Torben Ellert will discuss how to address key SharePoint challenges in a manner that will increase the overall level of SharePoint maturity. The webcast features Sadie VanBuren's SharePoint Maturity Model, as well as real-world examples of public-facing SharePoint sites, and intranets.

1. Benchmarking SharePoint The SharePoint Maturity Model A video recording of this webinar session can be found at: http://surfray.com/resources/webcasts/496-sharepoint-maturity.html Torben Ellert te@surfray.com torbenellert @torbenellert

2. The Challenge Usage Document Management Intranet / Extranet Webside platform Costs Visible Costs InvisibleCosts Useruptake How do youbenchmark SharePoint?

3. Agenda SharePoint Maturity Model (SPMM) PracticalExample: Search Summary

4. SharePoint Maturity Model (SPMM) Basedon the CapabilityMaturity Model (CMM) Developed by Sadalit Van Buren (@Sadalit#spmaturity) Holistic model that sets up benchmarks for SharePoint Not developed for useonpublic-facing sites! Data basis is spread of three SP generations over 9 years The model is free to use, ifyoushareyour data (anonymously) http://www.sharepointmaturity.com

5. SharePoint Maturity Model (SPMM) Core Advanced Publication People & Communities Collaboration Composites & Applications Business Process Integration Search Insight The SharepointCircle Readiness Infrastructure Staffing & training Customizations

6. SharePoint MaturityBenchmarks Publishing How is contentdelivered to varioususergroups? Collaboration How do groupscollaborateinternally & externallywith SP? Business Processes Arerelatedworkprocessesinterlinked, acrossorganisationaldivides? Search Can relevant contentrapidlybelocated?

7. CoreMaturityAreas in SP Publication Collaboration Business Process Search 500 Content is user-specificwithoutduplication. Workflowscrossfirewalls, deprovisioning in place. Search is fullyscalable, withpossibleautotagging. 400 Document management w. revision. Universal use of collaborationtools. Emailcapture. Search is adaptive, withcustom metadata and maybeactionable. 300 Managed (custom) metadata in place, discussionstakeplacewithinsharepoint. Workflowsarefullyreactive, and crossdepartment lines. Best-betsareutilised. 200 Standard propertiesused, somecustomtemplates, document version, and user-reactive elements in workflows 100 Notaxonomies in place, only standard sites, workflows and search. Nooronlypoorlydefinedprocesses

8. SharePoint Maturity is Asynchronous Certainareasarebetterdevelopedthanothers Organisationalneedsvary, thisimpactsmaturity Uptakecanvary by group Legacyissuescandelaymaturity

9. Multiple Tiers of Maturity Maturity is a function of time Each generation improveson the last Later generations display lessspread in extremes

10. Practicalexample: search 500 Users understand relationship of tagging to search results. Automated tagging may be used. High volumes can be handled. 400 Content types and custom properties are leveraged in Advanced Search. Results customized to specific needs, may be actionable. 300 Search results are analyzed. Best bets and metadata properties are leveraged to aid the search experience. 200 Custom scopes and iFilters employed to aid the search experience 100 Out of box functionality for query, results, and scopes; some additional content sources may be indexed.

12. Real-worldexamples Extending SharePoint Refiners Edit Standard SP Search Webpart Edit XML to add a customproperty for userfiltering Deploy the changes (Bugfix) Standard SharePoint 2010 Search Center in edit mode

13. Real-worldexamples CustomisingSearch & Result Pages AdaptXSLTs to match brandingneeds and presence Use XSLT to drive content-specificlogic in results http://www.wollongongtouristparks.com.au/ http://www.isaca.org

14. Real-worldexamples Actionableresults Whatspecific business processesshouldbetriggered? Whataudiences and contextsshouldtheyappear in? Ontolica Enterprise Search for SP 2010, showing tagging interface

15. Summarizing ”If you can’t measure it, you can’t manage it” Maturitytakes time, but canbeplanned And it can most definitelybeexecuted Chooseyour fights carefully Explore standard functionality, and itscosts Find appropriate third party solutions

16. Q&A Torben Ellert te@surfray.com torbenellert @torbenellert