Fintan Byrne, Senior Vice President and General Manager of TNS and Mark Beresford, a Director of EDC, opened proceedings in the Retailer Payments Theatre at RBTE. Their presentation, Changing Times: Trends in the Payments Value Chain, evaluated how evolving consumer behaviour is shifting power and influence to the customer.
3. Major trends identified across entire stakeholder framework
Consumer Merchant
Payment
Technology
Provider
Acquiring
Bank
Card
schemes &
issuers
Stakeholder Framework
4. 6 major trends were identified…
Value chain
expansion
Alternative
payment
methods
The way
customers
shop and
pay
New
business
models
Regulatory
changes
New players
5. 6 major trends were identified…
Value chain
expansion
Alternative
payment
methods
The way
customers
shop and
pay
New
business
models
Regulatory
changes
New players
Technology is changing the way customers shop and pay. Merchants want to be
responsive but need to invest in the right technologies
6. Integrated multichannel – the offline and online worlds have merged
CARDS OFFLINE CARDS ONLINE
ONLINE PREPAID OFFLINE PAYMENT
M-WALLET
7. A bewildering array of investment choices
202019901980197019601950
Physical Digital
Cloud
computing
2000 2010
13. Mobile point of sale & tablets
Personalised shopping
Up-selling & cross-selling
Stock checking
Queue busting
Assisted selling
Wow factor
Reduced walk-aways
14. Consumers beginning to embrace ‘tap to pay’ concept
UK
France
Spain
Germany
Italy
Ireland
Contactless terminals: 158,000
Contactless cards: 34.5 million
Number of transactions: 6 -7 million
Contactless terminals: 100,000 – 120,000
Contactless cards: 12.3 million
Number of transactions: 0.5 – 1 million
Contactless terminals: 180,000 – 200,000
Contactless cards: 3 – 4 million
Number of transactions: 1 – 2 million
Contactless terminals: 15,000 – 20,000
Contactless cards: 2 million
Number of transactions: n/a
Contactless terminals: 6,000
Contactless cards: ~ 1 – 2 million
Number of transactions: n/a
Contactless terminals: 6,000
Contactless cards: 1 – 2 million
Number of transactions: 0.5 million
Sources: UKCA, CB, Visa, MasterCard,
NFC Times (all figures are 2012/2013)
Progressive
Contactless
Markets
Nascent
Contactless
Markets
17. Security, simplicity & reliability must be maintained….
Yes
68%
No
32%
What are the key challenges you face to accept payments?
55% 55%
45%
42%
33%
18%
12%
Source: EDC 2013 Retailer Survey
Security
Simplicity
Reliability