1. TARIANN TARABOCHIA
425-420-5812  tariannrtarabochia@gmail.com
OBJECTIVE
Seeking a career customer service industry utilizing my skills, abilities, and experience
SUMMARY OF QUALIFICATIONS
 Over 12 years of customer service.
 Over 10 years of experience as cashier.
 Highly motivated, energetic, and positive person with good work ethics.
 Love people and working with them
 Familiarity with Microsoft Excel and Word.
 Excellent communication, organization and writing skills.
PROFESSIONAL EXPERIENCE
Advanced Technical Representative, AT&T Mobility
February /2006– December/2015
 Handled customer complaints, inquiries and billing questions.
 Filed cases for dispatch.
 Processed warranty’s
 Placed orders via the phone.
 Familiarity with Microsoft Excel and Word.
 Utilized severalsoftware programs simultaneously time while maintaining on the line with customer to
resolve their phone issue.
 Assisted with texting, not being able to make receive calls and or connect to WIFI, and set up apple id or back
up devices with Apple equipment.
 Type average of 40 words per minute.
 Led huddles and created new ideas for the team to motivate the team.
 Contacted customers back when they were not available to finish troubleshooting there devices.
 Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to
prevent future problems.
 Confer with customers by telephone to provide information about products or services, take or enter orders,
cancelaccounts, or obtain details of complaints.
 Assisted with food socials when had pizza or salad bar etc.
 Handled escalated customers.
 Assisted with navigation path with customers.
 Assisted customers set up email accounts.
 Determine charges for services requested,collect deposits or payments, or arrange for billing.
 Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments,
as well as actions taken.
 Adjusted bills frequently.
 Listen to customer requests,referring to alphabetical or geographical directories to answer questions and
provide telephone information.
 Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete
information.
 Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
 Assisted with voicemail password resets.
EDUCATION
Interlake High School Bellevue, Wa. Diploma/GED