What would you do without your IT systems? With an increasing number of servers running critical applications across your organisation, you may be more vulnerable to downtime than you think. Over the past decade SunGard Availability Services UK has been invoked on nearly 1,000 occasions to recover customers’ technology, with hardware failure, data corruption and power failure accounting for more than 80% of technology invocations. So if it took you weeks to integrate each of these disparate but critical systems, how would you recover them all in just minutes or hours after a disruption? To protect your systems and the business that depends upon them, you need a continuity partner with the track record, resources and expertise to help you recover without missing a beat. In the event of an interruption SunGard provides everything you need: the hardware platforms, alternative workplace(s), global coverage which is locally available, expert support with extensive, real-world experience to guide you through recovery, and a single point of contact to get things happening. We also have the systems knowledge: having performed over 100,000 tests across multiple platforms, we have extensive hands on experience of rebuilding systems in anger.

1. AVAILABILITY SERVICES For an
‘always available’
TECHNOLOGY RECOVERY reputation
Why choose SunGard’s What would you do without your IT
Technology Recovery? systems?
Experience – more than With an increasing number of servers running
2,500 man years of SunGard critical applications across your organisation,
recovery experience you may be more vulnerable to downtime than
Peace of mind – SunGard has an you think.
unblemished 100% recovery track record Over the past decade SunGard Availability
Investment – continuous and targeted to Services UK has been invoked on nearly 1,000
provide the most customer value occasions to recover customers’ technology,
with hardware failure, data corruption and
BS 25999 – the first business continuity
power failure accounting for more than 80% of
provider to receive certification
technology invocations. So if it took you weeks
Independent – over 30 platforms to integrate each of these disparate but critical
supported: completely vendor neutral systems, how would you recover them all in just
Convenient – recover and test from minutes or hours after a disruption?
anywhere using Remote Console To protect your systems and the business that
Cost-effective – shared and depends upon them, you need a continuity
dedicated options to meet all recovery partner with the track record, resources and
time objectives expertise to help you recover without missing
a beat.
Productive – fully assisted testing program
to free up your resource In the event of an interruption SunGard provides
Timely – recovery starts when you call everything you need: the hardware platforms,
alternative workplace(s), global coverage which is
Available – 24/7 invocation support locally available, expert support with extensive,
Global – over 80 recovery locations in the real-world experience to guide you through
UK, Mainland Europe, Asia and USA. recovery, and a single point of contact to get
things happening.
We also have the systems knowledge: having
performed over 100,000 tests across multiple
platforms, we have extensive hands on
experience of rebuilding systems in anger.

2. TECHNOLOGY RECOVERY
For an ‘always available’ reputation
The SunGard Availability
Services approach TECHNOLOGY RECOVERY PROCESS
Experience, ongoing investment and continual Data Backup Tools System Business
technology upgrades ensure we offer our Disk platforms Re-build Re-synchronise
clients an unrivalled Technology Recovey platform data
service, designed to minimise the impact that System O/S
Re-start Reconnect to
a disaster can have upon your operation.
Communications applications business
SunGard’s testing policy is one of continuous
improvement. Our staff work in partnership with
Solution
yours to help determine test objectives, make all
the necessary test preparations using a state of Timely – recovery can start when you call;
the art booking systems that books and prepares not when you arrive on site.
all of the assets and people that you need to
Assisted Testing Service – We free you
carry out a successful test. And after the test we
to focus on your business by assuming
participate in post-test reviews to ensure that responsibility for regular review and
the people, systems, procedures and resources testing of your Technology Recovery
worked together as planned. solution to ensure it continues to meet
your organisation’s needs.
We have over 260 technical service delivery staff,
with certified expertise in all types of mainframe,
mid-range, UNIX and Intel environments,
Consulting services
focusing solely on supporting business continuity Companies typically call on SunGard when they
solutions. Of course, Technology Recovery is don’t have the necessary time, resources or
more than just recovering servers and our expertise in-house to deliver a business continuity
experienced consultants look at the complete plan that will satisfy the business, their customers
business picture including your voice and data or regulators.
communications networks. SunGard’s track
SunGard’s expert consultants can help you shape
record is unrivalled in the industry. and script your recovery plan. Drawing on good
practice, they will bring their extensive knowledge
Core service options of risk management, business process standards
Fixed Hot Site Recovery– Available from and compliance to bear. They will help you get the
over 20 recovery locations on a shared, best value from your recovery spend and ensure
restricted or dedicated basis, we can you have the right solution for your business.
support all major manufacturers’ platforms.
Everything you need under one roof
Enhanced Recovery– We use standby
operating systems, domain controllers and Our highly resilient, purpose-built data centres
Remote Console technology to achieve a provide comprehensive, multi-platform
speedy recovery without the need for a full support and give you access to our full LAN
managed service. and WAN infrastructure. Our expert staff can
support multiple invocations and customer
QuickShip & Mobile Services – Designed tests, while secure Customer Control Centres
for organisations that want to exploit their and robust service delivery processes ensure
existing recovery capabilities and prefer to recovery assets are available and ready to use
remain in the vicinity of their own site. in controlled environments.
United Kingdom & European Head Office, 12-13 Bracknell Beeches, Old Bracknell Lane West,
Bracknell, Berkshire RG12 7BW 0800 143 413 infoavail@sungard.com www.sungard.co.uk
© 2010 SunGard Availability Services
SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the
US and other countries. All other trade names are trademarks or registered trademarks of their respective holders.
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