Presentation from Mark Caldicott, TATOC Consumer Helpline manager for the TATOC conference 2013.

1. Annual Conference 2013
Reeling In The Rogues
Presented by Mark Caldicott
TATOC Annual Conference 2013 - Finding Solutions

2. Reeling In The Rogues
TATOC Annual Conference 2013 - Finding Solutions

3. Reeling In The Rogues
TATOC Annual Conference 2013 - Finding Solutions

4. Reeling In The Rogues
TATOC Annual Conference 2013 - Finding Solutions

5. Reeling In The Rogues
TATOC Annual Conference 2013 - Finding Solutions

6. TATOC CONSUMER HELPLINE
0845 230 2430
TATOC Annual Conference 2013 - Finding Solutions

7. Reeling In The Rogues
Page
3
Boy!!
TATOC Annual Conference 2013 - Finding Solutions

8. Reeling In The Rogues
45,000 calls and e-mails
Over 35 a day
TATOC Annual Conference 2013 - Finding Solutions

9. Reeling In The Rogues
Re-sale Questions
Bogus Legal Firms
Sales and Marketing
Exchanges
Timeshare Resorts
Cold Calling Companies
Even Next Door’s Cats……!!!!!!!
TATOC Annual Conference 2013 - Finding Solutions

10. Reeling In The Rogues
TATOC COLD CALLERS LIST
http://www.tatoc.co.uk/consumer-help/cold-callers
TATOC Annual Conference 2013 - Finding Solutions

11. Reeling In The Rogues
TATOC Annual Conference 2013 - Finding Solutions

12. Reeling In The Rogues
TATOC Annual Conference 2013 - Finding Solutions

13. Reeling In The Rogues
September 2012 – March 2013
Reported lost TATOC sent Info
Rogue Resale Companies £250,312 £219,317 88%
Take Over £65,409 £56,909 87%
Sales & Marketing Timeshare £41,950 £28600 68%
Bogus Legal Firms £37,443 £28,418 76%
Cash-back Failure £10,945 £ -
Sales & Marketing Non Timeshare £6,995 £6,995 100%
Bonus Week Offers £5,735 £5,056 88%
£418,789 £345,295 82%
TATOC Annual Conference 2013 - Finding Solutions

14. Reeling In The Rogues
DON’T DEAL WITH COLD CALLERS!!!
TATOC Annual Conference 2013 - Finding Solutions