This CV illustrates my sales and services roles for the last 16 years.

1. T A R N I E V A N S
OBJECTIVE
I am looking for a position where I can work with successful
people, to continue to upgrade my business skills.
I am proficient in all administration tasks, including managing a
busy appointment book, answering phones whilst providing
exceptional customer service.
I understand that front facing customer service roles are the first
point of call, for our clients, and as such are extremely important
to the business.
My previous roles have always included extensive customer
service. My passion has been to help train and produce results
with my staff, by helping them realise their potential, whilst
maintaining my own set targets.
Additionally having the skills to assist all our clients, both
professionally and personally, from a diverse range of
backgrounds and economic means. Working in a health care
facility has taught me to be empathetic and caring in my dealings
with individuals. As well as appreciating the need for strict
confidentiality, and timely service.
I have worked in a customer service/training environment for the
last 16 years.
In this time I have gained invaluable customer service skills and a
hard work ethic. At one point I was training up to 15 staff, in the
art of superior service and implemented many changes to help
speed profitability in our practice. Whilst working part time, and
focusing on my young family.
I have also trained new Franchisee operators from outlying
districts, to make sure they had all the skills necessary to run their
new store. I found this very rewarding.

2. EXPERIENCE
2010-2015 Specsavers Sunbury Vic
Optical Dispenser/Staff Trainer
Administration tasks
including
- Microsoft Word
- Microsoft Power Point
- Socrates Programs
- Spread sheeting/Graphs
- Data entry
- Phone bookings and ordering
- Filing
- Booking in patients/managing appointment book
- Special ordering
- Problem solving with funds management
- Liaising with head office to produce store results
- Excellent written and phone skills
- Weekly meetings prepared with CEO
- Weekly minutes recorded and email sent to staff
- Rapport building with advertising agents and clients
- Writing interview descriptions and dealing with members
from recruitment agencies
- Interviewing new staff
Weekly meeting agendas and implementation of better ways to
service our clients
Direct responsibility for 15 staff to achieve all new training as
directed by head office
Detailed correspondence with staff to manage their potential for
advancement
Dispensing patients glasses
I work with the Optometrist to ascertain what the clients
needs are and based on this find what’s suitable for them, both
physically appealing and optically suitable
I physically fit clients frames to their faces after ordering
Excellent knowledge in high indexing of prescriptions and what
lenses to fit
Full training in sales and services in a medical environment
Achievement of set sales targets every month
Stocktaking
2

3. Proficient in all sales processing
Hicaps and Medicare processes
Health Fund claims and processing.
Tax Invoicing
Merchandising
Responsible for Staff Training
Implemented training program for team members — speeding
profitability.
I am also trained to use medical equipment for superior testing
including digital retinal photography, Visual Fields etc
2009-2010
Commonwealth Bank of Australia
Part time role as a Customer Service Representative
• All telling processes
• Money handling
• Bank cheques
• Deposits
• Tag on sales
• Achievement of sales targets
• Data Entry
• Till balancing
2001-2008 Michael Hill International
Taylors Lakes Vic
Wagga Wagga NSW
Knoxfield Vic
Darwin NT
Sales Manager/Training Manager
I travelled extensively with Michael Hill
Opening stores in NSW, QLD, VIC
Consistent sales targets met in excess of 250k per year
Comprehensive training and coaching of staff
Stocktaking
Invoicing
Rostering
3

4. Insurance Claims
Ordering
Merchandising
After sales phone customer service
EDUCATION
2010-2011 Specsavers
Optical Dispensing and Retail Certification Vic
2000 Retail Training Assoc. of Victoria
Retail Training & Management Certificate 3
INTERESTS
Playing Softball with my children
Reading
CONTACT-
0403525725
tarnir@msn.com
References
Jessica Matthews - 0429000727
Specsavers
Executive Training Manager
Sam Barbera
Michael Hill International - 0403138167
Manager
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