An overview of our Cisco hardware support services in a question and answer format. Updated 9.6.2012

1. Cisco Switch and Router Support
Some Questions you may
already be asking…
Better Service. Better Value.

2. "Is SMARTnet the best fit for support
on your Cisco hardware?"
 TERiX network support differentiates from
SMARTnet because our solution deals with
your current hardware instead of suggesting
that you purchase the newest hardware or
subscribe to unnecessary non-security
updates.
 Are you smarter than SMARTnet?
 http://www.terix.com/pmo/rb/smartersmartnet.pdf
Better Service. Better Value.

3. “What SMARTnet alternatives are there?”
 Most businesses are paying for SmartNet
coverage they don't need while still not
getting comprehensive support from Cisco. In
order to reduce risk be more flexible with your
networking environment, TERiX can provide
you options.
 Find the TERiX alternative (T-Net onsite) at
http://www.terix.com/terixnetwork.php
Better Service. Better Value.

4. "What does independent support
mean for my network?"
 Our most comprehensive network support
option includes Proactive NOC Monitoring
support and Golden Image Config/Restore,
allowing you to bring back your network
configurations quickly. If you need a different
level of service, TERiX also offers reactive
support.
Better Service. Better Value.

5. "Which End-of-Service-Life (EOSL) Cisco
systems continue to run?"
 TERiX has a history of supporting EOSL
systems. Our solution allows the customer to
decide whether or not it is time to buy new
hardware. Until then, count on highly
qualified support options!
Better Service. Better Value.

6. "Are current hardware maintenance Service
Level Agreements (SLAs) being met?"
 TERiX believes that the SLA defines only the
target standard of response for most vendors.
TERiX strives to respond more quickly to
deliver customer satisfaction, and inside of SLA
at a higher percentage, with service second to
none.
Better Service. Better Value.

7. About TERiX
TERiX Computer Service delivers enterprise-grade support for servers, storage,
network hardware and operating systems from over 30 manufacturers
including IBM, HP, Oracle Sun, Cisco, and EMC. TERiX relentlessly focuses on
customer satisfaction to exceed Service Level benchmarks and deliver a
superior alternative to OEM hardware support. TERiX customers include a
significant portion of the Fortune 50 and more than twenty U.S. and Canadian
federal government agencies. In business since 1997, TERiX is headquartered
in Sunnyvale, California, and can be found online at
http://www.terix.com/index.php
Better Service. Better Value.