1. STEVEN L. FINLEY
1957 Thoreau Street
Los Angeles CA 90047
213 392 9221
finley_steve@hotmail.com
Summary of experience:
10 years of experience troubleshooting, installing and maintenance of computers, networks, and related
peripherals. Skillfully multi-tasked and simultaneously maintained the highest emphasis on quality and
integrity. Sharp innovator, quick learner; rapidly masters and applies new skills and mindsets. Innate ability to
grasp complex ideas, and presents them in a user-friendly setting for end users.
Summary of Skills:
• Platforms: Windows Vista/ XP/WIN-7 WIN-8
• Applications: MS Offices 07/10/13,Outlook 07/10/13 Exchange; WebEx Connect; SM9; Lotus Notes
9.0; Symantec Net Backup; Cisco Jabber; Cisco softphone
• Hardware: HP desktops: Z400, Z420, DC7900, 8000, 8200, 8300, 800 HP Elite book Laptops: 8440p,
8450p, 8460p, 8540w, 8460w, 8570w, Z books: 15, 1040, 820G1, 840G, 850G1. I pad Apple phones
• Networking: TCP/IP, Net Gear, Linksys, Ethernet, Belkin, VPN Symantec PKI client, RSA soft token
Education and Technical Skills:
• HP Certification
• Network +
• A+ Certification
• Windows 95/98/2000 Certification
• IBM Training – Advanced AS400 Technology 1993
• Santa Monica College 1982-1984
Detailed Experience:
Modis IT Contractor to Altegra Health
Lead Desktop Workstation Engineer Los Angeles CA Feb 2015- present
• Provided 2nd
level support for local and remote users
• Hardware and software upgrades on all Dell equipment
• Using SM9 tracking software
• Perform server backup using Symantec Net Backup for Windows Server 2008 and 2012
• Using Bitlocker encryption software
• Map all network and local printers
Tata IT Contractor to Agilent Technologies Santa Rosa, CA Mar. 2012 – Sept. 2014
Lead Desktop Workstation Engineer Everett, WA Sept. 2014 – Dec-2014
• Provided 2nd
level support for 1600 users
• Hardware and software support on all HP equipment
• Used SM9 tracking software
• Responsible for all new and used inventory
• Imaged new and used laptops and desktops for deployment
• Used Iron Mountain (back-up) on all laptops
• Maintained Server back-up with Symantec Net Backup

2. • Responsible for all break-fix HDD,SSD, system boards, wireless card, processor power supplies etc.
• Used PGP encryption software
Rydek Inc. Contractor to Toyota Financial Services: Torrance, CA Jan. 2009 – Dec 2011
Desktop Support
• Provided 1st
and 2nd
level support for over 1800 users in Windows XP, Windows 7 Environment
• Responsible for closing 10-15 tickets per day using Remedy and HPSM ticketing system
• Responsible for installation of 150 applications
• Used Ghost Image to re-image HP 8100 Elite, Toshiba R700, R600, Tecra, M10, and M5 laptops.
• Performed installation of desk printers Lexmark E323 and E360D
• Deployment of new and used workstations
• Provided break fix functions for laptops, desktops, and printers
• Installation and configuration of Lotus Notes 8.5 on the desktop
• Used Active Directory to reset password
Modis IT Contractor to Metrocities Mortgage: Sherman Oaks, CA Mar. 2007 – Dec2008
Remote Helpdesk Support Analyst
• Provided 1st
and 2nd
level support for 1500 users
• Responsible for remote branch support using Go-Assist
• Provided support for all web based programs such as: 2000 APL1, Contour and Data Trac
• Reconfigured and installed Microsoft Outlook 2007 Exchange
• Re-imaged Dell desktops, 740 and laptops, D520, D531 using Ghost
• Provided remote support for installation of printers using IP printing
• Used Track IT for trouble tickets
• Used Active Directory for all password reset
ProStaff IT Contractor to Farmers Insurance: Los Angeles, CA Jun. 2005 – Feb.2007
Helpdesk Support Analyst
• Provided 1st
and 2nd
level support for over 15,000 agents in the field
• Used Trouble Ticket Tracking Software Paregine and Service Desk
• Supported Operating System Windows 2000, and XP
• Supported all Mainframe Application Fire and Auto
• Maintain first and second level support for all Web-Base Application E-Agent, Dashboard, Web-Mail,
New–Line of Business
• Handled 25 Calls Per Day with 12 min Time Span
• Insured Connectivity with print devices Brother, Dell, Lexmark
System Professionals Contractor to Pomona Valley Hospital: Pomona, CA May 2004 – May 2005
Helpdesk Support Analyst
• Provided 1st
and 2nd
level Support for over 3000 users
• Performed nightly backups for Windows and Unix Servers
• Used Track-It for trouble ticket software
• Used Dame ware for remote support
• Printed and distributed Day End reports
• Provided phone support for all in-house applications
• Used Active Directory for password resolutions

3. • Operating System XP
Technisource Contractor to Kaiser Permanente Bellflower, CA Feb. 2003 – Mar-2004
Helpdesk/Desktop Support
• Provided 1st
and 2nd
level support for 15,000 users
• Installation and configuration of new Dell Laptops and workstations: 260, 280, 620
• Supported PDA devices such as Motorola Blackberries, Treos, Palm O/S
• Efficient in Remedy tracking software
• Window 2000 & Windows XP