Assembly and evaluation will follow.
Le Rocquier Advocacy group will now
collaborate with Youth Assembly
students to build on the accepted
proposition. A great result!
Advocacy in action on
Jersey - Youth
Assembly votes to
allow those threatened
with persecution in
their own countries to
seek asylum in Jersey
Page 8
It seemed a typical Devon FESS call-
out, it was an 8.30am Saturday
morning call to a domestic fire, sadly
the home was 80% destroyed by fire
and would not be inhabitable.
Upon arrival the crew knew it was
not a typical call out - not only did it
involve a beneficiary and their cat but
also a pet chicken named Janie.
Assistance was given to the resident
and with the help of the local
authorities housing was found for
them and their cat, but unfortunately
they were unable to house Janie.
The team decided to help the home owner who was extremely upset
that they could not take Janie with them, find her a place to stay.
It was with great luck that the fire officer assigned to investigate to
the fire was known to the team and is a hobby farmer who had 29
chickens and was very happy to adopt Janie and have her join the
other chickens on his farm. The team have followed up and Janie is
very much enjoying her new home with all her new friends!
Pets mean a lot to people and in a crisis it’s often the safety of their
much loved pets that cause of a lot of extra distress and anxiety
during an awful, life-changing experience such as this, so it’s
another example of how we help with their very personal crisis.
Thank you to all Support in Emergencies volunteers and staff
for refusing to ignore chickens, as well as people in crisis!
Thanks to Bev Sugden for the story and photo
British Red Cross: Refusing to
ignore CHICKENS in crisis...
Successful Modern Slavery Seminar
hosted by Exeter University BRC
An event titled ‘Trading In Flesh’ was held at Exeter University on
10th March and was supported by Detective Superintendent Jim
Colwell, the regional modern slavery lead based in Devon & Cornwall
Police, who presented alongside Rupert Blomfield and Alexis Wright
from Red Cross refugee support services based in Plymouth. The
audience of approximately 40 people included students from a variety
of faculties including Education and Law, Red Cross volunteers and
staff and the UK lead for the City of Sanctuaries Project.
Conor Maher, Exeter University BRC President passed on some
fantastic feedback from attendees including: "I had previously heard
of the issue of human trafficking, so I had some general background
knowledge as to what it was and what it entailed. I however had
never considered the possibility of it happening in our local area. The
talk was incredibly interesting and a real eye opener on issues that
occur right under our noses. A massive thank you to the speakers!"
- Thea
9. Page 9
From 1st March, Mia Dawson took up her new role under the new Youth
Education strategy, as Youth Education Manager for both CDDSCI and WAG
areas.
Mia explained “my role sees me take responsibility for developing a dynamic
youth education offer, including direct delivery of education to children and
young people, peer education programmes, continued professional
development (CPD) for external educators (teachers and youth workers, and
training other organisations to deliver on our behalf through a multiplier
approach) and implementing a strategy for the delivery of youth education.
Whilst my line management now falls outside the CDDSCI area, myself and
youth education are still here. At present our targeted areas are Somerset,
Plymouth, Torbay and Channel Islands, and I’m committed to managing,
developing and supporting a team of staff and volunteers to deliver our aims -
we are currently recruiting for educators in Plymouth and Torbay”.
Mia will also still wear her other ‘hat’ as ‘Equality and Diversity’ lead for the area, and can be contacted on
telephone 01392 353292.
February half term was busy for the youth education team, who
spent three days in Torbay teaching young carers some
Everyday First Aid. Mia and volunteer Jonathan Whimple spent a
Saturday at COOL house with the first group of young carers, and
Torbay Services Co-ordinator Emma Swanton joined the team for
two more sessions during the week. The sessions around the
‘bystander affect’ shocked some of the young people who came
up with some interesting ways to dispel the myths that would
hopefully encourage people to help in an emergency. They really
enjoyed the sessions and Jonathan commented:
"If everyone had the young carers' capacity for instant teamwork
and their can-do mentality then we'd be living in a very different
and much better society."
Another familiar face expanding out beyond CDDSCI into WAG
is Ella Coates - formerly of the Education & Engagement
Service in Dorset.
Ella’s new role as Engagement & Diversity Manager for CDDSCI
and WAG, is primarily internally facing and will implement the
BRC Youth Engagement and Diversity Strategy. The main focus
of this strategy is that young volunteers and staff are ‘Safe,
Heard and Developed’.
Ella says “we want to ensure all of our young people are safe
and have a positive experience within the Society. I will be
managing a calendar of local events where young people will
have the opportunity to develop their leadership skills and have
their voices heard. I am also going to be cascading
opportunities and increasing awareness / understanding of local
diversity and inclusion issues.”
This new role reports into Mark Howell’s People & Learning
team, and Ella will still be based at the Dorset office when not
out and about in her areas.
Young People’s Focus Group:
Would you like to get your voice heard
and share your opinions on the Red
Cross?
I am looking to form a focus group
where young people in the area will be
able to share their views and ideas.
We will look to identify the needs and
interests of local young people - and
areas for improvement or celebration.
If you are under 26 (a volunteer or staff
member) and are interested in taking
part, please let me know. Thanks.
Contact Ella Coates T: 07860 402300
Pic: Young carer Mitch
holds up his group’s work
to demonstrate their
learning. Thanks to
Emma Swanton.
More info at:
www.torbay.gov.uk/youngcarers
A new start for Youth Education...
Ella Coates takes on new ‘Engagement & Diversity Manager’ role
Mia Dawson
10. Emma Horne has joined the Admin
Support Team based at Exeter,
Devon working Wednesday-Friday.
John Heppell recently joined the
Mobility Aids service based at
Poundbury as the driver for Dorset .
Caroline Parker and Sharon
Woodhams have joined our Torbay
Navigator project team based at the
new Torquay office as service co-
ordinators. Caroline covers
Paignton and Sharon Torquay.
Lucy Goldring is our new Co-
ordinator for the Walmart funded
Support at Home project in
Cornwall, which has already
supported nearly 50 beneficiaries
with practical and emotional help &
advice on coping in severe weather.
Susanne Tucker and Sarah White
are our new team at the Yeovil
Hospital Assisted Discharge service
based in the FOPAS ward.
Waleed Abdallah is a new co-
ordinator for the refugee Welcome
Project and International Family
Tracing service at Plymouth.
Alexis Wright has also joined the
Plymouth office as co-ordinator for
a new Women’s Project - part of
our refugee support services.
Pippa Cann joins the Adult
Education team as co-ordinator for
Plymouth, helping provide everyday
first aid skills to vulnerable adults
Joining the People & Learning team
are two new service support
volunteering and tutor co-ordinators
- Zoe De Mello in Devon and Sue
Wheeler for Dorset.
Apologies if we’ve missed anyone
this time! Latest staff structure
charts (redx098139) and a brand
new CDDSCI Area Guide
(redx096181) are now available on
RedRoom and are updated
regularly. Search under the above
references or under Regions/South
of England/Cornwall etc….!
A big welcome to
new/recent starters
Minehead Shop is back in business!
The British Red Cross charity shop in Minehead, Somerset, has re-
opened after a three month closure with a new management team in
place and its original team of dedicated volunteers.
To celebrate, the shop rails are bursting with spring/summer clothes
and customers were rewarded for their patience with a great special
offer. For the first week only, they could buy three items for £10 on all
clothes, shoes and handbags – perfect for kick-starting the new
season and they took over £800 on the first day of re-opening.
The shop had to be closed just
before Christmas due to staff
shortages but, after a successful
recruitment process, it reopened on
March 16 with a new manager,
Kaye Peach, in place to lead the
existing volunteer team.
Bringing years of experience as the
manager of pubs and restaurants to
the job, Kaye is also a Red Cross
independent living volunteer who
drives cancer patients to their
oncology appointments and
supports people in their own homes
after a stay in hospital.
She says: “When my husband
retired after years of us working together to run pubs and restaurants
in the Bristol and Bath area, I decided it was time for me to have a
change too. We moved to Minehead to renovate an old cottage and I
started working as a wedding registrar and also volunteering for the
Red Cross independent living services. When this job came up, it
seemed perfect for me. I’m a people person so I will love the
interaction with the volunteers and customers. And, being a Red
Cross volunteer as well I know how much difference the organisation
makes to people in crisis. I think a lot of people think about the
overseas work of the Red Cross but I’ll also be telling people about
the important work it does locally. I’m really looking forward to it.”
Elizabeth Williams, 75, a former nurse who has been a volunteer in
the Minehead shop for an incredible 15 years, says she and the other
volunteers are all really pleased to be reopening the doors. The shop
has always been popular and this time last year was named “most
improved shop in the South West” after a 100 per cent increase in
sales. Elizabeth says: “We’ve always had great support from the
public and we want everyone to know we’re reopening for business
again, so that they can come and get some great bargains and
donate their unwanted items to us, to generate funds for the British
Red Cross.”
Over the years the shop has received some fantastic donations
including a pool table, which was put on display in the double window
and sold for an impressive £100. The donor applied Gift Aid to the
item which means it actually raised £125 as Gift Aid means for every
£1 we sell an item for, we can claim back 25p from the Government.
The Minehead shop is at 18 The Avenue, Minehead, Somerset,
TA24 5AZ, Tel: 01643 706244 and is open Monday to Saturday
between 9am and 5pm and between 10am and 4pm on Sundays.
Page 10
Pat Harris cuts the ribbon as
Manager Kaye Peach (left)
and Alexandra Martin (right)
welcome the customers in!
With thanks to Teresa Patton (RFM South 1) for the update & photo.
11. Page 11
Ten Top Tips: Information Governance
During 2015 BRC is rolling out compulsory Information Governance training for all staff and
volunteers but new Information Governance Elearning is available now via the ELearning
platform www.learning.redcross.org.uk . Staff and volunteers working in priority and
frontline services (ambulance support, EFA, EP&R, IL, CES) need to complete this a.s.a.p.
if not already done.
If you have any difficulty with accessing/logging on to the ELearning platform please email
mylearning@redcross.org.uk with your name, ID and a description of the problem.
In the meantime here are ten top tips on what you can do to make a start:
1. Treat any organisational information you handle as though it were your own
personal data.
2. Remember to check your desk daily and lock away any personal data or
commercially sensitive information.
3. Use an encrypted memory stick (available from MIS) when transferring electronic
information.
4. Lock your PC and make sure your ipad, laptop and smartphone are password
protected.
5. If you are collecting information from service users or donors (forms etc) make sure it
is accurate and passed onto your main office as soon as possible for safe-keeping.
6. Remember that what information service users tell you is confidential and should not
be repeated to anyone except for the purposes of delivering that service.
7. Anonymise information shared
within the organisation wherever
appropriate.
8. Hold conversations which might
involve confidential or sensitive
matter in a room where you
cannot be overheard.
9. Report any information security
incidents to your line manager
immediately.
10. If you no longer need to hold or
use data, make sure it is
securely destroyed.
12. Page 12
stephenbennett@redcross.org.uk T: 01823 273727
NEXT ISSUE:
Please send us your stories!
Upcoming Dates for your diary
The next issue of Local Life will be in August 2015
- deadline for articles is Friday 17th July please.
If we don’t know about it, we can’t print it - so if
you have any letters, photos, diary dates/reports
or news you’d like to share in the next edition of
Local Life, please send any text and photos to:
We start them young! Modbury
Cubs learn about the Red Cross
and our Clean Start appeal
Ryan Jackson, shop manager from Plymstock
Furniture and Electrical spent an evening with
Modbury Cubs (South Devon) doing activities
around the BRC Clean Start appeal and how
they can help. The appeal running Jan-April is
helping provide safer water to hundreds of
thousands of people in Kenya and Bangladesh.
The evening was fun based and full of
imagination including a team building exercise
based around promoting the Red Cross using
straws and stickers, the ideas were incredible!
The Cubs used this opportunity to gain their
Global Challenge badge and at the end of the
evening they passed Ryan an honorary badge
to put onto his ‘uniform’!!
They have also agreed to come and help during
Red Cross Week - great work developing our
volunteers of the future Ryan!
West Somerset Railway ‘Musical Express’
in aid of Red Cross - 16 May 2015
Steam, music, stalls and fun on the heritage
line between Bishops Lydeard and Minehead,
Somerset. For ticket bookings or info visit
www.redcross.org.uk/musicalexpress
or call 07857 941801.
Jersey - British Red Cross Tea Party
24 May: St Helier Town Hall. Free event
sponsored by Waitrose bringing together
islanders who were in Jersey during the
occupation or who had family links with
those times.
Open Gardens - CORNWALL
14 June: RIVERSMEAD, Hellandbridge,
Bodmin, PL30 4QR. Open 2.00pm—5.30pm
Open Gardens - DEVON
3 May: GNATON HALL OPEN GARDEN & DOG
SHOW, Gnaton Hall, Gnaton, Yealmpton,
Plymouth, PL8 2HU. Open 2.00pm—5.00pm
17 May: OUTER DOWN, Chagford, Newton
Abbot, TQ13 8DX. Open 2.00pm-5.30pm
31 May: DUNLEY HOUSE, Bovey Tracey,
Newton Abbot, TQ13 9PW. Open 2.00pm—
5.00pm
13 June: COLLETON MANOR OPEN GARDEN
& DOG SHOW, Colleton Manor, Colleton,
Chulmleigh, EX18 7JS. Open 2.30pm—5.00pm
28 June: BUCKLAND MANOR & ST
BRANNOCKS HOUSE, St Brannocks Hill,
Braunton, EX33 1HN. Open 2.00pm—5.30pm
Open Gardens - DORSET - CANCELLED
14 June: BRADDOCKS HOUSE, Oxbridge,
Bridport, DT6 3TZ. Open 2.00pm—5.00pm
Open Gardens - SOMERSET
10 May: GARDENS OF BICKNOLLER,
BICKNOLLER VILLAGE, Taunton, TA4 4EQ.
Open 12.00pm—5.00pm
7 June: HILLCREST, Curload, Stoke St
Gregory, Taunton, TA3 6JA. Open 2.00pm—
5.00pm
14 June: ALLER FARMHOUSE, Williton,
Taunton, TA4 4LY. Open 2.00pm—5.00pm
