1. Taimoor Fazal Khawaja
Automotive Engineer
Al-Qouz, Industrial 3, Dubai, UAE
Tele. # (DUBAI)- 0551 893 852
taimoor.fazal@gmail.com
C A R E E R O B J E C T I V E
To work in pragmatic way in an organization where I can show my talent and enhance my skills to meet company
goals and objective with full integrity and zest.
CORE COMPETENCIES
► Organizational learning.
► Drive and Commitment.
► Adaptability.
► Teamwork and Collaboration.
►Multi-Tasking
► Time Management.
► Goal Oriented.
► Strong Knowledge of Warranty Policies
and Procedure.
►Strong Presentation skills
P R O F E S S I O N A L E X P E R I E N C E
Al Rostamani Group, United Diesel
After Sales Engineer / PSSR January 2015- till date
Responsibilities:
 Identify and meet customer needs
 To know about the product and to achieve sales budget for Parts and Service
 Endeavor to achieve gross profit % target
 Delivering technical information about the latest upgrades to the customer
 In-house training to technicians and Service staff
 Building trust and relationship with customer and offers them solution for their needs
 Maintaining healthy relations with Principal Company representatives
 Assisting MR (Management representative) for ISO Certifications
 Identifying training needs for technicians through GAP analysis
 Planning, organizing and maintaining competence development portal
 Explaining advantages of using Genuine Parts and Services to customer
 Aftersales Marketing and selling service contracts
 Achieving maximum seasonal campaign ratios
Al Rostamani Group, United Diesel
Warranty and Technical Engineer/Technical Trainer October 2012-January 2015
Responsibilities:
 Training in-house
 Provide Technical Support to the workshop and customers

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 Monitor, review and implement operational standards, warranty processes, technical support training
activities
 Achieving Recall campaign completion ratio
 After Sales Marketing / Service Contracts
 Obtain, validate and query as necessary, all claim information available from job cards, vehicle history,
technician notes and other sources as appropriate
 To help ensure that warranty repairs are carried out to the highest standards of quality possible to ensure
customer satisfaction
 Explain warranty conditions and procedures to customers to avoid misunderstanding and conflict
 Maintaining healthy relations with Principal company representatives
 Workshop Management
 Ensure compliance with Principals’ policies, related to training and warranty
 Ensure the successful implementation of technical training, ‘right first time’ activities, parts and distributor
fundamentals training activities
 Ensure all SOPs are being followed as per the ISO standards
 Assisting Management representative for achieving ISO certifications
Responsibilities as Technical Trainer:
 Assigned as a Technical Trainer by UD trucks/ Renault Trucks
 Responsible for developing and organizing in-depth technical training for United Diesel
• Develops training content - handouts, outlines, agendas and syllabi
• Drivers training content based on materials provided by Volvo trucks
• Contribute to team planning for both training and development schedules
• Deliver Training Programs / Modules based on training plan requirements
• Incorporate motivating, creative, and interactive training techniques to enhance the training
experience, in an effort to maximize learning and retention.
Trainings delivered
 Delivered Vehicle handover training to Various customers for new vehicles
 Delivered several in-house training to technicians and office staff based on the material provided by
Volvo/Renault
 Delivered trainings on Impact, Diagnostic tool, Health and Safety standards and ISO awareness
 Train technicians for latest Technical findings/Technical notes provided by Principal companies
ACHIEVEMENTS & Trainings attended
 Attended Service and Maintenance 4130ME Training by RENAULT Trucks
 Attended RT New Range TtT Market ME training by VOLVO Group
 Attended Opti-Drive GearBox hands on training by RENAULT trucks
 Special hands-on training for Diagnostic Tool and trouble shooting
 Special training on basic fault tracing and wiring diagrams
 Attended Rear Axle Overhauling training by VOLVO Group
 Attended Workshop Planning training by VOLVO Group
 Attended Workshop Reception training by VOLVO group

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 Attended PSSR (Parts and Service Sales Representative) by VOLVO
 Hands on experience as a Service Advisor
 Hands on experience as a Workshop Coordinator
 Capable of diagnosing breakdowns.
 Complete expertise on DMS, Autoline ADP and SAP software
 Leadership skill of Trainer by VOLVO Group
 Communication skills and methodology of Trainer by VOLVO Group
 Successfully attained ISO 9001-2008 QMS awareness training
Jan 2011 – Aug 2012 Suzuki 3S dealer
Service Consultant/Team Leader
My main responsibilities were to:
 Welcome the clients into the service station and inquire about the troubles they are facing with their
Automobiles
 Analyze the extent of damage the vehicle has suffered
 Work with the service department and body shop to ensure that vehicles are reconditioned as expected
and on schedule
 Interact with customers on a daily basis to provide problem resolution and estimate cost of vehicle
repairs
 Creating and invoicing a job card/repair order using DMS (Dealer management system)
 Schedule repair and maintenance appointments
June 2010 – July 2010 Procon Engineering LTD
Automotive Engineer (Intern)
During this internship, I was able to gain a deeper understanding of how my interests and skills may apply to an
Engineering role at a Manufacturing Plant.
 Gained professional experience in different manufacturing processes
 Analyzed the efficiency of several industrial operations. (Time and motion study)
E D U C A T I O N
2007 – 2011 NED University of Engineering & Technology, Karachi, Pakistan
B.Eng. Automotive/Mechanical Engineering,
First Division
EXTRA CURRICULAR ACTIVITIES
 Successfully completed an Industrial Experience at Suzuki 3S Dealer and Procon Engineering
 Attended Global Young Leaders conference
 Used to involve in many Training programs arranged by the Ministry of Youth.
 Arranged youth workshops and hosted career fare at NED University
 Worked with SHAOOR (NGO), a youth empowerment network for almost 2 years
 Volunteered at relief camp for flood Affectees

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P E R S O N A L D E T A I L S
Date of Birth : 07/Aug/1989
Gender : Male
Nationality : Pakistani
UAE Visa Status : Employment Visa
Marital Status : Single
License : Valid UAE driving License (Manual/Automatic)
Reference : Available upon request