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1. What
Why&
KSIs

2. What?

3. Statistical
benchmarks
which track
our service
performance
in key areas
every quarter.

4. 91% 92%
Percentage of claims that were
paid within 5 working days of
receiving all required
information.
Percentage of individual medical
assessments completed without
3rd party evidence. Average time
taken from start to finish was
2.6 days.

5. 86% 90%
Percentage of offline quotes
issued by or within 3 days of
agreed target date. 63% were
issued by the target date.
Percentage of policy schedules
that were issued within 5 days
of the policy start date.
Not a bad start...

6. Why?

7. said adviser
productivity
We’ve always
is important
to us.

8. “Our processes will
save advisers time.”
John Richie 2010.

9. data to prove it.
Now, cold, hard

10. clients too...
But it’s good for

11. Open&

12. to on-time delivery.
A real commitment

13. clients.
Greater
productivity
means
happier

14. insurers who are
careless with you
So are you still using
and your clients time?