3. If you are confused about what the word etiquette
means, consider the definition as manners or
social conduct. There are many types of etiquette
such as: etiquette for social gatherings, business
meetings, church attendance, school participation
and even online etiquette. It might help you to
remember that etiquette also requires a code of
ethics. These are basic rules that we abide by, to be
acceptable to others when we are in attendance of
these types of gatherings.
4. It is the conduct expected of workers/employees at
a workplace. It applies to co-worker interaction,
and excludes interactions with external contacts,
such as customers and suppliers.
5. Explain the meaning and importance of netiquette
Describe basic netiquettes in a workplace
Enumerate netiquette best practices
6. PROPERTIES
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7. Netiquette is:
used to refer to online etiquette over networks,
such as online communities, forums, and even
online learning environments.
8. Do not spam.
Spell check.
Share your knowledge where applicable.
Read before you hit ‘Send’.
Format email replies properly.
Keep emails short.
Send plain text emails and avoid Rich HTML.
Do not set default to ‘Reply all’.
Clean up emails before forwarding.
Avoid sending mass email ‘Forwards’.
9. Be polite:
Do not point others’ mistakes unnecessarily. If
there is a point to be made, do it over private
email. Some organizations may have an internal
manual of style that employees are required to
adhere to, it must be carefully followed.
Electronic communication where the written word
is not accompanied by tone of voice, gestures or
facial expressions is impersonal and can lead to
misinterpretation. Therefore, the need to be extra
polite and considerate of other people’s feelings.
10. Be brief
Considering that most office communication is
over emails, it would reduce everyone’s workload
if we had brief and precise email messages to
read. One must be brief and clear in email
communication although the same may not be
adhered to in newsgroup postings as reading
those is not obligatory for all.
11. Research before asking
When in doubt ask, may not be the ideal thing to
do unless absolutely necessary. One must try to
find answers to one’s query or doubt by first
checking Frequently Asked Questions, or
searching the Internet. If it is regarding a
discussion in a newsgroup, one must read the
comments and responses for answers before
asking.
12. Use descriptive subject lines
A short, meaningful subject is the most useful
element of information. A suitable subject line
enables the recipients to identify an email's
purpose at a glance. Urgency in a subject line will
push action, as in case of deadlines, ‚2 days to
submit info‛. But one must be careful to not insert
misleading subject lines. It can tarnish your
impression.
14. Good Subject lines
Delhi Travel Itinerary
Request for part number
Meeting 9:00 Tues - room 6
15. Stay on topic
Do not post unrelated or inappropriate messages
on newsgroups. Email replies should be to the
point.
‘Trolling’ is the act of posting off-topic messages
intended to arouse controversy and flame wars.
The best response to a troll posting is to ignore it.
16. Be careful sending attachments
Avoid sending large attachments with mails that
may be frustrating if the recipients have a slow
Internet connection. If emailing a group, it is best
to ask recipients to email you if they want the
attachment and send to them alone, separately.
17. Copy to minimum number of people
When you receive an email at work with several CC
addresses, it is usually considered polite to ‘Reply to
all’. However, there are times when it may be
appropriate to delete some addresses, such as when
you are discussing matters that may not be relevant to
all the people CCed on the email.
Sometimes you may want to reply only to the sender
of the message so one must always check as the
default / standard reply function may be set to ‘Reply
to all’.
18. Rules for replying
Some basic rules of replying and forwarding are listed
below:
When someone seeks information on a mailing list or
newsgroup reply only to the sender.
Replying to mails marked to you is obligatory.
Do not reply when you are CCed on an email. It is for
your information (FYI) and your response is not
necessarily required unless you have an important or
relevant point to add.
When forwarding, check those marked on the mail so
you may not send it to someone already on the list.
19. Acknowledge important communications
A prompt acknowledgement of an important
email is imperative. It will ensure that you have
received the important message. Even when you
may not be ready with the complete or final
answer, you must reply mentioning the status.
For example, if you get an email asking, ‘Can we
have a teleconference tomorrow?’ your response
may be, ‘Working it out. Will let you know EOD.’
20. Respect Copyright
Always give credit where it is due. Do not copy
material from the Internet and pass it off as your
own. Mention the original author or creator of the
work you may share. It will increase your
credibility in the eyes of your co-workers. Do not
alter the original writings.
21. Respect Copyright
Always give credit where it is due. Do not copy
material from the Internet and pass it off as your
own. Mention the original author or creator of the
work you may share. It will increase your
credibility in the eyes of your co-workers. Do not
alter the original writings.
22. Forwards (Jokes and Chain Mail)
One must avoid sending forwarded jokes and
chain mails at work. If you think the message is
relevant, then too you must check the origin of the
mail and research a little before passing it on to
others.
23. Out of office
An ‘Out of office’ message is mandatory when you
are not available on email to avoid senders from
thinking that you are ignoring their message or
wondering if it has reached you at all. One must
create a message that is brief, includes return date
and when senders can expect to hear back from
you.
24. Out of office
An ‘Out of office’ message is mandatory when you
are not available on email to avoid senders from
thinking that you are ignoring their message or
wondering if it has reached you at all. One must
create a message that is brief, includes return date
and when senders can expect to hear back from
you.
25. Thank you for your e-mail.
I am out of the office till Monday, 20th of May
2012 and your email will not be forwarded.
Should the matter be important, please contact
XXXX XXX (email address) in my absence.
Best regards
Your Name
26. Dear Mail Sender,
Thank you for your mail. I will be out of office from ...
and will be back on ...,. I will have limited access to
my e-mail during this period.
In my absence, please feel free to contact XX XX on +...
or e-mail XXX@XYZ.com.
Thank you for your understanding.
Best regards,
Your Name
27. I will be out of the office till October 20th 2012. I will
respond to your e-mail as soon as possible on my
return.
Please note, that your mail will not be forwarded. For
any urgent matters, please contact XX XX at
XX@XYZ.com.
Thank you for your understanding.
Best regards,
Your Name
28. Now you will be able to:
Explain the meaning and importance of netiquette
Describe basic netiquettes in a workplace
Enumerate netiquette best practices
29. PROPERTIES
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