Configuration errors and financial politics frustrate RTO achievement With more than 10,000 tests and 3,400 invocations to our name we find that some of our customers experience a great deal of difficulty performing a recovery without the support of SunGard staff. The smallest of administration or process errors can mean they miss their Recovery Time Objective (RTO) by hours and for some businesses that’s a major loss of revenue. And as business becomes increasingly driven by the last quarters financial performance, discretionary spend restrictions on travel and hotel accommodation can frustrate your plans further. The fact of the matter is – recovering servers is not easy. It requires world-class systems administration and experience to keep abreast of changes made to your IT assets, recovery script and processes including having the correct software and hardware versions to hand when you need them. In a busy and sometimes stretched IT department that is easier said than done. To illustrate this point further, the table overleaf lists the top five errors that most frequently cause recovery failure. So if you find yourself in similar circumstances, SunGard’s Enhanced Recovery can help you reduce your RTO and reduce your costs associated with server recovery.

1. AVAILABILITY SERVICES Saving a
ENHANCED RECOVERY business day
“£50k or £50m. How much Configuration errors and financial
politics frustrate RTO achievement
is a business day worth to
With more than 10,000 tests and 3,400
your business?”
invocations to our name we find that some of our
customers experience a great deal of difficulty
If the answer for your business performing a recovery without the support of
is somewhere in between £50k SunGard staff. The smallest of administration or
process errors can mean they miss their Recovery
and £50m then you will be Time Objective (RTO) by hours and for some
pleased to know that SunGard businesses that’s a major loss of revenue.
Availability Services can save And as business becomes increasingly driven
by the last quarters financial performance,
you a whole business day when discretionary spend restrictions on travel and
it comes to recovery and testing. hotel accommodation can frustrate your
plans further.
Why choose SunGard’s The fact of the matter is – recovering servers
Enhanced Recovery? is not easy. It requires world-class systems
administration and experience to keep
Faster recovery – improves RTO by abreast of changes made to your IT assets,
up to 33% recovery script and processes including
Reduces operational costs associated having the correct software and hardware
with recovery versions to hand when you need them.
In a busy and sometimes stretched IT
Increases recovery reliability & quality
department that is easier said than done.
Protects key elements of your To illustrate this point further, the table
recovery budget overleaf lists the top five errors that most
Improves employee productivity frequently cause recovery failure.
Frees up employees for other tasks So if you find yourself in similar
Reduces the amount of time employees circumstances, SunGard’s Enhanced
spend away from home. Recovery can help you reduce your RTO
and reduce your costs associated with
server recovery.

2. ENHANCED RECOVERY
Saving a business day
How Enhanced Recovery saves a
business day
Good
Enhanced Recovery does this by bridging
the gap between traditional 24 hour plus Typical
and instant recovery which is achieved by
eliminating or automating low value prerecovery Standby*OS
processes, such as travelling, administration, set
up and server configuration which contribute up
04:00 06:00 08:00 10:00 12:00 14:00 16:00 18:00 20:00 22:00
to ten hours or more to the recovery process. Test time starts
The whole service is underpinned by four Travel to Site IPL System
SunGard products or services. Our consulting Admin & Setup
O/S Restore
Data Restore
team are initially engaged to fully understand
your recovery needs and document your
essential recovery processes step by step.
Impressive RTO results
SunGard’s Standby*OS product is then deployed
The chart illustrates the superior
to restore the Operating System on HP – UX,
performance of an Enhanced Recovery test
Solaris and AIX servers and Standby*DC is used to
restore the Domain Controller/ Active Directory using Standby*OS and comparing it to good
for Microsoftsm servers. SunGard’s Remote and typical customer performances times
Console capability combines with the Standby* recorded at SunGard using basic recovery
servers to provide secure connectivity to manage methodology. Up to ten hours of recovery
the recovery from any location provided the user time can be saved, the equivalent of a
has access to broadband services. business day.
Finally your team transfers your critical data, Why choose SunGard?
ideally using SunGard’s Vaulting Solutions, or
via your weekly recovery tapes. The Standby* Currently SunGard is the only company
servers hosted by SunGard and the SunGard offering this type of service in a transparent,
network are continuously monitored to ensure productised and repeatable methodology.
they are running to agreed performance levels. So from a customer perspective you’ll be
reassured by the robust quality and service
delivery methodology you’ll experience
TOP 5 CAUSES OF SERVER when you make that call to SunGard to
RECOVERY FAILURE test or invoke.
Secondly, you will have made a smart
1 Overwriting partitions
financial move by transferring some of your
2 Forgetting to bring the correct version of OS CDs discretionary spend to the CAPEX budget
3 Forgetting to bring set up documentation or the which is easier to justify and helps to ring
latest version of it fence your testing programme during
4 Applying incorrect configuration settings clampdowns on discretionary spending.
Furthermore you will have removed your
5 Asking staff with little training and experience to
dependence on highly skilled systems
perform the recovery.
administrators, freeing up staff to work on
Source: SunGard Availability Services (UK) Limited 2006 other essential tasks knowing you can call on
less senior staff now it’s easier to recover.
United Kingdom & European Head Office, 12-13 Bracknell Beeches, Old Bracknell Lane West,
Bracknell, Berkshire RG12 7BW 0800 143 413 infoavail@sungard.com www.sungard.co.uk
© 2010 SunGard Availability Services
SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the
US and other countries. All other trade names are trademarks or registered trademarks of their respective holders.
V1:08/10