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Telework 101

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Global Workplace Analytics
Global Workplace Analytics

A big picture look at how to start a telework program by Tom Harnish at the Telework Research Network, 2011 © All Rights Reserved

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TELEWORK 101 How To Start A Remote Work Program Telework Research Network © 2011 Telework Research Network – All Rights Reserved
Keys to success ‣  Overcome fears and resistance ‣  Address technical and legal issues ‣  Create policies and procedures ‣  In other words, Management 101 Telework Research Network © 2011 Telework Research Network – All Rights Reserved
What is telework? ‣  Employees conduct some or all of their work at an alternative worksite ‣  Also referred to as flexwork, workshifting, telecommuting. Telework Research Network © 2011 Telework Research Network – All Rights Reserved
Already Left The Building •  5.8 million almost every day •  7.5 million at least once a week •  7 million at least once a month Telework Research Network © 2011 Telework Research Network – All Rights Reserved
Where Do They Go? ‣  80% Home ‣  24% Cafe ‣  33% Customer s ‣  25% Airport/Station ‣  29% Car ‣  23% Plane/Train ‣  29% Hotel ‣  11% Park/Beach ‣  25% Telework Ctr ‣  9% Library Telework Research Network © 2011 Telework Research Network – All Rights Reserved
Benefits ! Employer ! Employee! Community ! ‣  Productivity ‣  Gas ‣  Oil ‣  Real estate ‣  Expenses ‣  Greenhouse gases ‣  Turnover ‣  Time ‣  Accidents ‣  Absenteeism ‣  Highway maintenance Telework Research Network © 2011 Telework Research Network – All Rights Reserved
Barriers ‣  Individual Inertia ‣  Generational Differences ‣  Organizational Bandwidth ‣  Management Support ‣  Regulatory Issues Telework Research Network © 2011 Telework Research Network – All Rights Reserved
Individual Inertia ‣  People resist change ‣  Need to see what s in it for them ‣  Sell values not facts Telework Research Network © 2011 Telework Research Network – All Rights Reserved
Generational" Differences ‣  Work Ethic – oh yeah? ‣  Loyalty—a matter of perception? ‣  Respect cuts both ways ‣  Training needs Telework Research Network © 2011 Telework Research Network – All Rights Reserved
Organizational Bandwidth ‣  I m peddling as fast as I can ‣  Next Practices not best practices ‣  Prioritize ‣  Leadership from within not above ‣  Results-based management Telework Research Network © 2011 Telework Research Network – All Rights Reserved
Management Support ‣  Out of site (sic), out of mind? ‣  Training ‣  Paint the building fuchsia ‣  Sell values not facts Telework Research Network © 2011 Telework Research Network – All Rights Reserved
Regulatory Issues, etc. ‣  Employee/contractor issues ‣  Tax laws ‣  ADA ‣  Liability ‣  Insurance ‣  Time and break tracking for non-exempt Telework Research Network © 2011 Telework Research Network – All Rights Reserved
Attributes For Success ‣  General cognitive skills— ‣  Personal traits—character, problem solving, analytical self-reliance, dependability ability ‣  Innovative, able to take risks ‣  Interpersonal and relationship skills ‣  Competitiveness, drive ‣  Ambiguity tolerance, ‣  Cross-cultural competence adaptability ‣  Written and oral language ‣  Ability to work in teams skills Challenges for International Leadership: Lessons from Organizations wiith Global Missions, RAND National Security Research Division, 2003. Telework Research Network © 2011 Telework Research Network – All Rights Reserved
Management Competencies ‣  Cultivating relationships ‣  Focusing On Outcomes ‣  Developing Employees Meeting the Challenges of a Dispersed Workforce, The Conference Board, 2008 Telework Research Network © 2011 Telework Research Network – All Rights Reserved
Employee Competencies ‣  Executing ‣  Employing technological savvy ‣  Collaborating Telework Research Network © 2011 Telework Research Network – All Rights Reserved
Importance and Effectiveness of Management Practices Greatest Potential For Improving Distance managers! Meeting the Challenges of a Dispersed Workforce, The Conference Board, 2008
TECHNICAL Issues ‣  Security ‣  Connectivity, especially mobile ‣  Tech Support Telework Research Network © 2011 Telework Research Network – All Rights Reserved
10 ACTION STEPS ‣  Recruit for character, build fundamentals, develop distance competencies ‣  Emphasize relationships ‣  Facilitate connects, and assess them ‣  Build a communications infrastructure ‣  Secure the support employee need to be successful ‣  Set clear goals and empower distance employees to determine how best to achieve them ‣  Focus managers on creating a work environment that enables employee achievement ‣  Concentrate on on-the-job development ‣  Transcend distance with attitudes ‣  Watch Your Cross-Global Managers Telework Research Network © 2011 Telework Research Network – All Rights Reserved
Contact: Kate Lister 760-703-0377 (PT) Tom Harnish 760-473-2574 (PT) Kate@TeleworkResearchNetwork.com © 2011 Telework Research Network – All Rights Reserved

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Telework 101

  • 1. TELEWORK 101 How To Start A Remote Work Program Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 2. Keys to success ‣  Overcome fears and resistance ‣  Address technical and legal issues ‣  Create policies and procedures ‣  In other words, Management 101 Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 3. What is telework? ‣  Employees conduct some or all of their work at an alternative worksite ‣  Also referred to as flexwork, workshifting, telecommuting. Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 4. Already Left The Building •  5.8 million almost every day •  7.5 million at least once a week •  7 million at least once a month Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 5. Where Do They Go? ‣  80% Home ‣  24% Cafe ‣  33% Customer s ‣  25% Airport/Station ‣  29% Car ‣  23% Plane/Train ‣  29% Hotel ‣  11% Park/Beach ‣  25% Telework Ctr ‣  9% Library Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 6. Benefits ! Employer ! Employee! Community ! ‣  Productivity ‣  Gas ‣  Oil ‣  Real estate ‣  Expenses ‣  Greenhouse gases ‣  Turnover ‣  Time ‣  Accidents ‣  Absenteeism ‣  Highway maintenance Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 7. Barriers ‣  Individual Inertia ‣  Generational Differences ‣  Organizational Bandwidth ‣  Management Support ‣  Regulatory Issues Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 8. Individual Inertia ‣  People resist change ‣  Need to see what s in it for them ‣  Sell values not facts Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 9. Generational" Differences ‣  Work Ethic – oh yeah? ‣  Loyalty—a matter of perception? ‣  Respect cuts both ways ‣  Training needs Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 10. Organizational Bandwidth ‣  I m peddling as fast as I can ‣  Next Practices not best practices ‣  Prioritize ‣  Leadership from within not above ‣  Results-based management Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 11. Management Support ‣  Out of site (sic), out of mind? ‣  Training ‣  Paint the building fuchsia ‣  Sell values not facts Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 12. Regulatory Issues, etc. ‣  Employee/contractor issues ‣  Tax laws ‣  ADA ‣  Liability ‣  Insurance ‣  Time and break tracking for non-exempt Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 13. Attributes For Success ‣  General cognitive skills— ‣  Personal traits—character, problem solving, analytical self-reliance, dependability ability ‣  Innovative, able to take risks ‣  Interpersonal and relationship skills ‣  Competitiveness, drive ‣  Ambiguity tolerance, ‣  Cross-cultural competence adaptability ‣  Written and oral language ‣  Ability to work in teams skills Challenges for International Leadership: Lessons from Organizations wiith Global Missions, RAND National Security Research Division, 2003. Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 14. Management Competencies ‣  Cultivating relationships ‣  Focusing On Outcomes ‣  Developing Employees Meeting the Challenges of a Dispersed Workforce, The Conference Board, 2008 Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 15. Employee Competencies ‣  Executing ‣  Employing technological savvy ‣  Collaborating Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 16. Importance and Effectiveness of Management Practices Greatest Potential For Improving Distance managers! Meeting the Challenges of a Dispersed Workforce, The Conference Board, 2008
  • 17. TECHNICAL Issues ‣  Security ‣  Connectivity, especially mobile ‣  Tech Support Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 18. 10 ACTION STEPS ‣  Recruit for character, build fundamentals, develop distance competencies ‣  Emphasize relationships ‣  Facilitate connects, and assess them ‣  Build a communications infrastructure ‣  Secure the support employee need to be successful ‣  Set clear goals and empower distance employees to determine how best to achieve them ‣  Focus managers on creating a work environment that enables employee achievement ‣  Concentrate on on-the-job development ‣  Transcend distance with attitudes ‣  Watch Your Cross-Global Managers Telework Research Network © 2011 Telework Research Network – All Rights Reserved
  • 19. Contact: Kate Lister 760-703-0377 (PT) Tom Harnish 760-473-2574 (PT) Kate@TeleworkResearchNetwork.com © 2011 Telework Research Network – All Rights Reserved