The town hall meeting covered the following topics: 1. Plant and production performance updates were provided. 2. News from various product lines including washing machines, commercial washers, and kitchen appliances was shared. 3. Updates from operations departments like R&D, SCM, QC, benchmarking and training were presented. 4. Improvements to the Corlim cell were discussed. 5. A question and answer session was held.

1. TOWN HALL MEET– 2nd May 2012
1

2. 1.Plant & Production Performance
2.News from the Product Desk
Washing Machines /Commercial Washers / Kitchen Appliances
3. News from Operations
R n D/SCM/QC/Benchmarking/Training
4. Cell Improvements – Corlim Cell
5. Questions & Answers
2

3. Volume Details – Vanaja Rane
3

4. WM– Apr12 V/s Apr 11 Comparison
Production v/s Despatch
18,000
16,000
14,000
12,000
10,000
8,000
6,000
4,000
2,000
0
2012 2011
PRODUCTION 15,828 11139
DISPATCH 16031 10791 4

5. CD Apr 12 V/s Apr 11 Comparison
Production v/s Despatch
350
300
250
200
150
100
50
0
2012 2011
PRODUCTION 32 330
DISPATCH 259 152
5

6. Plant Performance - Kartik
6

7. Business Performance Factory – Mar12
Particulars 2011-12 (Mar) 2010 –11 (Mar)
Budget Actual Actual
Net Sales 22.53 Cr 19.50 Cr 13.93 Cr
RM 69.32 % 79.23 % 77.84 %
% to Net Sales
PBDIT 15.87 % 2.92 % 10.04 %
% to Net Sales
7

8. YTD Business Performance Factory -Mar
YTD 2011-12 Mar 2010 –11
Particulars Budget Actual Actual
313.79Cr 294.32 Cr 234.50 Cr
Net Sales
RM 70.22 % 74.72 % 72.22 %
% to Net Sales
PBDIT 16.62 % 11.83 % 11.96 %
% to Net Sales
8

9. News from Product Desk
~Washing Machines by Venkatesh & Mandar 9

10. WASHING MACHINE
Sales Performance FTM Apr 12
PRODUCT BUDGET ACTUAL %ACH %GOLY
(VOL) (VOL)
FRONT 14,280 15,995 112% 39%
LOADERS
TOP 4,284 1,628 38% -52%
LOADERS
10

11. AQUA SPA WASH – A UNIQUE FEATURE IN NEW TOP LOADER
WASHING MACHINES
1. 3D Water fall 2. Tornado Wash 3. Centre punch 4. Scrub board Wash
5. Air Bubble Wash 6. Dirt Sway away 7. High Speed revolution
11

12. Commercial Washers by Kartikayein
12

13. Commercial Machines – Performance
FTM/YTD
Quantity Value
All India Budget Achieved Backlog LY GOLY% Budget Achieved Backlog LY GOLY%
IDW 69 54 -15 34 59% 138 126 -12 80 58%
ILE 33 27 -6 17 59% 66 82 0 33 150%
Total 102 81 -21 51 59% 204 208 0 113 85%
Esteemed Client Addition Repeat Orders
Infosys, Gurgoan SAP labs
Chung Wah Goa Shipyard Ltd.
Dr. Reddy’s Lupin Ltd.
The Bake House Inn Bangalore Club
Royal Goan Beach Club Qualcomm
Apollo Hospitals ABB
HSBC Nala Hotels 13

14. • All India trainers training
– Trainers trained on the commercial machines.
– Franchisee are provided training to take up the part of commercial
machines service.
• Laundry Chemicals- Testing started, to be launched
in mid of June
– AIO Detergent- Premium, medium and economic.
– OXY and Chlorine Bleaches
– Emulsifiers
– Neutralizers
– Softeners
– Spotting Chemicals
• Cross Selling is being done with great focus.
– Modular kitchens at Royal Goan Beach Resorts.
– Microwave oven billed to one of the IDW customer. Now going for
Dishwashers
14

15. Kitchen Appliances by Rajan Chandna
15

16. Kitchen Appliances – April 2012
Volume
Built in Total
Chimney Built in Hob Built In oven Built In DW
MWO
221 58 33 3 10 325
Value - Lacs
TY LY GOLY
48.69 42.17 15.46 %

17. Why We require a Chimney
BAD VENTILATION ...
• Bad ventilation is when there is no proper channel to exhaust all
the contaminated air generated during the cooking process and
due to the burning of the fossil fuel .i.e. LPG and CNG, in the
KITCHEN.
Effects of bad ventilation:
• Besides spoiling the aesthetic look of the kitchen it also causes
various health problems like asthma, head aches, nausea, allergy,
cancer, birth defect etc.

18. Size: 60/90 cm
GL-10PL Type: Wall Mounting
Suction: 1050 M³/h
Finish: Glass /SS
Motor: 250 watt- Centre Mounted
Rotor: Metal -2 Rotor
Outlet: 150/120
Filter: AL. Cassette-Outer layer SS -2/3
Control: Electronic – Touch
Speed: 3
Light: 2 LED - 2 watt each
Maximum Power – 254 Watt
*Smart Feature –
Auto – by activating the function Chimney will
switch on by it’s own if certain amount of smoke
is accumulated is under the chimney
Timer – Chimney can be programme for 60
Minute
Remote Sencer– optional - will be available from
March SIZE SAP Code Offer MRP
60 8903287002267 14990 20990
90 8903287002311 16990 22990
*Feature deactivate in case of power failure

19. Size: 60/90 cm
C-1- PL- 60/90cm Type: Centre Island
Suction: 960 M³/h
Finish: SS
Motor: 250 Watt
Rotor: Plastic -I Nos
Outlet: 120/150
Filter: AL. Cassette- 3
Control: Electric Push Button
Speed: 3
Light: 2*20 halogen
Maximum Power – 290 Watt
Clean Air – Every hour Chimney will switch for 10 Minute
at low speed to remove the stale air
Filter block Indicator – will remind customer it’s time to
clean the filter by way of blinking the light.
Delay Timer – ideally chimney must be kept on for 10-15
minute even after the cooking to remove the cooking
contaminate which are generated due to burning of fossil
fuel ( LPG & CNG) beside smoke, smell which generated
during the cooking process
Booster speed – chimney is programmed with inbuilt
prefixed time for high speed for initially air flow than
automatically come to preset speed.
SIZE SAP Code offer MRP
60 8903287002243 14990 22990
90 8903287002250 16990 25990
*Feature deactivate in case of power failure

20. 532S- MLR- CG
Size 590 X 520
Finish - check Glass
Grid –Sheet Enameled
Burner -3 Nos- Flat Burner
One - LR – 3.8 Kw
One TR- 2.50 KW
One Auxiliary 1.00 KW
Cutting Demission L*W*D
MM 555 X 485X60
Code TP MRP
8903287004131 8800 14990

21. RnD Dept by Oscar
21

22. Wind chill PDM Link
22

23. 23

24. Product View
24

25. Supply Chain Management by
Manerkar
25

26. Supply chain management procurement cell
TODAY & TOMORROW
OBJECTIVE PRESENT PRACTICE FUTURE PRACTICE
PLANNING *MANUAL SCHEDULE THRU * THRU PORTAL BY END
E –MAIL AND TELEPHONE. JUN
COMMUNICATION *SCHEDULES * THRU PORTAL BY END
*SOB JUN
*IFB DAY WISE PLAN
RESPONSIBILITY OF * DELIVERY EX WORKS FOR •DELIVERY F.O.R VERNA
VENDORS OUTSIDE GOA SUPPLIERS FOR ALL BY END JUN
BUFFER MANAGEMENT *AT IFB AND ALL CARGO •AT SUPPLIER PLACE ALSO
END MAY
CAPACITY THEORITICAL ESTIMATIONS THEORITICAL ESTIMATION
EVALUATION & AND FOLLOWED ACTUAL
BUILDING DECLARATION BY SUPPLIER VERIFICATION AT SUPPLIER
DURING PPAP -ON CONTINUOUS BASIS
26

27. OBJECTIVE PRESENT PRACTICE FUTURE PRACTICE
DELIVERY AND •AFTER 24 TO 72 HRS OF *SUPPLIERS
QUALITY RESPONSE INCIDENCE REPRESENTATIVE
AT IFB FOR TAKING
ACTIONS ON THE SPOT.
-BY END JUN
QUALITY *COMPONENT APPROVAL •COMPONENT APPROVAL
FOLLOWED BY PPAP FOR FOLLOWED BY PPAP FOR
CONSISTENCY CONSISTENCY AND TILL
MAKING THEM D.O.L.
-BY END SEP
PACKAGING *PACKAGING STANDARD AS PER •PACKAGING FOR D.O.L. IN
SUPPLIER’S CHOICE. THE FORM SUITABLE FOR
ASSEMBLY.
-BY END SEP
PAYMENT FOR *OVERDUES OF 1-2 MONTHS *PAYMENT AS PER CREDIT
SMOOTH SUPPLIES PERIOD FROM Q2
27

28. Benchmarking by Mitesh Gajjar
28

29. 1.Certification
Requirement for Export to Europe – Model - Elite Sx and Senator Sx
Test Remark Status
LVD Low voltage directive -Included Completed
2006/95/EC in CB (Safety Certification)
directive
EMC Electromagnetic Compatibility Will be completed in-house
2004/108/EC Testing With the help of TUV
ErP 1015/2010& Energy related product Testing To be tested in VDE
Energy report
(1061/2010)
ROHS Restriction of hazardous In-progress
2002/95/EC substances
REACH Registration, Evaluation, To be tested in INTERTEK
1906/2006 Authorization and Restriction
of Chemical substances
Package Heavy metal detection in Will be tested in TUV,
2005/20/EC or packaging materials Material already sent.
94/62/EC
Noise Report NOISE level measurement of Noise testing is completed in-
machine house and certificate has to be
29
received from TUV

30. 2.NABL ACCREDITATION
NABL accreditation for Test Lab
NABL Manuals and
Phase-1
procedures
Phase-2 Level 2 user Documentation
Phase-3 System deployment 2012
Apr May Jun Jul Aug Sep Oct Nov Dec
Phase-4 GAP Analysis Phase 1
Phase 2
Phase 3
Phase-5 Internal Audits
Phase 4
Phase 5
Phase-6 Deployment actions based on
the requirements identified Phase6
by NABL assessors.
STATUS : NABL implementation will be done with help of ALPHA & OMEGA Consultancy
30
and expected to be completed by NOV-2012.

31. 3. TESTING AND VALIDATION
To Test and validate Senator SX 8Kg 1400rpm Model.
1. Al bracket cracked and shaft loosened.
• Action: Drum shaft is Improved and is Under Test
2.WireHarness Cut at Motor Connector. SENATOR SX 8Kg 1400rpm
• Action: Taping length is increased
3.Display flickering
• Action: Problem reported to Topband
4. Pressostat /Bubble pump tube cut
• Action: Spring collar orientation is changed and foam
ring will be provided.
5. Controller capacitance switch Resistor
failure
• Action: This is due to manual soldering process will be
resolved in production batch. 31

32. SAP & IT by Mr Sanjeev Saxena
32

33. Material Receipt
Process
Optimization
at Security
Gate for Stores
33

34. Previous Process at IFB Verna
Material Unload and
Vendor park the
Gate entry - 103 made
vehicle at Gate
at Store Bottleneck 2 – 3
Bring the Documents Material placed at hrs waiting time of
to store for validation counting scale
of schedules lines
vendor and
processing time of
After confirmation of While weighing, document
schedule line, vendor system print the tag for
make the gate entry in fixing on box/carton
the register
Manual Record
Get the stamp at keeping at Security
Security Counted Qty – with
tag forwarded to store
for GRN
Vehicle move to
allotted way
34

35. Revised Process at IFB Verna
Material Unload & Result
Vendor park the placed at counting
vehicle at Gate scale
Reduction in
Document process at
waiting time of
While weighing, vendor and
Gate by Security in system print the tag for
Bartech System fixing on box/carton processing time of
document
Security stamped
paper with System
Gate Entry Number Counted Qty No Manual
document forwarded record keeping at
to store for GRN
Vehicle move to security
allotted way
35

36. Training by Krishan 36

37. Online Test
General Total Score
Sl. No. Participants Name Product Feature
Awareness out of 40
1 Sudhakar Raut 17 85% 16 80% 33
2 Mitesh Gajjar 16 80% 14 70% 30
3 Ramkrishna Bale 16 80% 12 60% 28
4 Petcy Monteiro 17 85% 10 50% 27
5 Senthil Murugesan 11 55% 14 70% 25
Out of 174 employee, 45 employees only appeared for on line test and out of them
29 employees appeared for online test on Product Features. And 38 employees
appeared for online test on General Awareness and only 20 employees has
written both online test.
Test dates – 18th & 19th of every month
37

38. Service Centre – Rohit Gaad 38

39. Goa Service Center
• Objective of the Goa service center is to drive closure of
pending calls greater then 48 hours by co-ordinating with
the Franchisee and Branches and to improve customer
satisfaction.
• Currently operating the Goa Service center from Digisol
premises in Verna Industrial Estate.
• Total 15 agents were recruited and trained on product
/process and CRM.
• Currently we are running two outbound processes from the
service center i. e Welcome Calls to new customers who
have bought our products post installation and driving
pending calls greater then 48 hours from CRM.

40. Goa Service Center
The two processes have been initiated for customer’s from
Goa, West and North.
Welcome Calling Snapshot
• Total Customers Dialed – 4064
• Total Customers Spoken -2672
• Customers Satisfied with Product -2120
• Customers Di-satisfied with Product -48
• Customer Satisfied with Service and Installation -2003
• Customers Dis-satisfied with Service and Installation -130
• First Time IFB Buyer -1602

41. Goa Service Center
Voice of Customer
• Tap adaptor should be provided with the
machine.
• Recipe Book should be provided with all
MWO.
• Only experienced Technicians should be sent
for demo.
• Dealer should inform customer about trolley
at the point of sale.

42. Pentair Cup – Siddesh
42

43. Pentair Cup was organized by Pentair for all the IDC organizations in Verna .
IFB cleared 3 rounds and we reached the quarter finals for the second
consecutive year .We also gifted the player of the tournament award with a
20PM1S MWO
Sanjay /Yeshwant /Sudan/Desai /Siddhesh /Kapil/Samir
43
Shishir /Vinay / Rohan / Sanket /Sunil – Team IFB

44. New Employee Introduction
Worked in
Sumi Motherson for 13 yrs &
Samsung Mobiles for 3.5 yrs
Speciality in
Plastic injection Moulding
DOB : 4th Feb
DOJ : 16th Apr 2012
Home town : Noida
Mr Manish Thakur Language : Hindi /English 44

45. Corlim Plant Cell by Dattaram
45

46. Productivity increase of dryer
• Before shifting of dryer assly line to
corlim plant, production out put per
day was 40no’s of dryer
• Which was increased at corlim plant
by 20no’s,
• Output production per day now
60no’s

47. Improvement for the month
• During painting of Front panels Insulation
tape was provided on four studs , which was
replaced by 6mm pipe resulting in better
productivity.
Before

48. Improvement for the month
After

49. Improvement for the month
• Paint shop hangers were modified for better
painting of single piece cabinet.
Before modification

50. Improvement for the month
After modification
One person was reduced during loading

51. Improvement for the month
• Conveyer length was increases to
accommodate five no’s of dryer after electrical
testing
Before After

52. Goa Branch by Nilotpal & Joyce
52

53. SALES PERFORMANCE
APRIL- VOLUME
Sr. No. PRODUCT
BUDGET ACHIEVED LY GOLY
1 FL 272 275 187 47%
2 TL 128 60 60 16%
3 MWO 441 375 404 -7%
4 DDW 19 28 14 100%
5 CD 17 29 21 38%
6 IDW 3 4 1 300%
7 ILE 4 1 1 -
8 B. in O. 2 2 2 -
9 Hob 19 6 10 -40%
10 Hood 18 3 9 -66%
11 MK - 2 1
12 TOTAL 923 785 710 11%

54. SALES PERFORMANCE
PRODUCT
APRIL- VALUE (in Rs. Lakhs)
BUDGET ACHIEVED LY GOLY
FL 63 56 37 51%
TL 17 7 7 -
MWO 36 28 25 12%
DDW 5 7 3 133%
CD 3 4 3 33%
IDW 4 6 2 200%
ILE 6 1 1 -
B. in O. 0.5 0.5 0.7 -28%
Hob 2 0.7 1.3 -46%
Hood 1.3 0.4 0.87 -54%
MK - 5 2.34 113%
TOTAL 138 116 83 40%

55. COOKERY SHOW – IFB Art Kitchen

56. INITIATIVES
1. Driving cookery classes to ensure positive word of mouth. We are
conducting this on a weekly basis at the kitchen showroom.
2. New chef has been recruited – idea is to promote the IFB mascot concept.
Internet platforms like YouTube, Facebook, etc. to be used for streaming
our cookery shows online.
3. “Target the kids” – we have seen the best way to lure people into an IFB
store is to target their kids. Special tutorials on certain recipes, its
presentation, etc. are being held especially for the kids of parents who
are our target audience.
4. Free Service camp & canopy activity conducted @ Model’s Millennium,
Kamat Complex & Factory.
5. DW home demo – branch has invested in a DW. Plan for conducting at
least 10 home demos every month will be driven from May onwards.
6. Tie up with plumbers and electricians to close installation calls speedily .

57. Your Questions Please…..
57