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Community Engagement Workshop 061211

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Workshop notes from workshop delivered at 2011 Planning By and With the People Conference, December 2011

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People Needs Who are you Serving? Where are they? What Drives them to Engage with you? Local Local Residents Employees Residents Employees Businesses Business Mission Vision Why We Exist Strategic Goals Core Values Financial Sustainability Improved Customer Service – more support at no Lower Costs More Efficient Processes additional cost How We do It Communicate Listening Make (Services delivered) Talking (Informing) Supporting Supporting Activities Energising/engaging Building Blocks People (internal) Standards & 9 Data and Policies Technology Finance Leadership Social Media Policy (Tools) (Budget) Culture Information Response Guide Skills +Training Risk Mgmt
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Community Engagement Workshop 061211

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  • 9. People Needs Who are you Serving? Where are they? What Drives them to Engage with you? Local Local Residents Employees Residents Employees Businesses Business Mission Vision Why We Exist Strategic Goals Core Values Financial Sustainability Improved Customer Service – more support at no Lower Costs More Efficient Processes additional cost How We do It Communicate Listening Make (Services delivered) Talking (Informing) Supporting Supporting Activities Energising/engaging Building Blocks People (internal) Standards & 9 Data and Policies Technology Finance Leadership Social Media Policy (Tools) (Budget) Culture Information Response Guide Skills +Training Risk Mgmt
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