If your perception of site security involves security guards lounging in a chair behind a desk, gazing blankly at CCTV monitors while juggling the daily tabloid, cigarette breaks and the visitor book, then allow SunGard Availability Services to offer your staff and customers a different experience when they visit or work at a SunGard facility.

1. Security measures
AVAILABILITY SERVICES that add value
to your business
WORKPLACE & DATA CENTRE SECURITY operation
If your perception of site security Maximise your resources –
minimise disruption
involves security guards lounging
SunGard’s security has always been highly
in a chair behind a desk, gazing effective but we are never complacent. We
blankly at CCTV monitors while have been enhancing our security capability
still further, going well beyond traditionally
juggling the daily tabloid, accepted norms. Our security model has been
cigarette breaks and the visitor redesigned to meet the needs of leading
financial institutions, central government
book, then allow SunGard and big business, which means our smaller
customers benefit from the highest standards
Availability Services to offer your of security too.
staff and customers a different
The same high standards
experience when they visit or
wherever you are
work at a SunGard facility.
Aligning SunGard’s security to ISO Standards,
while at the same time standardising our
Benefits at a glance security estate, will bring real benefits for
Protects your customers’ interests customers.
Ensures your business is better placed to Our systems are standardised across the UK and
maintain and win business integrated via a single technical security system,
enabling security at each recovery centre to
Compliance with ISO and British Standards,
be easily managed, changed and administered.
as well as relevant legislation
As a customer you can easily tailor your
Significant defence against litigation for requirements with SunGard and be assured
any data loss that they will always be met, irrespective of
your recovery site.
Ability to specify enhanced security
controls for assets located at SunGard sites Every SunGard recovery centre will be linked
into an enterprise server system, which as you
Streamlined administration with security
would expect from SunGard, will operate with
mirrored across the SunGard (UK) estate.
at least three levels of resilience. Being centrally
controlled and modular in design, this will
enable us to effectively extend your security
capability to cover your assets within our
workplace recovery site and data centres. Using
secure IP technology it will allow increased
functionality of remote security monitoring.

2. WORKPLACE &
DATA CENTRE SECURITY
Security measures that add value
to your business operation
Security that’s tailored to suit Internally, the system: achieved for an additional cost. SunGard
your needs Controls and protects your has considerable experience in this area
Workplace suites and Computer and is well placed to offer consultancy
While offering a standard baseline advice to help you achieve compliance.
Equipment Rooms
security service level, SunGard
Uses CCTV at key points but
customers can request optional Data protection compliance
upgrades for bespoke security solutions not in shared suites containing
such as biometric retinal scanning, sensitive equipment All SunGard business functions comply
CCTV cameras installed to meet with the Data Protection Act 1998 and
PIN-based access control, enhanced
the exacting level of detail required European Union directive 95/46/EC.
perimeter detection and CCTV within
by casinos. These are capable In order to ensure that we meet all
Computer Equipment Rooms (CERs).
of zooming in to give keyboard necessary data protection regulations,
SunGard also maintains registration with
Physical security and monitor views to ensure that
seemingly insignificant events can the US Department of Commerce Safe
Our security guards provide a front be monitored and investigated Harbor scheme.
line alarm and security response for
Access control audit logs
the building’s utilities and its integrity, Proven resilience
(kept for 180 days)
helping to ensure its availability.
CCTV recording to Home Office In line with good practice, we test our
The security guards are both fire warden systems and processes by submitting
and first aid trained and therefore PSDB1 evidentiary standard
them to stress during large-scale
bring significant added value to the Remote access monitoring of CCTVs invocations. We also invite a number of
management of the site. to provide cover when security customers to participate in voluntary
guards are away from their desks. exercises to put our processes and
Every member of security staff has been
systems under pressure at randomly
specially selected and trained on the Logical security selected sites.
basis of their interpersonal skills to work
at prestigious, high value sites. They Logical security controls deployed Our LTC, TC2 and TC4 data centres
in accordance with ISO 27001:2005, are externally audited annually to
are skilled in counter surveillance and
ISO/IEC 27002:2005 and SAS-70 Type II Controls, whilst our
conflict management techniques and
BS 7799-3:2006 in order to meet TC3 facility meets the scope of the
are supported by the intelligence feeds
your data recovery and managed SAS-70 Type I Controls. The audit
from central government agencies,
services requirements. reports are available to customers
alerting the guards and SunGard
management to potential risks and upon signature of a Non-Disclosure
Secure customer networks Agreement to evidence the tight
incidents impacting upon the security
of SunGard facilities.
and environments security controls deployed at
SunGard data centres.
All customer equipment is retained
Technical security in locked and access controlled We regularly test our network,
environments. It is connected to and employing a firm of independent
SunGard utilises a single access
monitored by the integrated security penetration testing experts to conduct
control and CCTV system, which
system where feasible. All customer logical security testing to ensure
externally provides: and internal networks are physically Information Availability.
Complete perimeter CCTV coverage separated in a secure environment.
Where compliance is required to SunGard is currently the only service
Access control to prevent provider to conduct such wide-ranging
Information Governance Statement
opportunistic intrusion and in-depth tests on a regular basis.
of Compliance (IGSoC) and Payment
Smart, automated cameras that Card Industry Data Security Standards 1
Home Office PSDB (Police Scientific
detect intrusions and alert staff. (PCI DSS), SunGard can ensure this is Development Branch).
United Kingdom & European Head Office, 12-13 Bracknell Beeches, Old Bracknell Lane West,
Bracknell, Berkshire RG12 7BW 0800 143 413 infoavail@sungard.com www.sungard.co.uk
© 2010 SunGard Availability Services
SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the
US and other countries. All other trade names are trademarks or registered trademarks of their respective holders.
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