Half day open training event covering happiness at work and job satisfaction held in Toronto.

1. Happy and satisfied at work-are you
kidding?
by Toronto Training and HR
June 2013

2. CONTENTS
3-4 Introduction to Toronto Training and HR Inc.
5-6 Definitions
7-8 Factors of job satisfaction
9-10 Dimensions to job satisfaction
11-12 Theories of job satisfaction
13-14 Organizational culture
15-16 Compensation
17-18 Trust
19-20 Attitudes
21-22 Values and ethics
23-24 Organizational commitment
25-26 Job descriptive index
27-28 Psychological keys to job satisfaction
29-30 Foundations of success
31-33 A great work environment
34-35 Components of happiness at work
36-37 Happiest job in the US
38-39 Keeping top performers happy
40-41 Making people happy at work
42-44 Happiness; so what?
45-46 Job satisfaction trends 2002-2012
47-49 What can be done?
Page 2

3. Page 3
Introduction

4. Page 4
Introduction to Toronto Training
and HR
Toronto Training and HR is a specialist training and
human resources consultancy headed by Timothy Holden
10 years in banking
10 years in training and human resources
Freelance practitioner since 2006
The core services provided by Toronto Training and HR
are:
Training event design
Training event delivery
Reducing costs, saving time plus improving
employee engagement and morale
Services for job seekers

5. Page 5
Definitions

6. Definitions
• Job satisfaction
• Internal and external control
• Happiness at work
Page 6

7. Page 7
Factors of job satisfaction

8. Factors of job satisfaction
• Personal factors
• Factors inherent in the job
• Factors controlled by
management
Page 8

9. Page 9
Dimensions to job
satisfaction

10. Dimensions to job satisfaction
• Emotional response to a job
situation
• Often determined by how well
outcomes meet or exceed
expectations
• Represents several related
attitudes
Page 10

11. Page 11
Theories of job
satisfaction

12. Theories of job satisfaction
• Range of affect/facet model
• Herzberg’s motivator-hygiene
theory
• Discrepancy model
• Job satisfaction as a steady
state
• Dispositional model
• Reinforcement theory
• Expectancy theory
• Equity theory and fairness
Page 12

13. Page 13
Organizational culture

14. Organizational culture
• Forms
• Types
• Factors
• National differences
Page 14

15. Page 15
Compensation

16. Compensation
• Cash compensation
• Fringe compensation
Page 16

17. Page 17
Trust

18. Trust
• Credibility
• Respect
• Fairness
• Pride
• Camaraderie
Page 18

19. Page 19
Attitudes

20. Attitudes
• Positive affectivity
• Negative affectivity
• Nature of attitudes
• Effects of attitudes
• Surveys
Page 20

21. Page 21
Values and ethics

22. Values and ethics
• Personal values
• Organizational values
• Leisure ethic scale
• Money ethic scale
Page 22

23. Page 23
Organizational
commitment

24. Organizational commitment
• Definition
COMPONENTS
• Affective
• Normative
• Continuance
Page 24

25. Page 25
Job descriptive index

26. Job descriptive index
FACETS
• Work itself
• Supervision
• Co-workers
• Pay
• Promotion
Page 26

27. Page 27
Psychological keys to job
satisfaction

28. Psychological keys to job
satisfaction
• Eliminate the little things
• Perception of fair pay
• Achievement
• Feedback
• Complexity and variety
• Control
• Organizational support
• Work-home overflow
• Honeymoons and hangovers
• You can’t please everyone…
Page 28

29. Page 29
Foundations of success

30. Foundations of success
• Standardize
• Technology
• Reward
• Recognition and achievement
• Feedback
• Recruitment
• Control
• Organizational support
• Stress reduction
• Sometimes you can please
everyone…
Page 30

31. Page 31
A great work environment

32. A great work environment 1 of 2
• Definition of a great place to
work
• Measuring relationships
• Pride
• Feedback
• Appreciate
• Reward
• Involve everyone
• Expectations
• Hold managers accountable
Page 32

33. A great work environment 2 of 2
• Consistency
• Control
• “What I want is…”
• Attrition
Page 33

34. Page 34
Components of happiness
at work

35. Components of happiness at work
• Contribution
• Conviction
• Culture
• Commitment
• Confidence
Page 35

36. Page 36
Happiest jobs in the US

37. Happiest jobs in the US
• Software QA Engineer
• Executive Chef
• Property Manager
• Teller
• Warehouse Manager
• Administrative Assistant
• Customer Service
Representative
• Accountant
• Systems Engineer
• Construction Manager
Page 37

38. Page 38
Keeping top performers
happy

39. Keeping top performers happy
• Inconsistent or frequently
changing priorities
• Condoning mediocrity
• The round peg/square hole
syndrome
• Underutilization
• Playing favourites
Page 39

40. Page 40
Making people happy at
work

41. Making people happy at work
• Results
• Relationships
Page 41

42. Page 42
Happiness; so what?

43. Happiness; so what? 1 of 2
• Performance
• Reviews
• Goals
• Productivity
• Effectiveness
• Efficiency
• Creativity
• Sale
• Business deals
• Organizational citizenship
behaviours
Page 43

44. Happiness; so what? 2 of 2
• Social support
• Motivation
• Health
• Energy
• Engagement
• Commitment
• Respect
• Self belief/confidence
Page 44

45. Page 45
Job satisfaction trends
2002-2012

46. Job satisfaction trends 2002-2012
• Opportunities to use skills and
abilities
• Job security
• Compensation/pay
• Communication between
employees and senior
management
• Relationship with immediate
supervisor
• Other aspects
Page 46

47. Page 47
What can be done?

48. What can be done? 1 of 2
• Employees feel disposable-act
now before the resignation
conversation
• Focus on developing and
rewarding skills and
achievements rather than
people-teach and reward
managers to coach rather than
rule
Page 48

49. What can be done? 2 of 2
• Making it work-build a culture
that embraces diversity and
flexibility
• The network effect-happy,
fulfilled employees are your
best recruitment tools
Page 49

50. Page 50
Conclusion and questions

51. Page 51
Conclusion and questions
Summary
Videos
Questions