1. SUMIT KUMAR
H/N-421/2,Near Durga Ashram Chhattarpur,New Delhi.
New Delhi-110074.
MOB:- +919958958027/+919599059958
E-Mail: k_sumit27@ymail.com,sk311792@gmail.com
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Professional Experience
Working as a Warehouse Executive at HEALTHKART.COM from 19th
of Aug 2014 to till date.
Role
Outbound Operations:
 Monitoring Indent and pick list generation process and ensuring smooth replenishment of
stocks to the stores.
 Looking after outbound operations (picking, segregation & dispatch)
 Activities to meet out delivery on time with a view of minimization of packing and shipping
cost.
 Follow the proper dispatch plan & discuss the superior if any changes in dispatch or
Discrepancy.
 To ensure that the specific customer required activities are carried out before the goods are
shipped out.
Inbound Operations:
 Responsible for proper Receipts, Documentation, and follow the procedures for critical issues.
 Put away, Storage and Preservation of material as per fixed and flexible location.
 Responsible for smooth working at issue of material in order to ensure FIFO system followed.
 To ensure control, track and disposal of low shelf life material.
 To ensure control of non-conforming material in Warehouse and necessary action to avoid use
on non-conforming material.
 To make warehouse ready every time for surprise audit both internal & External.
 Rejection Dispatched to Vendors properly & Maintained rejection details.
Logistics Planning & control:
 Managing entire Logistics operation with key focus on Orders/courier servicing, time bound
delivery, & cost effective distribution.
 Improvising internal controls system, processes and tracking systems for distribution
optimization & cost saving.
 Managing B2C, B2B, Drop ship, Vendor pick-up, reverse pick-up teams by keeping in mind
Cost/TAT/RTO & Order fulfillment.
 Coordination with accounts & customer service team to ensure the compliance & authenticity
of the process & reports.
 Opening new delivery hubs to provide better delivery solution to organization.
 Train and motivate the temporary executive’s team to ensure optimum performance.
 Conduct skill gap analysis and meet training needs and promote multi-skills on floor.
 Vendor Management to ensure discipline of establishing service, quality, cost,selecting and
managing third party companies to consistently meet goals.
 Managed the use to the distribution and inventory management software package (Thing
paid).

2. Worked as a Customer Care Executive at GE CAPITALfrom Sept 2013 to july 2014 till date.
Role
1. Provide end to end resolution to Customers complaints.
2. Ensure customer complaints are handled with 100% quality.
3. Handle cases as per the daily targets (generally 150-200 cases), set by Team Leader.
4. Co-ordinate with various teams to get resolution .
5. Calling the customers to keep them updated on the resolution status and solution.
6. Flexible to work on various processes as per business requirement.
7. Display proactive approach to resolve the customers complaints.
8. Capturing Customer Feedback and sharing with management regularly.
9. Attending Team Meetings/huddles and sharing best practice with colleagues.
Educational Qualification:
 Completed BCA from Sikkim Manipal University in 2012.
 Completed Intermediate in science faculty from Bihar board in 2009.
 Completed matriculation from Bihar board in 2007.
Computer Skills:
 Operating System- Windows-XP , 7 & 8.
 Ms Office ( Ms-Word, Excel and PowerPoint)
 Internet/ Email.
 Adobe Photo-shop.
Personal Details:
Father's Name : Shree Arun Kumar Rai
Date of Birth : 20th April, 1987
Nationality : Indian
Languages : Hindi & English
Sex : Male
Marital Status : Unmarried
Hobbies :Music, Reading and Cricket.
Permanent Address : V.P.O -Bharthua, Dist.-Muzaffarpur, Bihar-843328.
Declaration:
 I hereby declare that the above information is true to best of my knowledge.
Date: …………………… SIGNATURE