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Our Expertise, Your Business:
              ATGWORK Industry Solutions




Support Training Consulting Outsourcing
                            www.atgwork.com
ATGWORK is a global services
organization that is the leading
provider of Consulting, Outsourcing,
Training, Staffing and Software
Reseller for Oracle Database,
Applications, Business Intelligence
and Middleware Products.




ATGWORK Training                             ATGWORK Consulting
& Reseller of Oracle Software
                                             Drawing on industry best practices and specialized software expertise, ATGWORK
                                             consultants help you assess your current infrastructure, create your enterprise computing
Oracle Database
                                             strategy, and deploy new technology. ATGWORK Consulting helps you face today’s most
Oracle Business Intelligence
                                             complex technology challenges and increase return on your Oracle investment.
Oracle Middleware
Oracle Fusion                                Whether you’re starting a new implementation, increasing your system security, or
Oracle E-Business Suite                      upgrading to the latest Oracle products, ATGWORK consultants support your technology
PeopleSoft Enterprise Applications           goals with experience, excellence, and full accountability. Close relationships with Oracle
JD Edwards EnterpriseOne                     product development, Oracle Support, Oracle Training, and related technologies
JD Edwards World                             enable ATGWORK Consulting to create a plan that’s right for your company. Working with
Oracle Communications (Portal)               you to understand and meet your goals, ATGWORK Consulting can help you track the
Oracle Communications (Netsure)              progress of your IT projects and meet your business objectives.
Oracle Communications (MetaSolv)
Demantra                                     ATGWORK Consulting Solutions
Oracle Activity Based Management
                                             ATGWORK Consulting brings a high degree of specialization to the implementation of Oracle
Siebel Applications
                                             technologies and applications and offers the following services for Oracle products:
Oracle Retail (Retek)
Oracle Customer Self-Service                 Applications: ATGWORK Business Flow Accelerators
Hyperion
                                             ATGWORK Consulting streamlines critical business processes with business applications
Crystal Ball
                                             and ATGWORK’s Business Flow Accelerators—an implementation approach that leverages
Primavera
                                             prede?ned business ?ow templates to signi?cantly reduce the time and cost associated
Telephony@Work
                                             with applications implementations. You can take advantage of the ATGWORK Business
Oracle Transportation (Global Logistics)
                                             Flow Accelerator approach across all the Business Applications, including Financials,
Oracle Financial Services Applications
                                             Human Resources, Projects, Sales, Marketing, Service, Supply Chain and Manufacturing.
Oracle Financial Analyzer
Oracle Sales Analyzer
                                             Technology: ATGWORK Information Architecture Services
Oracle Utilities (SPL WorldGroup)
Oracle Utilities (Lodestar)                  ATGWORK Information Architecture (AIA) Services address increasingly complex
Oracle MarketPrice (Revenue Technologies)    information-management needs with a well-de?ned technology vision, architecture,
Oracle Health Sciences                       and implementation plan. With AIA Services, you can integrate data across
Agile Product Lifecycle                      every level of your organization and reduce the duration and cost of technology
Agile for Process (Prodika)                  implementations. AIA Services focus on the following technology areas:
Oracle Enterprise Visualization (Cimmetry)
Oracle Taxation Application
Governance, Risk, and Compliance (GRC)            MIDDLEWARE                                         DATABASE
LogicalApps                                       •   J2EE Application Server                        •   Real Application Clusters
Oracle’s AdminServer                              •   Service-Oriented Architecture                  •   Advanced Security
Oracle’s Interlace Systems                        •   Business Process Mgmt                          •   Embeddable
Oracle’s Global Knowledge
Oracle’s Skywire
                                                  •   Business Intelligence                          •   Secure Enterprise Search
Autovue                                           •   Content Management                             •   Data Warehousing
Application Integration Architecture (AIA)        •   Identity Management                            •   Server Virtualization
TimesTen                                          •   Collaboration Suite                            •   Enterprise Management
Sunopsis                                          •   Enterprise Portal                              •   Partitioning
Oracle WebLogic
                                                  •   Business Integration                           •   OLAP
                                                  •   Data Hubs                                      •   Data Mining
                                                  •   Developer Tools                                •   Spatial Data
                                                  •   Web Services Management                        •   Secure Backup
PEACE OF MIND

                                                       ATGWORK Outsourcing

Save IT costs                                    Do you:
Achieve better Support
service
Mitigate risk


More efficient IT staff
• Focus on your core business instead
 of routine administration
• 24x7 coverage without 24x7 IT staff
• Immediate and consistent IT staff
                                                 Then ATGWORK Applications Outsourcing (AAO) and ATGWORK Technology Outsourcing (ATO)
Increased efficiencies                            is the answer.

• Increased productivity                         ATGWORK Applications Outsourcing is a complete applications management and
• Improved business processes                    maintenance service offering. You can outsource your applications management to ATGWORK,
• Lower IT administration and                    so you can focus on your core business and achieve business efficiencies. By using ATGWORK
 maintenance costs                               Applications Outsourcing you can save 50% on IT management costs and product
• Reduced support                                support time, increase productivity 35% and mitigate business risk.
   resolution time
                                                 ATGWORK Technology Outsourcing offers administration, management and maintenance
• Risk Mitigation: Access secure,
 reliable online services with
                                                 services for the Unbreakable Oracle Database and Oracle Middleware Server. By having
 global availability                             ATGWORK manage your software, you can cut IT administration costs by up to 46%, resolve
                                                 support issues up to 50% faster, avoid up to 60% of outages through proactive service
• Reduced outages
                                                 and focus your IT professionals on priorities such as security and development instead
• Faster deployments
                                                 of routine administration.

Faster, better and                               Both can be delivered in two ways, offering you maximum flexibility. You can choose to
cheaper service                                  have your software hosted on servers in one of ATGWORK’s world-class secure data centers;
                                                 or you can leverage your existing hardware investment by having ATGWORK remotely manage
                                                 your software residing either at your premises or at a third-party data center.

                                                 ATGWORK applications experts can manage your Oracle software anywhere, and provide
                                                 the flexibility to meet your businesses’ needs.
PEACE OF MIND
                                                                                        Business Process Outsourcing (BPO)
                                                                                        reduced cost, reduced risk, and
                                                                                        greater business fexibility.



                                                            Traditional IT management is:
                           Database
                                                                Expensive
                • Grid, High Availability
                                                                • Management and maintenance is more expensive than license and procurement
                • Real Application Clusters
                • Partitioning                                  Difficult to service
                • OLAP & Data Mining                            • Vendor support has limited visibility of your environment
                • Data Warehousing & ETL
                                                                • Problems have to be replicated before they can be resolved
                • Security
                                                                • Higher downtime – frustration is often the result
                • Spatial
                • Oracle Lite                                   • Telephone tag occurs as a solution to the problem is sought

                • Times Ten                                     Inefficient/poor use of scarce resources

                                                                • Workload isn’t predictable day to day

                                                                • Routine administration prevents work on strategic tasks
                      Middleware
                                                            Traditional software delivery treats software as a separate entity from Support services.
                • Application Server                        The Outsourcing model blends software and services into one continuum - a “Continuous
                • SOA / Integration                         Connection” between you and Support. This is faster, better and cheaper than traditional
                • Business Intelligence                     software management.

                • Content Management                            Faster
                • Identity Management
                                                                • Outsourcing reduces Technical Assistance Request resolution times through online support
                • Data Hubs
                                                                • It optimises issue resolution, as well as the delivery of normal Oracle maintenance, through
                • Collaboration Services
                                                                 standard tools and connectivity
                • Java Development Tools
                • Enterprise Performance                        Better
                  Management
                                                                • ATGWORK Outsourcing delivers best practices – defined services through virtual
                                                                 centers of expertise

                      Applications                              • It leverages the size and scope of the ATGWORK global delivery organization to provide you
                                                                 with 24x7 DBA service coverage
                • E-Business Suite
                                                                Cheaper
                • PeopleSoft Enterprise
                • Siebel                                        • Outsourcing reduces ongoing maintenance expenditures through movement towards
                • JD Edwards                                     certified configurations
                • Oracle Retail                                 • It leverages industrial scale Oracle proactive and reactive patching competencies for
                • i-Flex                                         optimal efficiency
                • Communications Billing
                • Utilities                                 Focus on your core business: let the ATGWORK Oracle experts maintain your systems.
                • ProfitLogic
                • G-Log
                                                         Support Maintenance Services


         To find out how you can put the power of ATGWORK

         Support, Training, Consulting and Outsourcing to

         work for your business, visit www.atgwork.com

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ATGWORK Brochure

  • 1. Our Expertise, Your Business: ATGWORK Industry Solutions Support Training Consulting Outsourcing www.atgwork.com
  • 2. ATGWORK is a global services organization that is the leading provider of Consulting, Outsourcing, Training, Staffing and Software Reseller for Oracle Database, Applications, Business Intelligence and Middleware Products. ATGWORK Training ATGWORK Consulting & Reseller of Oracle Software Drawing on industry best practices and specialized software expertise, ATGWORK consultants help you assess your current infrastructure, create your enterprise computing Oracle Database strategy, and deploy new technology. ATGWORK Consulting helps you face today’s most Oracle Business Intelligence complex technology challenges and increase return on your Oracle investment. Oracle Middleware Oracle Fusion Whether you’re starting a new implementation, increasing your system security, or Oracle E-Business Suite upgrading to the latest Oracle products, ATGWORK consultants support your technology PeopleSoft Enterprise Applications goals with experience, excellence, and full accountability. Close relationships with Oracle JD Edwards EnterpriseOne product development, Oracle Support, Oracle Training, and related technologies JD Edwards World enable ATGWORK Consulting to create a plan that’s right for your company. Working with Oracle Communications (Portal) you to understand and meet your goals, ATGWORK Consulting can help you track the Oracle Communications (Netsure) progress of your IT projects and meet your business objectives. Oracle Communications (MetaSolv) Demantra ATGWORK Consulting Solutions Oracle Activity Based Management ATGWORK Consulting brings a high degree of specialization to the implementation of Oracle Siebel Applications technologies and applications and offers the following services for Oracle products: Oracle Retail (Retek) Oracle Customer Self-Service Applications: ATGWORK Business Flow Accelerators Hyperion ATGWORK Consulting streamlines critical business processes with business applications Crystal Ball and ATGWORK’s Business Flow Accelerators—an implementation approach that leverages Primavera prede?ned business ?ow templates to signi?cantly reduce the time and cost associated Telephony@Work with applications implementations. You can take advantage of the ATGWORK Business Oracle Transportation (Global Logistics) Flow Accelerator approach across all the Business Applications, including Financials, Oracle Financial Services Applications Human Resources, Projects, Sales, Marketing, Service, Supply Chain and Manufacturing. Oracle Financial Analyzer Oracle Sales Analyzer Technology: ATGWORK Information Architecture Services Oracle Utilities (SPL WorldGroup) Oracle Utilities (Lodestar) ATGWORK Information Architecture (AIA) Services address increasingly complex Oracle MarketPrice (Revenue Technologies) information-management needs with a well-de?ned technology vision, architecture, Oracle Health Sciences and implementation plan. With AIA Services, you can integrate data across Agile Product Lifecycle every level of your organization and reduce the duration and cost of technology Agile for Process (Prodika) implementations. AIA Services focus on the following technology areas: Oracle Enterprise Visualization (Cimmetry) Oracle Taxation Application Governance, Risk, and Compliance (GRC) MIDDLEWARE DATABASE LogicalApps • J2EE Application Server • Real Application Clusters Oracle’s AdminServer • Service-Oriented Architecture • Advanced Security Oracle’s Interlace Systems • Business Process Mgmt • Embeddable Oracle’s Global Knowledge Oracle’s Skywire • Business Intelligence • Secure Enterprise Search Autovue • Content Management • Data Warehousing Application Integration Architecture (AIA) • Identity Management • Server Virtualization TimesTen • Collaboration Suite • Enterprise Management Sunopsis • Enterprise Portal • Partitioning Oracle WebLogic • Business Integration • OLAP • Data Hubs • Data Mining • Developer Tools • Spatial Data • Web Services Management • Secure Backup
  • 3. PEACE OF MIND ATGWORK Outsourcing Save IT costs Do you: Achieve better Support service Mitigate risk More efficient IT staff • Focus on your core business instead of routine administration • 24x7 coverage without 24x7 IT staff • Immediate and consistent IT staff Then ATGWORK Applications Outsourcing (AAO) and ATGWORK Technology Outsourcing (ATO) Increased efficiencies is the answer. • Increased productivity ATGWORK Applications Outsourcing is a complete applications management and • Improved business processes maintenance service offering. You can outsource your applications management to ATGWORK, • Lower IT administration and so you can focus on your core business and achieve business efficiencies. By using ATGWORK maintenance costs Applications Outsourcing you can save 50% on IT management costs and product • Reduced support support time, increase productivity 35% and mitigate business risk. resolution time ATGWORK Technology Outsourcing offers administration, management and maintenance • Risk Mitigation: Access secure, reliable online services with services for the Unbreakable Oracle Database and Oracle Middleware Server. By having global availability ATGWORK manage your software, you can cut IT administration costs by up to 46%, resolve support issues up to 50% faster, avoid up to 60% of outages through proactive service • Reduced outages and focus your IT professionals on priorities such as security and development instead • Faster deployments of routine administration. Faster, better and Both can be delivered in two ways, offering you maximum flexibility. You can choose to cheaper service have your software hosted on servers in one of ATGWORK’s world-class secure data centers; or you can leverage your existing hardware investment by having ATGWORK remotely manage your software residing either at your premises or at a third-party data center. ATGWORK applications experts can manage your Oracle software anywhere, and provide the flexibility to meet your businesses’ needs.
  • 4. PEACE OF MIND Business Process Outsourcing (BPO) reduced cost, reduced risk, and greater business fexibility. Traditional IT management is: Database Expensive • Grid, High Availability • Management and maintenance is more expensive than license and procurement • Real Application Clusters • Partitioning Difficult to service • OLAP & Data Mining • Vendor support has limited visibility of your environment • Data Warehousing & ETL • Problems have to be replicated before they can be resolved • Security • Higher downtime – frustration is often the result • Spatial • Oracle Lite • Telephone tag occurs as a solution to the problem is sought • Times Ten Inefficient/poor use of scarce resources • Workload isn’t predictable day to day • Routine administration prevents work on strategic tasks Middleware Traditional software delivery treats software as a separate entity from Support services. • Application Server The Outsourcing model blends software and services into one continuum - a “Continuous • SOA / Integration Connection” between you and Support. This is faster, better and cheaper than traditional • Business Intelligence software management. • Content Management Faster • Identity Management • Outsourcing reduces Technical Assistance Request resolution times through online support • Data Hubs • It optimises issue resolution, as well as the delivery of normal Oracle maintenance, through • Collaboration Services standard tools and connectivity • Java Development Tools • Enterprise Performance Better Management • ATGWORK Outsourcing delivers best practices – defined services through virtual centers of expertise Applications • It leverages the size and scope of the ATGWORK global delivery organization to provide you with 24x7 DBA service coverage • E-Business Suite Cheaper • PeopleSoft Enterprise • Siebel • Outsourcing reduces ongoing maintenance expenditures through movement towards • JD Edwards certified configurations • Oracle Retail • It leverages industrial scale Oracle proactive and reactive patching competencies for • i-Flex optimal efficiency • Communications Billing • Utilities Focus on your core business: let the ATGWORK Oracle experts maintain your systems. • ProfitLogic • G-Log Support Maintenance Services To find out how you can put the power of ATGWORK Support, Training, Consulting and Outsourcing to work for your business, visit www.atgwork.com