Impeccable Customer Service Quotes

1. Impeccability Defined
© Steve Dorfman • Driven to Excel, Inc.

2. Impeccable Simplicity
“Give your clients options … but not so
many that it paralyzes them.”
–Steve Dorfman
© Steve Dorfman • Driven to Excel, Inc.

3. Impeccable Rapport-Building
“Get good at remembering
people‟s names and use them
often. People like hearing their
own name.”
–Steve Dorfman
© Steve Dorfman • Driven to Excel, Inc.

4. Impeccable Recovery
“Oftentimes when you simply *ask* a customer
what it will take to make things right, their
proposed solution will require less
time/money/energy than you were prepared to
spend.”
–Steve Dorfman
© Steve Dorfman • Driven to Excel, Inc.

5. Impeccable Languaging
“Never say to a client,
„It’s the least we could do.‟
They might just take that literally.”
–Steve Dorfman
© Steve Dorfman • Driven to Excel, Inc.

6. DAILY TIPS: 3 Ways to Sign Up Now
1. Text:
3. Scan:
Steve Dorfman, Customer

7. Impeccable Rapport-Building
“Your clients have a deep need to feel
smart, important, and valued.”
–Steve Dorfman
© Steve Dorfman • Driven to Excel, Inc.

8. Impeccable Motto
“Customer service is not a
department, it‟s a culture.”
-Tony Hsieh
© Steve Dorfman • Driven to Excel, Inc.

9. Impeccable Relationships
“Don‟t just talk about
“catching up” with your clients.
Proactively offer 2 or 3 dates
and times and then get it on
your calendars.”
-Steve Dorfman
© Steve Dorfman • Driven to Excel, Inc.

10. Impeccable Integrity
“Show up EARLY for appointments,
meetings and all commitments. Few
things demonstrate your impeccable
word like habitual punctuality.”
-Steve Dorfman
© Steve Dorfman • Driven to Excel, Inc.

11. Impeccable Proactiveness
“When it comes to client needs,
you can respond, meet, satisfy …
or you can anticipate.
I recommend the latter.”
-Steve Dorfman
© Steve Dorfman • Driven to Excel, Inc.

12. DAILY TIPS: 3 Ways to Sign Up Now
1. Text:
3. Scan:
Steve Dorfman, Customer

13. Impeccable Engagement
“You can tell when someone is „half
listening,‟ and so can your clients.”
-Ian Altman, Upside Down Selling
© Steve Dorfman • Driven to Excel, Inc.

14. Impeccable Culture
“Your customers want to see you and
your team having fun while serving them,
not see you stressed out about it.”
-Steve Dorfman
© Steve Dorfman • Driven to Excel, Inc.

15. Impeccable Engagement
“Recognize and embrace the power of the
pause. Slow down when speaking or presenting.
Your clients cannot process your words as
quickly as you can speak them.”
-Steve Dorfman
© Steve Dorfman • Driven to Excel, Inc.

16. Impeccable Relationships
“It‟s critical to remember that everything that
matters in business (and in life) is tied to the
relationships you build and foster.”
-Steve Dorfman
© Steve Dorfman • Driven to Excel, Inc.

17. Impeccable Relationships
“The 5 words that are on
every customer‟s mind yet
almost never spoken are, “Do
you care about me?”
-Steve Dorfman
© Steve Dorfman • Driven to Excel, Inc.

18. DAILY TIPS: 3 Ways to Sign Up Now
1. Text:
3. Scan:
Steve Dorfman, Customer

19. Impeccable Balance
“An impeccable customer experience
combines down-to-earth friendliness and
approachability with customer-centered
professionalism.”
-Steve Dorfman
© Steve Dorfman • Driven to Excel, Inc.

20. Impeccable Reminder
“Passive (a.k.a. “satisfied”)
customers won‟t just leave you
for something better … they‟ll
leave you for something
different.”
-Steve Dorfman
© Steve Dorfman • Driven to Excel, Inc.

21. Impeccable Distinction
“Customer satisfaction is worthless.
Customer loyalty is priceless.”
-Jeffrey Gitomer
© Steve Dorfman • Driven to Excel, Inc.

22. Impeccable Advantage
“Be so good at designing the customer
experience that you embarrass your
competition.”
-Steve Dorfman
© Steve Dorfman • Driven to Excel, Inc.

23. Impeccable Telephoning
“Smile before you dial.”
© Steve Dorfman • Driven to Excel, Inc.

24. DAILY TIPS: 3 Ways to Sign Up Now
1. Text:
3. Scan:
Steve Dorfman, Customer

25. Impeccable Care
“Your customers are more likely to
forgive – and even oversee – your
shortcomings, when they know and
trust that you care.”
-Steve Dorfman
© Steve Dorfman • Driven to Excel, Inc.

26. Impeccable Empathy
“Empathy is the ultimate form
of customer insight.”
-Don Peppers
© Steve Dorfman • Driven to Excel, Inc.

27. Impeccable Communication
“Remember to set clear
expectations for your
customers and clients ...
then remember to exceed
them when possible.”
-Steve Dorfman
© Steve Dorfman • Driven to Excel, Inc.

28. Impeccable Choice
“When given the choice of obsessing
over competitors or obsessing over
customers, we always obsess over
customers.”
-Jeff Bezos
© Steve Dorfman • Driven to Excel, Inc.

29. Impeccable Recovery
“Your customers aren‟t
looking for excuses. They‟re
just looking for you to make
it right.”
-Steve Dorfman
© Steve Dorfman • Driven to Excel, Inc.

30. Impeccable Communication
“Spell-checked ≠
proof-read”
-Steve Dorfman
© Steve Dorfman • Driven to Excel, Inc.

31. Impeccable Communication
“Impeccable customer
service is not an initiative,
it‟s a quest; a relentless
pursuit.”
-Steve Dorfman
© Steve Dorfman • Driven to Excel, Inc.

32. DAILY TIPS: 3 Ways to Sign Up Now
1. Text:
3. Scan:
Steve Dorfman, Customer

33. Impeccable Impressions
“People tend to return to the
people and places where they feel
welcome. What more could you
be doing to have your customers
feel welcome?”
-Steve Dorfman
© Steve Dorfman • Driven to Excel, Inc.

34. Impeccable Impressions
“If you don‟t genuinely like your
customers, chances are they
won‟t buy.”
-Thomas Watson, former CEO of IBM
© Steve Dorfman • Driven to Excel, Inc.