1. Nao Guy
Information Services & Projects Manager
Youthline Charitable Trust

2. About Youthline
Youthline’s vision is to create communities
that relate to the needs of young people,
respond to them and support them to
achieve their potential.

3. In the beginning..

4. Youthline Today
Six Key Service Areas:
Counselling services
Early intervention
Youth work services
Youthline has Leadership and Workforce Development
over 60 full time Research and Policy development
staff and 400 Social Enterprise activities
volunteers across
the country
Our work is guided by the Youth Development
Strategy Aotearoa, best practice research and
nearly 40 years experience.

5. What makes Youthline unique?
Forty years experience working in the community sector and
alongside government
Youth development and volunteer involvement at all levels
Model of partnership and community development
Technology early adaptors - helpline, TXT counselling service,
online tools
Wrap around and youth centered approach to service delivery

6. Costs vs Contacts
250000
200000
150000
Technology Costs
Contacts
100000 Managed Contacts
50000
0
1970 1980 1990 1995 2000 2010

7. About me...
Responsible for all online applications – websites, online
tools for staff
Phone system – complex routing, caller
management, reporting
Youth info & promotions – advisory group, youth
opinions, resources
Statistics – understanding the datasets captured
Communications – press releases, e-newsletters, social media
Digital Strategy – where to from here?

8. Partners for CHI?