TATOC board director Geoff Chapman updates delegates on the

1. 2013
CONFERENCE

2. UPDATE SINCE
LAST CONFERENCE

3. TATOC
2008 – 2012

4. INCREDIBLE JOURNEY

5. UNKNOWN TERRITORY

6. CHANGES OF DIRECTION

7. 2013
CONFERENCE

8. 2008
MISSION?
OBJECTIVES?
VALUES?

9. 2008
MEMORANDUM &
ARTICLES OF ASSOCIATION
OUTDATED
AND NEEDED REVIEW

10. MISSION STATEMENT
TATOC exists
“To safeguard and enhance
the timeshare holiday experience
for existing and potential users
and to be the voice of owners”

11. BELIEFS
* Genuine timeshare products, including resorts,
points-based schemes and holiday exchange
programmes, correctly sold and well managed,
represent a high-quality, cost-effective, long-term
holiday purchase and an excellent holiday
experience for owners.
* The future of timeshare is vitally dependent on a
good understanding and relationship between
timeshare consumers and all aspects of the
timeshare industry.

12. CONSTITUTION
CONFERENCE 2008 VOTED
AND AGREED
TO ADOPT THE NEW
MEMORANDUM & ARTICLES
PRESENTED BY THE BOARD

13. OBJECTIVES

14. RELAUNCHED
T
A
T
O
C

15. MEMBERSHIP
MORE THAN 90 MEMBER RESORTS
UP ~ 50% IN 5 YEARS
INDIVIDUAL MEMBERSHIP SCHEME
433 INDIVIDUAL MEMBERS
REPRESENT >>350,000 WEEKS OF
OWNERSHIP

16. AFFILIATIONS
25 AFFILIATED COMPANIES
TATOC's Timeshare Business Directory

17. TATOC ACCREDITATION

18. RESORT ACCREDITATION
LAS CALAS - FIRST ONE IN 2009
9 MORE IN SAME YEAR
NOW HAVE 31 ACCREDITED RESORTS
5+ MORE AWAITING INSPECTION
RE-VISITS COMMENCING

19. OTHER ACCREDITATION
TATOC ACCREDITED RESALE COMPANY
* OTHER RESALE COMPANIES
* POINTS CLUBS ETC.

20. CODE OF CONDUCT

21. CODES OF PRACTICE

22. OFFICE

23. SHARETIME

24. CONFERENCE
TATOC 2010
WORKING
TOGETHER

25. EUROPEAN DIRECTIVE
Directive 2008/122/EC
UK Regulation 2010/2960

26. BRAND & LOGO

27. BRAND & LOGO

28. BRAND
Your name, your principles,
your impeccable standards, your
virtuous conduct, are your brand
and remain an influence with
others long after you are gone.
Jason Hartman, Brandofchoice.com

29. LOGO
COMPANY REGISTERED:
UK
LOGO REGISTERED:
UK
EUROPE
USA

30. LOGO
EUROPE:
REGISTER OF PROTECTED
TRADE MARKS
US:
UNITED STATES PATENTS
AND TRADEMARK OFFICE

31. ENHANCED OFFICIAL RECOGNITION

32. WEBSITE

33. HELPLINE
CONSUMER
HELP?
LAUNCHED
JAN' 2008
HELPLIN
E

34. HELPLINE
~ 45,000 calls & e-mails
>15,000 cases
~11,000 enquiries
~4,000 complaints
~400 timeshare related complaints
<3% of cases were timeshare complaint
>£5,000,000
EXCELLENT TEAM

35. HELPLINE
poor average good very good excellent
0
50
100
150
200
250
300
350
400
450
2 4
32
404
206
TOTAL SCORES ACROSS ALL 6 QUESTIONS

36. PROUD

37. NOT DONE IT ON OUR OWN
Good friends
Members
Associates and Partnerships
Affiliates
Generous Supporters

38. NOT A TIME FOR
COMPLACENCY
WILL BE THE
ARCHITECT
OF OUR
DOWNFALL

39. NOT A TIME FOR
TATOC HUGGING GROUP
Harry’s
Desk

40. NOR IS IT THE END OF THE JOURNEY

41. IT IS TIME FOR
RENEWED FOCUS
RENEWED VIGOUR
RENEWED DETERMINATION

42. IT IS TIME FOR
CONSOLIDATION
GROWTH
SPREAD

43. WHAT IT IS

44. WHAT IT IS

45. A STRONG PLATFORM FOR

46. FINDING SOLUTIONS

47. Annual Conference 2013
TATOC - Five-Year Plan
Presented by: Harry Taylor
TATOC Annual

48. Mission Statement
“TATOC exists to protect and enhance the
timeshare holiday experience for users
and to be the voice of owners”
TATOC Annual

49. Introduction
The timeshare industry faces many challenges:
An ageing owner base
Difficult financial and marketing environment
Evolving consumer requirements
Changing user expectations
TATOC Annual

50. Introduction
TATOC must work with the industry to:
Ensure the successful future of timeshare
Service the on-going needs of existing owners
Satisfy the needs of younger markets
TATOC Annual

51. Introduction
It is essential that TATOC:
Is NOT seen as the antagonistic outsider
Maintains its independence and impartiality
Grows in size and stature to play its part
TATOC Annual

52. TATOC Recognition
TATOC will be recognised as the:
Largest, independent representative body for
timeshare consumers in Europe
First point of reference for all those seeking
information and assistance
TATOC Annual

53. Membership
TATOC is committed to:
Increasing membership by elected resort
committees and individuals
Working closely with affiliates and industry
bodies
Foster relationships with developer groups,
industry suppliers and external agencies
TATOC Annual

54. TATOC Consumer Helpline
TATOC is committed to:
Growing the Helpline’s reputation
Providing a high quality, informed service
Gaining expertise in European languages
Nurturing relationships with consumer bodies
Extending the service for difficult cases
Introducing a more pro-active approach
TATOC Annual

55. TATOC Funding
TATOC is committed to:
Continuing the fair unit-based membership fee
Encouraging additional contributions (50p/50c)
Identifying additional funding streams
Creating separate TATOC Consumer Helpline
with charitable status
TATOC Annual

56. TATOC Codes of Conduct & Practice
TATOC is committed to:
Forging good relationship with the legitimate
industry
Acknowledging industry best practice
Increasing company TATOC affiliation
Introducing new Codes of Practice
TATOC Annual

57. TATOC Accreditation
TATOC is committed to:
Increasing resort and re-sale accreditation
Developing accreditation programmes for -
Timeshare points clubs
Flexible shared ownership products
Timeshare sales personnel
Promoting accreditation to increase awareness
TATOC Annual

58. Exit Strategies
TATOC is committed to:
Working with committees, resorts and industry
Establishing procedures for a fair exit policy
Encouraging younger timeshare owners
Launching new health check service for mature
resorts
TATOC Annual

59. Europe
TATOC is committed to:
Increasing membership by non U.K.-dominant
resorts
Recruiting staff with language skills
Enhancing communications with E.U. agencies
TATOC Annual

60. Five-Year Plan
Copies of the Five-Year Plan are available at
the conference
The Five-Year Plan can be downloaded from
the TATOC website: www.tatoc.co.uk
A summary is available in Sharetime Magazine
Spring 2013
TATOC Annual