Customer Feedback is important as it is crucial to the success of business. However, measuring customer satisfaction is an intricate process. It involves understanding customer requirements, areas of improvement, gauging retention rate and strategic analysis of overall customer behavior.
To obtain that, you need to assess yourself through your customers, as they will judge you in the best way! Lets take a look at possible questions that you can ask when conducting a customer satisfaction survey.
2. WHY CUSTOMER FEEDBACK IS IMPORTANT?
Because, customer feedback helps:
DEVELOP Successful Strategies
IDENTIFY Weak Areas
GENERATE New Ideas
IMPROVE Customer Retention
STRENGTHENS Goodwill
3. Customer Satisfaction Survey
Customer Satisfaction is the ultimate goal of any business and to know
whether you are doing good or bad, you have got to get customer
feedback.
Lets take a look at the possible questions that you can ask!
11. Based on your experience with us,
how likely are you to buy/use our
product or service again?
Question # 8
12. How do you think we can improve our
products or services?
Question # 9
13. If you have contacted customer service,
were all problems resolved to your
complete satisfaction?
Question # 10
14. You fulfill all the requirements
that your target audience
needs.
And to obtain that, you need to
assess yourself through your
customers, as they will judge
you in the best way!
Customer Satisfaction is guaranteed if …
15. Is It Important To Have Customer Feedback?
“Customer Is The KING!”
Hell YES, because…