An overview of our simple monitoring subscription pack that upgrades reactive maintenance programs to proactive, opening tickets faster and without human involvement. Updated 9.6.2012

1. TERiX ProServe
Be Proactive, Choose ProServe for
Lowering Resolution Time
Better Service. Better Value.

2. ProServe… More than onsite alone
 Lower resolution timelines with automation
 An Add-on to standard TERiX maintenance
plans
 OEM- independent and Platform-
independent
 Enhances already existing services
 User-friendly interface for better visibility to
your data center.
Better Service. Better Value.

3. Monitoring and Alerting
 ProServe monitors your investment even while
you are out of the office!
 On demand reporting with an understandable
interface. Auto-open tickets based on
thresholds.

4. Asset Management
 More effective Warranty and end-of-life
tracking reduces costs!
 ProServe provides secure portal technology
for an ‘access anywhere’ solution for the
customer’s peace of mind.

5. Security Assurance
 Alerts to thresholds and auto-open tickets
 Works within your existing security settings
and tolerances
 Can be used on UNIX server platforms
(Oracle/IBM) or also on wintel/blade
 Platform indepndent, subscription based
Better Service. Better Value.

6. System Health: Monitoring
 Extend the longevity
of your systems!
 Reduces the costs of
downtime and allows
you to optimize every
dollar you spend on
IT.
 Tackles issues before
they become
problems.

7. Reporting
Executive Summary Provides an
overview of entire site status
Server Monitoring Up-to-date
information on website reliability
Patch Status Summarizes
security patches that were applied
for targeted devices
Server Health Establishes
performance baselines and
identifies areas of improvement
Site Performance Identifies the
top most-stressed devices by
memory usage and CPU
Work Completed Summarizes
information on cleared
alerts, completed tickets, and
scripts run
Monthly or Quarterly reviews will
help you to understand
where, when and how to best
invest your IT budget—and

8. In Review

9. About TERiX
TERiX Computer Service delivers enterprise-grade support for
servers, storage, network hardware and operating systems from over 30
manufacturers including IBM, HP, Oracle Sun, Cisco, and EMC. TERiX
relentlessly focuses on customer satisfaction to exceed Service Level
benchmarks and deliver a superior alternative to OEM hardware support.
TERiX customers include a significant portion of the Fortune 50 and more than
twenty U.S. and Canadian federal government agencies. In business since
1997, TERiX is headquartered in Sunnyvale, California, and can be found
online at http://www.terix.com/index.php
Better Service. Better Value.