1. RESUME
THILAK A SHETTY.
Mobile: +91-9535623492,
Email id: shetty.thilak@gmail.com
A Software Professional 6 plus years of experience in the IT industry. Currently associated
with Perform, Mudipu (Sports Division of Perform Group, UK).
Objective:
To work in an environment that’s challenging, enjoyable and provides as much knowledge
possible, so that I can give my best at work and contribute towards growth of the company.
Work Experience:
1) Perform (Digital Sports data content and Digital Group).
November 2012 – Till Date.
 Working as Sr.Support Engineer in Perform, Soorya Infratech Park, Mudipu.
a) Responsibilities include LIVE monitoring of server (SQL, XML & Web Servers) loads,
client data thresholds and FTP data monitoring.
b) Monitoring LIVE matches to make sure the feeds (data, commentary) are received as
per the scheduled matches.
c) Trouble-shooting of api & webpull authenticated calls via XML.
d) Making sure all the articles are updated correctly in the back-end tool received from
other sources like Omnisports, Perform etc.
e) Documentation of process based on subject understanding.
f) Trouble-shooting data issues and supporting client questions via email and
assistance via telephone for major clients.
g) Providing access to competitions for clients and creating/deleting accounts.
h) Using Adobe Photoshopt to edit, resize player and club images.
2) MPHASIS an HP company
June 2009 – Nov, 2012.
 Worked as an SME (Subject Matter Expert) (Voice, Non-voice, ITO Operations) at
MPHASIS an HP company, Techbay, PL Compound, Morgan’s Gate, 22-5-750, Jeppu
Ferry Road, Mangalore – 575001.
a) Supported two high profile clients (AMEX & Kraft Nabisco), which includes
technical trouble-shooting (VPN, internet issues, application specific issues etc.)
end users computer according to the required operations. Managed work load
during peak hours.
b) Responsibilities include interacting with US/CA clients and troubleshooting
laptops/desktops on a timely basis improving business productivity.
c) Escalating server/network and high impact issues to different groups based on
the issue.

2. d) Updating & training the team with new technology issues and simpler
troubleshooting steps.
e) Assisting and training fresher’s in their new roles as technical support and making
them comfortable initially.
f) Trouble-shooting issues varying with local pc issues viz, VPN, network
(internet/intranet) including WLAN, WWAN, MiFi, MS. Office and i$ell issues
(Client Application).
g) Managing call volumes and offline team.
h) Auditing tickets based on standards and compliance, also updating EKMS
(Knowledge base) on new data/troubleshooting steps.
i) Conducting group refresher trainings and compiling MTD reports.
j) Preparing questions for a monthly process knowledge test for the team.
 Single-handedly delivered a project on C platform for BHEL (Bharath Heavy
Electrical LTD.) which calculates the Bill of Materials.
Trainings/Workshops:
 Underwent a technical training on Microsoft Exchange Server 2010.
 Attended training on development of APPS, for the ANDROID platform/market.
Accolades:
 Consistent performance on the satisfaction department to customers.
 Providing high quality support and good data quality.
 Awarded the star performer and received certificates for overall good productivity.
Academic Records:
 Completed SSLC achieving Ist
class in the year 2001, from S.D.A English Medium
School, HOSUR (T.N).
 Completed PUC in the year 2004 achieving IInd
class from Dr. N.S.A.M P.U College,
MANGALORE (Karnataka).
 Bachelors in Engineering from Visvesvaraya Technological University, BELGAUM,
achieving IInd
class from P.A College of Engineering, MANGALORE (Karnataka) in the
year 2008.
Projects Undertaken during Academia:
1) Project Name: Bill Of Materials for BHEL.
Duration : 1 Month.
Technology : C Programming.
Role : Developing, Testing and deployment.
Responsibilities : Single-handedly delivered a program to calculate the Bill of different
materials for a subsidiary project to ease the process of inputting data using C-Program.
2) Project Name : Student database using Co-sequential Processing.
Platform : Windows XP. Software : C++ as development language.

3. Description : The Student Record consists of a record file with USN key; with class
called STUDENT. Operations included are insertion, deletion, modification, search,
matching and merging and display of student record.
2) Project Name : Firewall with Disaster management.
Modules: JSniffer, Proxy Server, Blocker, Remote Back-up Utility.
Platform: Windows XP. Developing Tools: Java and .NET Services.
Database: Oracle9i R-MAN Utility. Software: MS-Visual Studio.
Description: The main goal of the software is security. The project developed sniffs and
shows the packet contents in hexadecimal format through a NIC, also a proxy server
accepts client requests and uses caching. Also a blocker blocks requests and to specified
clients. A disaster management utility is present.
Technical Skills:
Interested to work in any of the UNIX/LINUX/Windows and also Mac platforms.
Operating
System/Environment
Windows 98/XP/Vista/7, Apple OS X, Linux(System and
Network administration).
Development Language C, C++, Java.
Query Languages MySQL, OracleSQL.
Personal Information:
Name : THILAK ANIL SHETTY.
ADDRESS : H. NO.4-188,
Anushree Nilaya, IRA post & Village,
Bantwal Taluk- 574301.
Karnataka.
Hobbies : Love listening to music, playing guitar, reading about Indian
mythologies, reading books, watching tennis, golf etc., and like reading about latest
technologies.
I hereby declare that the above written particulars are true to the best of my knowledge
and belief.
THILAK SHETTY.