This interactive seminar led by Aetna will shed light on important issues such as: • Why emergency preparedness is important from an organisational resiliency perspective: Considerations of the enterprise, employee and family and community • An overview of Aetna’s program focusing on the employee aspect of the formula • High level recommendations and issues to consider for HR professionals • A recent example of Aetna’s Dubai Media One drill and exercise This presentation was used at HR Summit and Expo 2013 www.hrsummitexpo.com

1. Quality health plans & benefits
Healthier living
Financial well-being
Intelligent solutions
Enterprise Resiliency:
Employee Preparedness
Brian Olsen, MBA, CBCP, CEM
Head of Business Continuity
Corporate Security

2. The Aetna Brand: Respected in the World
of Health and Wellness
There are many
companies in
the international
arena offering
many health plans
and promising
many benefits.
But there is only
one Aetna.
• A highly regarded U.S. Fortune 100 and global
Fortune 500 company
• 160 years of expertise and integrity in providing
comprehensive health coverage
• More than 50,000 employees services more
than 40 million members
• Our experience, strength and stability have
been extended globally for more than 35 years
• We currently assist more than 500,000
international members
Aetna Inc.
2

3. Agenda
• Discuss why employee preparedness both at work
and home are essential elements of Resilient
organization
• Share some background on Aetna’s Business
Continuity Program
Aetna Inc.
3

4. Core Areas of Business Continuity Planning
focuses on…
• Protecting our Assets
People
• Planning to ensure our
critical process are
available
• Availability of our
employees is essential
Resiliency
Assets
Process
…To Ensure Enterprise Resiliency
Aetna Inc.
4

5. But to ensure true Resiliency we must
recognize…
Disasters are personal before they are professional…
Consider:
 Pre-event … how much do we focus on our staff’s resiliency –
at work and home
 During an event … how is the disaster affecting our
employees and their families
 Post-event…how do we recognize what our staff’s needs are
Aetna Inc.
5

6. Pre-event planning
 Be Informed - keeping staff informed of our expectations in
the event an emergency occurs
 Be Prepared – conducting drills to ensure they understand
what they need to do – creating their muscle memory
 Awareness – setting certain times of year to provide
awareness of Preparedness at Work and Home
Aetna Inc.
6

7. During an Event
 Provide direction and leadership – employees look for
assurance and leadership in times of Crisis
 Check on their well being – inquire genuinely about how
they are doing – this will also help identify individuals
possible struggling
 Keeping staff informed – important to provide information
when available to ease concerns
Aetna Inc.
7

8. Post-Event
 Adversity – recognizing people respond differently – what I
perceive as a crisis may be just another day in the office to
you
 Understanding – disasters affect people differently both
personally and in their communities
 Establish structure and stability – start slow and establish
early on what the expectations are – provide flexibility in
their work environment
Aetna Inc.
8

9. Organizational Resiliency…
Resiliency cannot be truly effective if the human
factor is not considered and accounted for in
each organizations preparedness program
Aetna Inc.
9

10. So how do we achieve this at Aetna?
 Strong Executive Leadership and Support
 Comprehensive Program
 Prioritization
 Strong Partnerships
Aetna Inc.
10

11. Thank you
Aetna Inc.