This document discusses how government agencies are increasingly using mobile devices and applications. It summarizes the results of a survey that found high percentages of people feel mobile devices have or will affect their jobs. It then defines and provides examples of key mobile technology terms and trends, such as geolocation, responsive design, native apps, and wearable technology. Examples of how predictive technology can be used for payments and security are also mentioned. The document concludes by offering advice on implementing mobile strategies and providing contact information for further assistance.
3. 3
Ce n'est pas un téléphone mobile.
This is not a mobile phone. Motorola (1973)
4. 4
Text
Yes No DK
Do you feel like the move to mobile devices
has or will affect your job?
Yes | No | I don’t know
The Power of Mobile – Real-time Survey
7. 7
Examine the public's accessibility to
government services and agencies
through the use of mobile applications
and online services.
Joint charge with:
House Committee on Government Efficiency & Reform
House Committee on Technology
“
Our Legislators Care …
Interim Committee Charges
9. 9
Geolocation
• Identification of a user/device’s geographic location via a
variety of data collection mechanisms
• Uses network routing addresses or internal GPS devices to
determine location
Responsive Sites
• Design method that helps website “read” what
type of device is being used and adapt for that
screen size
• Any changes made to website carry through to
all devices
Native Apps
• Developed separately for various platforms, lives on mobile
device (iPhone, Android, iPad)
• Installed via application store (Google Play, App Store)
Mobile 101
14. 14
A body of tools
capable of
discovering and
analyzing patterns
in data so that past
behavior can be
used to forecast
likely future
behavior.
Predictive Technology
16. 16
Payments
In 2013, people in the U.S. spent ~$30 billion using
mobile phones in retail.
– Infonetics Research
Security
By 2017, consumers will spend $2.9+ billion a year
downloading mobile security software.
– Internet Retailer, eMarketer
Post PC Era
“Post PC Era = more mobile (smaller, thinner, lighter) +
communications + apps + cloud services”
– Steve Jobs
Important Trends
23. 23
We’re here to help! Feel free to contact us:
Pete Eichorn, Director of Technology
Email: peichorn@egov.com
Twitter: @pkeich
Phone: 512.501.5996
Visit Texas.gov/Solutions to learn more!
Contact Us
Notes de l'éditeur
Government Going Mobile – What It Means for You
Mobile. The term is at the forefront of almost every discussion about technology trends, the future of computing, and Digital Government. So what is it, and why should you care? In this educational and interactive session, Pete Eichorn and Andrew Goodrick from Texas.gov will “cut to the chase” and discuss the latest trends in mobility and their potential impact on you and your agency. In this session, we’ll cover the importance of mobile and explore its power. We’ll demystify the latest trends in mobile technology, and get you started on the path to mobile Zen.
Show of hands – has anyone seen this painting before? Magritte was surrealistic painter – this is one his famous paintings.
My version 25 years later…
First objective of presentations for Mobile – why do I care?
Clearly this is what mobile used to be in 1973, but so much has changed since then.
A lot more has changed with technology in 40 years since Motorola invented the mobile phone – used to be for phone calls, now it’s all about data and apps
Tipping Point: U.S. Spend On Mobile Data Outweighed Voice Spend In 2013
http://techcrunch.com/2014/03/13/tipping-point-u-s-spend-on-mobile-data-outweighed-voice-spend-in-2013/
Mobile – why do I care? The Power of mobile is everywhere…think of the things you do on a daily basis that are the stuff of Star Trek not that long ago. Maps, Street view, video phone calls, etc.
Here’s a simple example of the power of mobile: Real-time, interactive, visual survey with a group this large. Think through the logistics of doing this without mobile…
Mobile – why do I care? You care because it’s an expectation of your constituents. Walk through each service, highlight which are mobile-optimized, which are not. Provide insight to why and why it’s important to be mobile ready/fluent
All numbers from Google Analytics
Mobile optimized = responsive design, minimal # pages in flow
Texas.gov = Optimized
DPS license eligibility = optimized
TDCJ eCommDirect = not optimized
DPS CHL = not optimized
DPS DLR / COA = optimized, requires printing
Popularity: Desktop > Mobile > Tablet in all examples
Demographics / Use Case can effect mobile use
Conversion rates typically highest on Desktop, then Tablet, then Mobile
Makes sense: printing, have info needed at home
Mobile – why do I care? You care because the legislators care. Joint charge with 2 committees demonstrates the importance, and the preview of what new legislation / expectations might be coming.
Second objective of presentation is to “cut to the chase” and make things simple
Westminster, Colo., Cuts Manhole Inspection Time by 90 Percent
Govtech.com | 04.13.14
http://www.govtech.com/applications/Westminster-Colo-Cuts-Manhole-Inspection-Time-by-90-Percent.html
The process now takes inspectors on average 30 seconds versus 5 minutes.
BY JESSICA HUGHES
Using mobile technology, public utility workers in Westminster, Colo., can now inspect manholes approximately 90 percent faster than they could just last year…
1. Wearables
Utah.gov train app, quantified self, new form factors (watch)
Augmented Reality
Trends that I think are important to eGovernment / Digital Government
Post PC era – term originates from an internal Apple email in 2010 from Steve job
What does it mean? More mobile (smaller, thinner, lighter) + communications + apps + cloud services
Why it’s important: Access anywhere / anytime – responsive design, apps, accessibility.
Tie back to demographics and adoption slide
Security
Why it’s important – increase in mobile capabilities brings needs in information security: identity, payment, encryption
As you do more mobile services, you will be answering the security question
Payments
Why it’s important – along with Retail, in increasing numbers, people are transacting online with Government
More mobile transactions will meet needs, and possibly save costs
First – why do I care?
Second – Demystify the buzz words and simplify the leading edge tech
Third – bring it back to trends that I think are important to eGovernment / Digital Government
Wearable tech
Software you’re developing might run on wearable tech
“Card” motif – show screen shot of Google Now
Agency efficiencies
Combination of cost efficiencies, plus capabilities
Taxpayers can check refund status with IRS2go app
Inspectors ensure that building, health, environmental, and safety codes are met
Social / Crowdsourcing
not a product anymore – really a built-in feature
Report a dangerous road condition
Donorschoose.org – teachers crowd-fund their school projects
New Form Factors
Why it’s important – more durable devices, waterproof, etc.
Cost-effective devices that you can configure/reconfigure
The path to mobile Zen…this is my basic Mobile Strategy schtick…
Where do I start?
Start with the end in mind
The path to mobile Zen…
Where do I start?
Identify curious advocates (mobile mavens) – chance to teach/share/learn for everyone
The path to mobile Zen…
Where do I start?
Start small – identify a problem to be addressed-innovation lunch brainstorm
The path to mobile Zen…
Where do I start?
Decide on the implementation approach: purchase, build, partner, hack-a-thon, etc. – TWC example
Call to Action
Get started today – Texas.gov can help: texas.gov/solutions, YouTube videos, in-person discussions
Have fun with it – brainstorming, fresh look
Wrap it up…
Recap what I discussed
Why do I care?
Demystify the Buzz words
Path to mobile Zen
Call to action
Get started today – TDG can help texas.gov/solutions
Reach out to me @pkeich twitter, peichorn@egov.com email