Modernes Intranet - mehr als mobile und social, Intranet Transformation bei Swisscom, SharePoint@Enterprise Konferenz 2015, Zürich, Thomas Maeder, Swisscom AG

1. SharePoint@Enterprise 2015
Modernes Intranet - mehr als mobile und social
Intranet Transformation bei Swisscom
Thomas Maeder, Swisscom
Martin Siegenthaler, Swisscom
Bojan Konic, 1stQuad Solutions
SharePoint@Enterprise 2015, Zürich
10.06.2015, 13:10 - 13:40

2. 2
Hello ;-)
Thomas Maeder
Swisscom AG
Thomas.Maeder@swisscom.com
Martin Siegenthaler
Swisscom AG
martin.siegenthaler@swisscom.com
Bojan Konic
1stQuad Solutions AG
bkonic@1stquad.com
feel free to get in touch with us on

3. 3
Intranet Transformation
@Swisscom
Past, Present & Future

4. Workplace Transformation
4

5. Digital User Experience Transformation
5
”Complexity is your enemy.
Any fool can make something complicated.
It is hard to make something simple.” (Richard Branson)
”Complexity is your enemy.
Any fool can make something complicated.
It is hard to make something simple.” (Richard Branson)

6. Intranet Transformation @Swisscom
6
Altes Intranet mit
Bilderrrahmen

7. 7
Intranet aka Digital Workplace
Vision?
Purpose?
Scope?

8. How to define Vision, Purpose & Scope
for your Intranet aka Digital Workplace?
dd/mm/yyyy
8

9. What’s the Digital Experience @your company feel like?
9
loose collection of
applications/services
what’s the digital experience for your employees?
on premise
hybrid
cloud
on premise
hybrid
cloud
what’s the digital experience for your customers/partners?
on premise
hybrid
cloud
collection of (partly) integrated
applications/services
collection of (partly) integrated
applications/services
with a (partly) unified experience
application/services
#employees/users
frequency of use
weekly daily hourly
fewmanyall
#employees/users
frequency of use
#employees/users
frequency of use

10. 10
What’s the current
Intranet aka Digital Workplace
Vision Purpose Scope
@Swisscom ?

11. 11
integrated user experience
company
organization & culture
Swisscom Digital Workplace
Experience
Vision Purpose Scope
“Swisscom Digital Workplace Experience”“Swisscom Digital Workplace Experience”
Internal
Communications
EmployeeServices
ReferenceInformation
ManagedContent
any device & any where
share
followfollow
discuss
work
collaborate
connect
create
……
Collaboration
findfind
technologytechnology
like
learnlearn
Rich Profile & Social LayerRich Profile & Social Layer
Information ManagementInformation Management
Find, Ask & DiscoverFind, Ask & Discover

12. 12
20122009
Intranet 1.0
Intranet SCS
Intranet SCS-CBU
Intranet Fixnet
Intranet Mobile
Intranet Solutions
Intranet GHQ / PAR
Intranet ITS
Intranet 2.0
2015
Digital Workplace
User Experience
1.0
2014
Intranet 3.0
Intranet > Digital Workplace Experience
Transformation Journey @Swisscom
Intranet consolidation
1 platform (SP2007)
1 user experience
1 governance
…
new ux
social features
mobile web access
upgrade SP2010
…
self service
collaboration
improved social
features
social Q & A
video/corporate TV
upgrade SP2013
…
new ux
new governance
agile dev/scrum
integration/APIs
relevance/context
…

13. 13
Intranet > Digital Workplace Transformation Journey @Swisscom
What are our lessons learned
& good practices?

14. 14
Internal Communications / News
lessons learned
& good practices
• one news
center (with
constant flow of
engaging,
personalized
stories)

15. 15
Internal Communications / News
lessons learned
& good practices
• create dialog

16. 16
Internal Communications / News
lessons learned
& good practices
• use email
alerts/digests

17. 17
Internal Communications / News
lessons learned
& good practices
• provide
statistics

18. 18
Internal Communications / News
lessons learned
& good practices
• include video,
corporate TV

19. 19
Reference Information / Managed Content
lessons learned
& good practices
• distinguish
content
• reduce content
• make content
“intelligent”,
create relevance
& context
• it’s all about
information
management
content items
relevanceforallemployees
lowhigh
the Long Tail law
managing «the Signal»
and «the Noise»
ReferenceInformation
ManagedContent
Archive
News
Internal Comms
User Generated Content
Collaborative Content

20. 20
Reference Information / Managed Content
lessons learned
& good practices
• define
ownership
• build trust
• provide
statistics

21. 21
Collaboration
lessons learned
& good practices
• understand
your common
collaboration
needs

22. 22
Collaboration
lessons learned
& good practices
• make it easy
(self service,
accessible form
anywhere)

23. 23
Collaboration
lessons learned
& good practices
• integrate
intranet &
collaboration
• establish
collaboration
community
management

24. 11.10.2011
24
Swisscom,Folienbibliothek
Employee Services
lessons learned
& good practices
• understand
common
employee
services needs
• integrate
intranet &
employee
services
• align
application
roadmaps

25. 25
Findability - find, ask & discover
lessons learned
& good practices
• good search
experience
needs
optimized
(“intelligent”)
content,
persons in
charge, search
technology

26. 26
Findability - find, ask & discover
lessons learned
& good practices
• provide
discovery
(most visited, most
commented, social
network feed,
related content etc)
• provide
alternatives to
search
(connecting
questions and
people «ask the
brain»)

27. 27
User Experience
lessons learned
& good practices
• performance &
stability
• easy external access
• any browser
• responsive UI
• internet applications
& services are
benchmark
• modern, easy & fun
to use, emotional,
personal, intelligent

28. 28
Intranet/Collaboration Plattform @Swisscom
SharePoint 2013
Development Insights

29. 29
Mobile Development
Intranet
Collaboration
Plattform
Web Services
Responsive HTML
Native
Web
Container
Hybrid approach
• show less
dynamic
content in
native part
• show highly
dynamic
content in web
container

30. 30
Development Organisation
Scrum
• time of
delivery is
well defined
• use the right
tools…

31. 31
Undiscovered lands for users & developers
User interaction
• SharePoint is
stuck in 2003…
• reload only
what was asked
if a user clicks
somewhere
• make your
employees
happy: throw
the old
furniture out
the window!

32. 32
Intranet/Collaboration Plattform @Swisscom
SharePoint 2013
System Architecture Insights

33. 33
On Premise vs Cloud vs Hybrid
> O365 Standardumgebung die sehr
schnell zur Verfügung steht
> kostengünstig
> automatisches Update/Patching der
Platform (ever-green)
> Directory Synchronisation:
Benutzeraccounts des Swisscom
Active Directories werden
automatisch mit Office 365
synchronisiert
> single-sign on (SSO): Anwender
müssen sich nur einmalig pro
Session anmelden und können auf
beide Umgebungen zugreifen
> Federated Search zwischen der
Swisscom und der Office 365
Umgebung
Vorteile
> Daten liegen in Dublin bzw.
Amsterdam (d.h. nicht in der Schweiz)
> Limitierungen bei den Integrations-
möglichkeiten d.h. Business-
anforderungen können nicht alle
erfüllt werden
> keine gemeinsame Taxonomie
zwischen on-premise und Office 365
(benötigt Custom Code)
> kein konsolidierter Newsfeed
zwischen on-premise und Office 365
(Folgen von Dokumenten, Sites und
Kollegen, Community Feed). Alternative:
Yammer
> keine konsolidierte Darstellung von
Tasks die sich in SharePoint Sites,
Exchange oder Project Server
befinden können
Nachteile

34. 34
System Architecture
GIN ncAZ
Central Data
Center Services
GIN cAZWeb Hosting DC1
SharePointIntranet3.0Farm
Mailbackbone (SPAM, Antivirus)
OSOperation, Monitoring, Reporting
SAN Storage, Backup, Restore
Security Services (Firwall, Antivirus)
F5 BigIP «B»
GIN Hosting
Shared Admin
Office
WebApps
Farm
DatabaseClusters
Web Server
Workflow Manager
Web Server
Workflow Manager
Web Server
Workflow Manager
Web Server
Workflow Manager
Distributed Cache Distributed Cache
Query Processing Query Processing
Crawl Crawl
Local Farm Serives Local Farm Serives
Request Mangement Request Mangement
Admin
Analytics
Content processing
Analytics
Content processing Admin
MySite Instance
Application Service
Instance
Intranet Instance
Collaboration
Instance
F5 BigIP «A»
Internet Shared
Internet
GWP
WFE-1 WFE-2
DCRM-1
WFE-3 WFE-4
DCRM-2
QRY-2QRY-1
SRC-1 SRC-2
APP-1 APP-2
OWA-1 OWA-2
SQL-1 SQL-2
SQL-3 SQL-4
GIN ncAZ
Central Data
Center Services
GIN cAZWeb Hosting DC1
SharePointIntranet3.0Farm
Mailbackbone (SPAM, Antivirus)
OSOperation, Monitoring, Reporting
SAN Storage, Backup, Restore
Security Services (Firwall, Antivirus)
F5 BigIP «B»
GIN Hosting
Shared Admin
Office
WebApps
Farm
DatabaseClusters
Web Server
Workflow Manager
Web Server
Workflow Manager
Web Server
Workflow Manager
Web Server
Workflow Manager
Distributed Cache Distributed Cache
Query Processing Query Processing
Crawl Crawl
Local Farm Serives Local Farm Serives
Request Mangement Request Mangement
Admin
Analytics
Content processing
Analytics
Content processing Admin
MySite Instance
Application Service
Instance
Intranet Instance
Collaboration
Instance
F5 BigIP «A»
Internet Shared
Internet
GWP
WFE-1 WFE-2
DCRM-1
WFE-3 WFE-4
DCRM-2
QRY-2QRY-1
SRC-1 SRC-2
APP-1 APP-2
OWA-1 OWA-2
SQL-1 SQL-2
SQL-3 SQL-4

35. 35
Identity and Access Management
any device, anywhere, anytime

36. 10.Juni2015
36
Thank You! Any Questions?
feel free to get in touch with us on
Thomas Maeder
Swisscom AG
Thomas.Maeder@swisscom.com
Martin Siegenthaler
Swisscom AG
martin.siegenthaler@swisscom.com
Bojan Konic
1stQuad Solutions AG
bkonic@1stquad.com