1. Getting around Redlands
Transport
Options for Seniors
Reference documents:
• Redlands Transport Plan 2016: An integrated local transport strategy for Redland Shire
• Ageing Well in the Redlands: A ten-year strategy for seniors
An initiative of

2. Contents
Assisted transport services .................................................................................................. 3
Community transport ................................................................................................................ 3
Bus ........................................................................................................................... 4
Disability access .......................................................................................................................................... 5
Island bus services ..................................................................................................................................... 5
Courtesy transport to clubs ....................................................................... 6
Cycling .................................................................................................................. 7
Safer cycling ................................................................................................................................................. 7
Sharing paths ............................................................................................................................................... 7
Bicycles on public transport ................................................................................................................... 7
Ferry ....................................................................................................................... 8
Hospital transport........................................................................................... 9
Emergency .................................................................................................................................................... 9
Non-emergency Ambulance ................................................................................................................. 9
Getting to local hospitals ........................................................................................................................ 9
Getting home after discharge from hospital .................................................................................11
Tips for a smooth discharge .................................................................................................................11
Mobility aids on public transport ........................................................ 12
What you need to know when buying a mobility aid .................................................................12
Things to check with the transport provider .................................................................................12
.
Public transport (Brisbane and surrounding areas) ........................................ 12
Taxi ........................................................................................................................ 13 Disclaimer
Island taxi services ...................................................................................................................................13
Taxi subsidy scheme ................................................................................................................................13
The content of this publication
is provided for information
Train ..................................................................................................................... 14 purposes only and is intended
only as a general guide. Whilst
QR Citytrain ................................................................................................................................................14 reasonable effort has been
QR Traveltrain.............................................................................................................................................14 made to ensure its accuracy at
Disability access ........................................................................................................................................14 the time of publication, Redland
Shire Council accepts no liability
for any errors or omissions
Walking............................................................................................................... 15 in theis publication. Redland
Shire Council does not accept
Pedestrian tips ...........................................................................................................................................15 any liability to any person or
Just Walk It program ...............................................................................................................................15
. organisation for the information,
or use of such information,
provided in this pubication.
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Assisted transport services
Social support services are available from non-profit community organisations and private service providers.
These are fee charging services and eligibility criteria may apply.
Service provider Enquiries & bookings
Bayside District Home Care Service 3488 4226
Blue Care Redlands 3820 1717
C.A.R.E. 3821 4055
RSL HomeCare 1300 796 111
Spiritus (formerly St Lukes Nursing Service) 1300 785 853
EasyShopper Service
3821 6699
STAR Community Transport
Community transport
Aged people or younger people with a disability STAR uses a number of different transport options
and their carer who has difficulty accessing public including:
transport or a private vehicle, could be eligible for
community transport services. The community transport • volunteer drivers and their vehicles
provider for transport disadvantaged people in Redlands is: • STAR’s own passenger vehicles
• a wheelchair accessible vehicle
STAR Community Transport
Phone: 3821 6699 • taxis
• easyShopper (a weekly door-to-door, escorted
Eligibility Criteria: HACC eligible people who are having shopping service).
difficulty accessing transport.
Bookings for transport should be made as far in advance
as possible with a minimum notification period of two
working days .Bookings should be confirmed the afternoon
prior to travel to obtain the exact pick-up time.
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4. Bus Route Service area
Veolia Transport Brisbane operates services in
No
Redland Shire (mainland only) and to Brisbane 267 Alexandra Hills to Brisbane City
City.
255 Birkdale to Cleveland
90 vehicles cover 29 separate bus routes from a 266 Capalaba to Alexandra Hills
depot at Capalaba.
264 Capalaba to Alexandra Hills via Maridale Park
The fleet is 95% air conditioned and comprises 252 Capalaba to Cleveland
34 low floor accessible buses and 16 coach
type vehicles fitted with seat belts for customer 260 Capalaba to Griffith University
comfort and safety. 263 Capalaba to Sheldon
253 Capalaba to Thorneside
Veolia Transport Brisbane also offers a Charter 254 Capalaba to Wellington Point
service for safe and reliable group transport for
any occasion. 240 Capalaba to Wynnum
241 Capalaba to Wynnum via Chandler
Phone: 3245 3811
Website: www.veoliatransportbrisbane.com.au 272 Cleveland to Victoria Point
274 Cleveland to Victoria Point
256 Cleveland Point to Redland Hospital
N250 Fortitude Valley to Cleveland
265 Maridale Park to Brisbane City
251 Ormiston to Brisbane City
257 Ormiston to Brisbane City
258 Ormiston to Toondah Harbour
277 Point Halloran to Victoria Point
281 Point Talburpin to Brisbane City
250 Redland Bay to Brisbane City
271 Redland Bay to Brisbane City via Point Halloran
280 Redland Bay to Griffith University
Redland Bay to Loganholme Bus Station via
282
Bayview Estate
283 Redland Bay to Loganholme Bus Station via Carbrook
273 Thornlands to Brisbane City
275 Thornlands to Brisbane City
270 Victoria Point Jetty to Capalaba
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Disability access
The following Veolia services are normally operated by For weekend allocations phone Veolia on 3245 3333 and
accessible buses (low floor): follow the prompts.
• Route 250 (7 days) All other routes can have low floor accessible buses
• Route 280 (Monday to Friday) dedicated to specific trips and requirements. For more
• Route 270 (Monday to Saturday) information call 3245 3333 and follow the prompts to
• Route 272 (7 Days) Operations.
Island bus services
Island Service operator Details Phone
North Stradbroke Island North Stradbroke Island Bus Buses operate between Dunwich 3409 7151
Service and Point Lookout with limited
services to Amity Point.
Services connect with Stradbroke
Ferries Water Taxi and the
Stradbroke Flyer (Gold Cat).
Coochiemudlo Island No bus service
Southern Moreton Bay Islands
Karragarra Island No bus service
Lamb Island No bus service
Macleay Island Macleay Island Bus Service School and Shoppers Bus 3409 1209
service only
Russell Island No bus service
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6. Courtesy transport to clubs
A number of clubs provide a courtesy bus service for their members. A restricted pick-up area usually applies.
Club Service operates Enquiries &
bookings
Capalaba Sports Club Tuesday - Sunday 3390 3011
Macleay Island Bowls Club Wednesday 3409 5364
Friday - Sunday
NSI All Sports Club Thursday – Friday 3409 9216
Dunwich afternoon and night
NSI Bowls Club 7 days 3409 8182
Point Lookout 4.30pm till close
Ladies Bowls Days
Special Events
NSI RSL Memorial Club Wednesday – Friday 3409 9318
Dunwich Afternoon and evenings
Special Events
Redlands Sporting Club Monday - Saturday 3207 1133
Wellington Point
Redlands RSL Tuesday - Sunday 3286 3736
Cleveland
Russell Island Bowls Club Thursday - Saturday 3409 1330
Russell Island RSL Thursday - Sunday 3409 1372
Victoria Point Sharks Sporting Club 7 days 3207 7865
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Cycling
Resource: Redlands Cycling and Walking Guide • hand signal your intentions
(includes maps) • bikes must have front and rear lights when riding at
night
• scooters, skateboarders and rollerbladers must give way
Safer cycling to cyclists
Everyone should know the road rules before heading out
for a ride. Here are the main safety tips and road rules for Trains
cyclists, but if you have more questions, please ring
Queensland Transport on 3253 4437. You can take a bicycle on Citytrain services outside of peak
flow service times. Bicycle travel must be completed by
7.00am inbound and 3.00pm outbound.
Legal requirements:
Bicycle lockers and parking rails are provided at all train
• wear an approved helmet that is correctly fitted and stations. A nominal fee is payable for the use of lockers.
securely fastened
• obey all road rules
• use hand signals to indicate stopping or turning Ferries and barges
• cyclists are required to have at least one brake and bell
in working order Bicycles can be carried onto all vehicle barges to the Bay
• use front and rear lights when travelling at night Islands and North Stradbroke Island. This is the preferred
• do not ‘double’ anyone method of transport to avoid inconvenience to other pas-
• at least one hand must be on the handlebars at all sengers.
times
• never ride your bike across a pedestrian crossing Passengers can take bikes on some passenger ferry ser-
vices (subject to space availability). Check with individual
operators on current policy.
Sharing paths
In Redland Shire, cyclists can ride on any footpath except Handy numbers
in certain commercial and retail centres. The following tips
should help you share our paths safely: Redland Shire Council
Cycling and Pedestrian Coordinator
• give way to pedestrians 3829 8739
• keep left at all times
• pass on the right Cycling and Walking Path Maintenance
• sound your bell as you approach pedestrians to warn 3829 8528 or 3829 8462
that you are about to pass on the right (especially from
behind) Redlands Bicycle User Group (REDBUG)
• control your speed – do not exceed speed limits Advocacy and social rides 3286 6676 or 0412 114 638
• take care at blind corners
• allow adequate braking distance, break gently, avoid Bicycle Queensland (advocacy)
skidding Website: www.biq.org.au or 3844 1144
• slow down if the path is crowded
• be predictable – avoid crashes by travelling in a straight Cycling Queensland (cycle racing/club contacts)
line – do not weave Website: www.qld.cycling.org.au or 3390 1477
• check the path in front and behind is clear before you
overtake or change direction – pass with care
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8. Ferry
Destination Service Phone Departs the
operator mainland
from
Coochiemudlo Island Coochiemudlo Ferry Service 3820 7227 End of Colburn Avenue, Victoria Point
www.redlandstourism.com 7 days per week
North Stradbroke Island Sea Stradbroke Pty Ltd 3488 9777 Toondah Harbour
(Car Ferry) Online bookings Middle Street, Cleveland
www.seastradbroke.com www.seastradbroke.com 7 services daily to
Junner Street, Dunwich
North Stradbroke Island Stradbroke Ferries 3286 2666
Toondah Harbour
(Vehicle Barge and Water
Middle Street, Cleveland
taxi)
13 services daily to
www.stradbrokeferries.com.
Junner Street, Dunwich
au
North Stradbroke Island Stradbroke Flyer 3286 1964 Toondah Harbour
(Gold Cat Water Taxi) Middle Street, Cleveland
www.flyer.com.au Services daily to One Mile, Dunwich
Southern Moreton Bay Bay Island Transit System 3206 8033 Weinam Creek Marina
Islands-Lamb, Karragarra, (BITS) Banana Street, Redland Bay
Macleay & Russell www.redlandstourism.com Services depart approx every 30 minutes
Southern Moreton Bay The Bay Islander Vehicle 3829 0999
Weinam Street, Redland Bay
Islands-Lamb, Karragarra, Ferry
17 trips per day
Macleay & Russell www.redlandstourism.com
Stradbroke Ferries and Stradbroke Flyer run free buses for NSI residents from Toondah Harbour ferry terminal to the
Cleveland shopping district and Cleveland Railway Station. Connections to/from Veolia bus services are available in the
Cleveland shopping district. Some Cleveland shops will deliver goods direct to the Toondah Harbour ferry terminal.
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Hospital transport
Emergency Non-Emergency Ambulance
Dial 000 (triple zero) and ask for the Ambulance Service. For non-emergency assistance call 13 12 33.
If calling from a mobile phone, call 000 but if this is
unsuccessful, call 112.
Getting to and from local hospitals
(mainland journey only):
Hospital Transport options Phone
Redland Hospital • Bus Route 256 or 272 stops at the For assistance with journey planning call
& Mater Private Hospital hospital TransLink on 13 12 30
(Cleveland) • Train to Cleveland Station and
connect with bus service 256 or 272
• Taxi Black & White 13 10 08 - Yellow Cabs 13 19 24
• STAR Community Transport (medical 3821 6699
appointments only – eligibility criteria
applies)
Princess Alexandra • Bus Route 250 to Buranda Busway For assistance with journey planning call
Hospital (Buranda) and walk 700m TransLink on 13 12 30
• Train to Buranda Station and walk 900m
• Taxi Black & White 13 10 08 - Yellow Cabs 13 19 24
• STAR Community Transport 3821 6699
(medical appointments only - eligibility
criteria applies)
Greenslopes Private • Bus Route 250 to Buranda Busway For assistance with journey planning call
Hospital (Greenslopes) and transfer to Route 173 TransLink on 13 12 30
(Mt Gravatt Central Express) which
stops at Greenslopes Private Hospital
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10. Hospital Transport options Phone
Greenslopes Private • Train to Buranda Station and walk For assistance with journey planning call
Hospital (cont.) 300m to connect with Bus Route TransLink on 13 12 30
174 (Garden City) at Bus Stop 13
on Logan Road (approaching
Vanda Street). Get off bus at Stop
24 (approaching Plimsoll Street)
and walk 800m to hospital.
• Taxi Black & White 13 10 08 - Yellow Cabs 13 19 24
• STAR Community Transport 3821 6699
(medical appointments only -
eligibility criteria applies)
• Cleveland Courtesy Bus Service Bookings: 3394 7033
Greenslopes Private Hospital, in
collaboration with Wynnum RSL,
operates a free courtesy bus
service from Monday to Friday
to commute carers and visitors of
patients to the Hospital.
Leaving from Victoria Point
Shopping Centre, the Bus stops at
Cleveland, Alexandra Hills,
Birkdale and Capalaba before its
final destination at Greenslopes
Private Hospital.
www.ramsayhealth.com.au/gph/
visitors/courtesy_cleveland.htm
Mater Public & Private • Bus Route 250 to Mater Hill For assistance with journey planning call
Hospital (South Bris- Busway and walk 200m TransLink on 13 12 30
bane) • Train to South Bank Railway
Station (formerly Vulture Street
Station) and walk 400m
• Taxi Black & White 13 10 08 - Yellow Cabs 13 19 24
• STAR Community Transport (medical 3821 6699
appointments only - eligibility criteria)
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Getting home after discharge
from hospital
It is the patient’s responsibility to make their own way home Tips for a smooth hospital discharge:
after discharge so it is important to plan the trip home in
advance. • Prior to admission, ask a support person for assistance
to get home and to have your house ready for your
It is always preferred a discharged patient be escorted home return (eg. hiring aids if necessary, shopping).
by a family member or carer in a private vehicle or taxi.
• If you live independently in a retirement village, let
For patients unable to travel by car, ambulance transport management know you are going to hospital and an
can be arranged by hospital staff but bookings need to be estimated return date.
made in advance (usually 2-3 days).
• If you live independently at home, let a trusted
Community transport is not available to transport neighbour know you are going to hospital and an
discharged patients. estimated return date.
If a bay island resident is discharged from Redland • On admission:
Hospital at a time when they are unable to access ferry
services, they should alert a hospital staff member of a) For residents living in a low or high care facility, have
their need to access short-term accommodation at the name of a contact person from the facility ready to
Rotary Lodge. The Lodge is located in the grounds of help with appropriate discharge.
Redland Hospital and has two self-contained units, each
accommodating up to two people. b) Have the contact details of your support person ready.
For more information about Rotary Lodge, contact c) Advise if there will be nobody at home to care for you
Redland Hospital on 3488 3111. on your return.
• Every patient discharged should receive a Nursing and
Medical Discharge Summary. If it is not provided, ask
for one before leaving the hospital.
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12. Mobility aids on public transport
Source: Accessible Public Transport National Advisory Contact:
Committee
Queensland Transport
www.transport.qld.gov.au or 3834 2011
What you need to know when TTY Service 1800 555 677.
buying a mobility aid
To enhance safety and accessibility on public transport,
Public transport
mobility aids need to meet certain standardised
(Brisbane and surrounding areas)
specifications:
TransLink provides a single public transport network
• fit within an allocated space of 1300mm x 800mm
covering south-east Queensland from Gympie North/Noosa
• have a maximum width of less than 750mm up to
to Coolangatta and west to Helidon.
300mm from the ground
• negotiate a taxi door height of 1400mm
For information on
• turn 180 degrees within an area 2070mm x 1540mm
• cross a horizontal gap up to 40mm wide
• timetable, route and fare information
• mount a vertical rise (bump) up to 12mm
• bus stop, train station and ferry terminal locations
• cross grating gaps up to 13mm wide and 150mm long
• walking distance to services
• negotiate a 1:14 grade unassisted (eg. ramp)
• connecting services
• negotiate up to a 1:8 grade where the ramp is less than
• public transport to special events
1520mm
• accessibility.
• negotiate a 1:4 grade with assistance (eg. ramp)
• have effective braking systems to maintain stability
TransLink 13 12 30
• have appropriate anchoring points if required by
6.00am – 9.00pm Monday to Thursday
transport operators or providers
Open 24 hours from 6.00am Friday until 9.00pm Sunday
• comply with regulations governing the carriage of
Public Holidays 7.00am to 9.00pm
batteries on public transport
• be able to transfer to a seat in a taxi if required by the
National Relay Service (TTY and modem) users can
transport operator or provider
access TransLink on 13 36 77 or directly on
• must be able to travel in the direction determined by the
61 7 3369 3377.
transport operator or provider
Journey Planner available at www.translink.com.au
Boarding devices (eg. ramps) are able to support a total
weight up to 300kg.
Disability access
Things to check with the transport
Most bus, train and ferry services are accessible by
provider wheelchair.
• Are anchoring points available? Motorised wheelchairs or mobility aids can access trains,
• Does the public transport operator require the mobility most bus services and CityCats, but at this stage not
aid to be anchored? CityFerries (monohull ferries).
• Does your local service provider/s offer practice
sessions (getting on and off public transport)?
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Taxi
Service Phone Website For Wheelchair
Operator Groups accessible
Black & White Cabs 13 10 08 www.blackandwhitecabs. Maxi Cab
com.au 13 32 22
Yellow Cabs 13 19 24 www.yellowcab.com.au Maxi Taxi
13 62 94
Island taxi service
Island Operator Details Phone
North Stradbroke Island Stradbroke Cab Service 0408 193 685
Coochiemudlo Island No taxi operator
Southern Moreton Bay Islands
Karragarra Island No taxi operator
Lamb Island No taxi operator
Macleay Island Private operator 0410 734 741
Russell Island Russell Island Taxi Also operates island tours 0408 785 218
Taxi subsidy scheme
The Taxi Subsidy Scheme provides a subsidy for taxi travel at a half rate concession to people with severe disabilities.
The Scheme is administered by Queensland Transport and applications are forwarded to Queensland Health for
assessment.
Applicants for the Taxi Subsidy Scheme must be permanent residents of Queensland with chronic disabilities.
The Scheme does not cover short term mobility restrictions of 5 months or less (eg. following a fracture or surgery).
The Scheme operates throughout Queensland and members may use any taxi operator.
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14. How to apply Train
1. Obtain a Taxi Subsidy Scheme Application from Train stations are located at Cleveland, Ormiston,
Queensland Transport: Wellington Point, Birkdale and Thorneside. All stations
Website: www.transport.qld.gov.au/qt/PubTrans.nsf/ have commuter car parks although these fill quickly
index/Subsidy Monday to Friday.
Phone: 3253 4954
Monday to Friday services run every 30 minutes with
2. Part A of the Taxi Subsidy Scheme Application must be frequency increasing during peak hours. Timetables for
completed and signed by the applicant or carer. the Cleveland line are available from local railway station
offices. Timetables for all Brisbane rail lines are available
Part B of the form must be completed and signed by a from the Information Centre on the concourse level at
health professional. Brisbane Central station.
3. Send the completed form to: QR Citytrain
Taxi Subsidy Scheme
Queensland Transport General rail enquiries 13 16 17
PO Box 673 Journey Planner www.qr.com.au
FORTITUDE VALLEY QLD 4006
QR Traveltrain (long distance travel)
The assessment process may take up to 5 weeks when all
relevant information is provided with the application form. Reservations 13 22 32
Enquiries 13 22 35
(6.00am – 8.00pm seven days)
Disability access
Works are currently being undertaken to improve station
and train access. QR Citytrain recommends people needing
assistance wait on the platform at the disabled access
boarding point to be close to the Train Guard when the train
arrives.
Please contact a QR Passenger Service Officer to check the
accessibility of the stations you require to ensure they meet
your needs.
Phone: 3606 5555
TTY: 3606 5800
For more information, visit the QR Citytrain website:
http://www.citytrain.com.au/about_your_trip/easy_access/
easy_access.asp
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Walking
Resource: Redlands Cycling and Walking Guide
(includes maps).
Pedestrian tips
• keep as far left as possible and don’t block the path
• be predictable – suddenly changing direction or
stopping without warning may cause accidents
• be aware of other people using the path
• give people on bicycles and wheeled recreational
devices room to pass
• keep dogs on a short leash
• scooters, skateboarders and rollerbladers must give
way to pedestrians
Just Walk It program
Just Walk It is an exciting way to keep fit and meet new
people in your local area. It is a program sponsored by
the Heart Foundation. Walking programs have been
established in Redlands and have walking guides.
For more information call 3829 8574.
Handy numbers
Redland Shire Council
Cycling and Pedestrian Coordinator
3829 8739
Cycling and Walking Path Maintenance
3829 8528 or 3829 8462
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