1. THOMAS SPAULDING
2512 South Clinton Street • Oak Grove, Missouri 64075
864-266-9807 • ThomasSpaulding@Comcast.net
REGIONAL MANAGER • GENERAL MANAGER
Dedicated, dynamic professional with more than 15 years of retail experience. Visionary leader,
adept at creating motivated, high-performance teams and aligning employee efforts with corporate
objectives. Committed to providing exemplary customer service.
• Consistent record of growing sales, increasing market share, and improving profitability.
• Proven skill at developing and executing innovative strategies for retail success.
• Well-earned reputation for integrity, loyalty, and ability to transform underperforming stores.
Store Operations • Strategic Planning
Retail Sales • Loss Prevention • Cost Control • P&L Management
Recruiting • Team Leadership • Employee Development • Human Resources Management
PROFESSIONAL EXPERIENCE
LENSCRAFTERS • 1991 – 2008
$6B subsidiary of Luxottica Group with more than 950 retail locations in North America.
Regional Director of Operations (Kansas City, Missouri • 2006 – 2008)
Conceived and executed strategic plans for business development in alignment with company
vision, mission, and core values. Served as liaison between corporate headquarters and stores,
reporting to Vice President. Oversaw operations for 20 retail locations in 4 states generating $30M in
sales and $8M in profits annually. Maintained partnerships with network of doctors contributing
additional $20M in annual sales and $5M in profits. Designed and implemented cost control and loss
prevention tactics. Ensured that all sales floors were effectively merchandised. Sustained
outstanding levels of customer service and sales through cross-functional management of all
consultants, coordinators, trainers, and supervisors. Hired, trained, mentored, and directed 20
general managers, 85 department managers, and 250 hourly associates.
• Transformed region from last in company in bottom line sales for 3 consecutive years to #1
Region in January 2008, and maintained position in Top 10 throughout the first quarter of 2008.
• Grew annual sales from $27M to $30M and profits from $7M to $8M in less than 18 months.
• Increased profits from 17% to 27% by boosting productivity while reducing staffing costs.
• Improved regional performance by hiring, recruiting, and developing new managers for 80 out of
85 positions in less than 2 years.
• Augmented number and quality of internal promotions by creating and implementing responsive
training and mentoring program.
• Contributed to establishment of successful new sales and product development process by
serving as test market.
Resume

2. THOMAS SPAULDING • Page 2 • ThomasSpaulding@Comcast.net
Regional Quality Coordinator (Greenville, South Carolina • 2000 – 2006)
Directed operations for 20 optical laboratories located in retail locations across 3 states generating
$32M in sales and $6M in profits annually. Collaborated with general managers and lab managers
to ensure maintenance of company standards for quality, efficiency, and customer service.
Facilitated communication between corporate executives, field leadership, and store personnel.
Confirmed lab compliance with all federal, state, and local health and safety requirements.
• Maintained consistent levels of excellence after assuming leadership of company’s #1 region for
on-time delivery of high quality eyewear.
• Sustained position in company’s Top 5 regions for 6 consecutive years.
• Nominated President’s Award for #1 region in company.
• Passed every OSHA inspection for 6 consecutive years.
• Designed and executed lab compensation bonus structure adopted throughout corporation.
• Achieved companywide recognition for creative problem-solving and implemented innovations
that became best practices throughout the corporation.
General Manager (The Carolina’s • 1997 – 2000)
Oversaw all aspects of store operations for retail location generating about $2M in sales and $750K
in profits annually. Developed and executed strategy for increasing sales and profitability in
alignment with corporate policies, goals, and mission. Managed all cost control measures, including
spending budgets, loss prevention, and payroll. Maintained partnerships with 2 doctors and 8
technicians, managed leases, and ensured quality of laboratory operations. Provided training,
mentoring, and employee development to management personnel and frontline associates. Led
team of 5 assistant managers and 20 hourly employees.
• Improved operations at 6 underperforming locations, achieving recognition as leader able to fix
failing stores.
• Received awards for customer service and store volunteerism.
EDUCATION / PROFESSIONAL CERTIFICATION
Certified Optician
State of South Carolina
Coursework in Management and Psychology
Bob Jones University, Greenville, South Carolina
AFFILIATION
Consumer Goods and Services Council
Gerson Lehrman Group
Coleman Research Group
COMPUTER SKILLS
Microsoft Office Suite
Resume