Our how-to guides help you make the most of the Telstra Wholesale customer portal

1. USING THE TELSTRA
WHOLESALE CUSTOMER
PORTAL

2. Contents
1. Online system status
2. Change my notifications & alerts
3. Submitted forms status
4. My reports
5. Manage roles
6. Manage user roles
7. Announcements
8. Shared documents
9. Published documents & reports
Telstra Wholesale

3. Online System Status
1. Outage traffic lights
Online System Status
shows the availability
of an application:
Green – Available
2. Planned and Unplanned
Summary details of all planned and unplanned
outages will be listed.
Summary details of all planned and
unplanned outages will be listed.
To view further details on an outage,
select the ‘View’ link in the table.
To view further details on an outage, select
the View’ link in the table.
Yellow – Partial outage
Red
– Full outage
To view a list of planned
and unplanned
outages, select the
application name.
4. Other applications
To view outage information for another
online application, choose an application
from the dropdown menu followed by the
‘Display’ button.
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Telstra Wholesale
3. Outage details
Remember
 Outage information is updated in the
TWCP on a regular basis.
 You can choose to receive notifications
when an outage is added to the TWCP
by editing your profile.
 You can receive outage information via
an RSS feed. Visit the Announcements
tab on TWCP to subscribe.

4. Change my notifications & alerts
1. Update my profile
To change your notification and alert
preferences, select the ‘Update my profile’ link
under the search tool in the top right hand
corner of the TWCP.
2. Menu
Select the ‘Change my notifications & alerts
option from the left hand menu.
3. Update preferences
You can choose to receive notifications for:
•
Network and system outages
•
Documents
•
Announcements
•
Webforms
You can receive notifications via SMS,
Email or the Portal.
Remember
 You must have a valid email address and/or mobile phone number on your digital
certificate in order to receive notifications.
 You are not automatically enrolled into notifications. When you first enter the TWCP
you will need to go and update your preferences.
 You can edit your notifications and alerts at any time.
 If you do not have access to a particular function, you will not be able to select
notification preferences for that function.
Telstra Wholesale

5. Submitted forms status
1. Contact us
2. Submitted form status
You can reach the
Submitted forms
status page via either
the ‘Contact us’
portlet available on all
landing pages, or via
the link at the bottom
of the right hand
menu.
4. Details and comments
You can view all of a webform’s details by
selecting the ‘View’ link in the table. While
reviewing the details you can also add
further comments and attachments to the
webform history.
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The Submitted forms status page will present
you with a table listing all of the webforms you
have submitted. The table contains high level
information including reference numbers,
status, dates and webform type.
3. Search
You can filter webform results by using the
search functionality. Webforms can be
filtered on reference numbers, form type,
date, status and name of submitter.
Remember
 You can choose to receive notifications when your webform is updated. Go to the
‘Update my profile’ section of TWCP to enable webform notifications.
 You can download a list of your webforms via the Submitted forms status page.
Lists can be downloaded in excel, PDF and CSV format.
 You can search webforms using one or more filters. You can save these searches
using the ‘My reports’ functionality.

6. My reports
1. My reports
You can access the ‘My reports’ page by
selecting the ‘My reports’ link from the list of
links at the bottom of the right hand menu on
the home page.
2. Pre-defined reports
A set of pre-defined reports are available for:
• All New and In progress webforms
• Cancelled and completed webforms
from the past 90 days
• All Planned and unplanned network outages
3. My favourite reports
You can build your own reports for
webforms which will save you from filtering
results each time you need to find specific
information.
Saved reports will display in a table, which
you can download, edit or remove at any
time.
To add a new saved report, select the
‘Create new webform report’ button.
4. Save reports
To create a favourite report:
• Fill out the search criteria as required
• Choose ‘New report’ from the dropdown
• Name your report
• Hit the ‘Save report’ button to keep your
newly created favourite report.
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Remember
 When creating a new favourite
report, the name of the report must
be unique.
 All saved reports (both pre-defined
and favourites) will always be up to
date with the most recent
information.
 You can download your reports in
either excel, PDF or CSV format.

7. Manage roles
1. User management
The ‘Manage roles’ page can be found under
the ‘User management’ tab.
4. Manage functions
Select which functions you would like
associated to that role by selecting the
checkbox next to the function and moving it
across to the ‘Access to functions’ table.
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2. Manage roles
This page displays all the current roles you have
access to reviewing, editing and removing. From
this page you can:
• Create a new role
• Manage users in a current role
• Manage functions for a current role
5. Manage users
Select which users you would like in that role
by searching for a name, selecting the
checkbox next to the persons name and
moving them across to the ‘Users in role’ table.
3. Create a new role
Create a new role by selecting the ‘Create
new role’ button. Enter a unique role name
and a description outlining the purpose of
that role.
Remember
 Only certain users have access to
‘Manage roles’ – specifically Primary
certificate holders and Role
administrators.
 Two default roles have been created
for your use:
 All users - a blanket group where you
can control functions for everyone
 Role administrator – access to create
and edit groups.

8. Manage user roles
1. User management
The ‘Manage roles’ page can be found under
the ‘User management’ tab.
4. Manage roles for user
You can view and edit the roles a user has on
this page. To add or remove a role, check the
box next to the role name in the appropriate
table and move it across to the other table.
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2. Manage user roles
Users will be listed in the table in alphabetical
order by name. This table also includes user
phone numbers, email addresses and ECSID.
To view and edit groups for a user, find the
user’s name and select the ‘Manage roles’ link.
Remember
 Manage user roles is another way
to change users’ access to
functionality. Rather than searching
by group and managing that
groups users, you can search for a
user and manage what
groups they are in.
 Only certain users have access to
‘Manage user roles’ – Primary
certificate holders and Role
administrators.
3. Search
To find a specific user you can use the
search box located above the table.
You can search on a user’s first and/or last
name.

9. Announcements
1. Announcements
Announcements can be
accessed via the
Announcements tab or
by selecting the
‘Announcements list’
link in the
Announcements portlet
on the home page of
the TWCP.
4. Details
By selecting the ‘View’ link next to an
announcement, you can see the details of
that announcement and access a link to the
announcement itself.
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2. List page
The Announcements page gives you access to
all announcements which have been distributed
to you in the past seven years. The list provides
you with dates, deployment numbers, title and
announcement type.
3. Search
You can search for a particular
announcement by using the search
functionality above the Announcement list.
You can search on:
• Key words, deployment number or title
• Past year or date range
• Announcement type and sub type
Remember
 You will have access to any announcement distributed to you in the past seven years.
 Announcements are uploaded to the TWCP weekly.
 You can choose to receive notifications when an announcement is added to the TWCP
by going to ‘Update my profile’.
 You can also receive announcement information via an RSS feed. Visit the
Announcements tab on TWCP to subscribe.

10. Shared documents
1. Documents
The Shared documents function can be found
under the Documents tab.
This functionality is a collaborative tool
allowing you to input on documents with
Telstra Wholesale staff.
4. Check out/in
When a document is distributed to you, it will
have the status of Checked out, Read only, or
Available. If the document is available you
can select ‘Check out’ to edit the document
and then ‘Check in’ to provide it back to
Telstra Wholesale.
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2. Shared documents
The Shared documents page will list all of the
documents you have been distributed, as well
as their action dates and status.
3. Search
You can search for a particular document
by using the search functionality above the
Shared document list. You can search on:
• Key words or title
• Past year or date range
• Document type
Remember
 Stay up to date with the status of new and current documents by subscribing to receive
notifications for Shared documents.
 If the status of a document is ‘Checked out’ this means that a Telstra Wholesale staff
member is editing it and it is locked.
 If the status is ‘Read only’ it means that the document cannot be edited and is for viewing
purposes only.

11. Published documents & reports
1. Documents
The Published documents & reports
functionality can be found under the
Documents tab.
Remember
 Stay up to date with the status of
new and current documents by
choosing to receive notifications
for Shared documents.
Telstra Wholesale
2. Published documents & reports
This page lists all of the documents distributed to you by
Telstra Wholesale. You can view seven years worth of
documents in this section.
3. Search
You can search for a particular document
by using the search functionality above the
Shared document list. You can search on:
• Key words or title
• Category and type
• Past year or date range
• Document type