1. ______________ Suzanne Taylor Brent____________
9016 Wooded Glen Road, Louisville, Kentucky 40220
502-889-5770
Sbrent7111@gmail.com
Career Overview
• Highly enthusiastic with 20+ year’s client interface
• Excellent communicator with strong time management and client
need assessment skills
• Dedicated and motivated to maintain client satisfaction and
contribute to company success.
• Successful operations/business development with experience
working in diverse industries and customer service
environments.
• Performance driven, detail-oriented, energetic, self-directed
• Ability to exercise independent judgment, decision-making and
problem solving ability
Core Strengths
• Excellent research skills • Excellent computer skills
• Creative problem solving • Conflict resolution
• Courteous demeanor
• Fast Learner
• Excellent listening skills
• Strong client relations
Accomplishments
• Participative management professional
• Results focused with entrepreneurial spirit
• Project planning and development with proven results
• Supervised a staff of 4-60 employees and increased morale and
productivity with daily, weekly and monthly development initiatives
• With training and metrics evaluation increased number of out
bound calls for each representative from 20 – 60+

2. Work Experience
Business Development Manager
March 2015-July 2015
Sam Swope Auto Group, Advantage Plan
• Developed and managed internet sales department, including
scripting for outbound calls, training of new team members, and
redevelopment of existing team members
• Identified trends in the marketplace in order to increase market
share in buy-here pay-here car sales market
• Increased the number of appointments set and shown by 5% in 4
months
• Worked with general manager to develop ideas for marketing and
local events to generate new customer base
Operations Manager
March 2012-January 2013
Easy Connect
• Established new training procedures for incoming sales
representatives, including classroom instruction manuals and
sales/customer service training
• Managed daily operations of mid-size call center
• Created a team atmosphere with in the call center that encouraged
open dialog between sales representatives and executive team
• Increased closing percentage from 55% to 60% for new accounts
Client Service Representative
October 2009-January 2011
Ranstad Services
• Provided customer service for an average of 80 calls per day,
answering customer inquiries, solving problems, and providing
product information.
• Excelled in exceeding daily goals for assisting customers with filing
necessary forms to comply with government standards
• Directed calls to appropriate individuals and departments.

3. Education
• University of Phoenix 2011
Science Management
Affiliations
• Crusade for Children Volunteer
• Progressive Supra Nuclear Palsy Fundraising and Support
Volunteer
• Alzheimer’s Association Volunteer, fundraising