Presented by Niku Yliluoma at the conference "Sociala medier internt i organisationen" in Stockholm 26 January, 2011. http://www.abilitypartner.se/Sociala-medier-internt-i-organisationen.aspx

1. Social Media Services in Tieto Stockholm – January 26, 2011 Niku Yliluoma Director, Digital Channels Tieto ICT niku.yliluoma@tieto.com

2. Outline Digital Channel Development Vision and Big Picture Social Media Services – How and what do we use? Tieto Intra – Examples Next Steps: Personalization and profiled desktops, mobile intra… 2

3. Digital Channel Development Vision (2007) In 2012, Tieto is a prime example of how a companyuses digital tools in the best possible way, to servecustomers, employees, partners andother interest groups. 3

4. Tieto’s Digital Channels 4 External Customers / Partners Public presence Company Marketing Careers The shared collaboration and service channel Situation-based concept (Future Office) Profiling and personalization Change management, end-user support Information Management Infrastructure and Integrations Identity and Access Management Making daily work and communication easy, efficient and fun Sharing and Collaboration My Content € Support My Contacts My Colleagues Shop My Services My Services Internal Profiled Desktops – News My Work Knowledge Sharing Inside Tieto Employment & Career Support

5. The World According to GartnerAN OVERSIMPLIFIED INTERPRETATION, September 2010 5

6. Social Media Services How and what do we use?

7. Internal social media in Tietois used for… Listening Innovating and testing ideas, piloting solutions Talking ”How is the project...” blogs ”Our meeting minutes...” wikis ”What’s up” blogs ”Our competence area” user communities Supporting Sharing tips among colleagues”Hunting for references” ”How to ..?” ”Anyone from location x ..?” 7

8. 5 reasons for using social media services Money Sharing things boosts knowledge worker productivity ”I closed a deal thanks to info and contacts found in the internal community” Employee satisfaction – having fun at work Sense of belonging and socializing in a big organization ”Now I know who those guys are and what they do” Ease of routines Sharing material in the easiest way available ”My colleaque completes a wiki page that I started” Learning from others Experts network and follow each other ”I can blog/read about new deals and solutions” Fame ”Look what I/we did!” 8

9. InternalCloud External Internal social networking services [see next slide] Virtual work etc. 9

10. 2004 2005 2006 2007 2008 2009 2010 2011 Social Networking in TietoTHE EVOLUTION Discussion boards Thanks Various wiki platforms SharePoint User Communities Share Follow Tieto Links Like Comment 10

11. Tieto Intra Examples

12. Who is this guy? – The Profile Page 12

13. Knowledge Sharing – Transparent, Empowering 13

14. Open Networking in User Communities 14

15. Talking with 17 000 People Online 15

16. Worksites for Projects and Teams 16

17. Online Meetings – Global Work in Reality 17

18. Help Available 24/7, Easy and Fast 18

19. Next Steps Personalization Role-based views Mobile Intra

20. News My Work Knowledge Sharing Inside Tieto Employment & Career Support Home Personalization My Site Tieto says: Remember to take part in the yearly VOICE survey. Services Content Profile Projects My Data Feeds My Menu

21. News My Work Knowledge Sharing Inside Tieto Employment & Career Support Home Role-based Views My Site Tieto says: Remember to take part in the yearly VOICE survey. Services Content Profile Projects My Data Feeds My Menu

22. Mobile Intra 22 Feeds Search Important information if you use OMT for purchasing... 15 mins ago 3 Likes 0 Comments Data Quality – New competence within Busin... 2 hours ago 2 Likes 11 Comments New Head of Sales in Tieto Russia 5 hours ago 53 Likes 20 Comments New Head of Outsourcing at Tieto Financial Services January 10 1 Likes 8 Comments January 10 35 Likes 17 Comments Eureka! Ten new cases have reached recommended... Everyday Banking – January 7 Feeds Services More Projects Content Feeds

23. More information Niku Yliluoma Director, Digital Channels Tieto ICT niku.yliluoma@tieto.com +358207279189