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Expected Result
Service Design
Our Goals
 Don’t ask employees what the want – ask what the are working with.
 It’s not Communication – it’s SERVICE
Problems
Bad Search
Menu and links hard to work with
”Doing” takes to long
Incomplete information
Our delivery
 Core business
 News
 People search
 Support
 Guidelines, policies
 Employee guidlines
 Training- employee development/Career
Service Design
Informationstructure
”Be aware of half-
empty structures”
                        Content



                     User    Context
UI         ”Structure is
                   there, but not
                   seen”




Informationstructure
The three design Layers
Graphics

Informationdesign

Informationsstruktur
Pareto’s principle
 80% of your profits come from 20% of your customers
 80% of your complaints come from 20% of your customers
 80% of your profits come from 20% of the time you spend
 80% of your sales come from 20% of your products
 80% of your sales are made by 20% of your sales staff

 Fixing 20% of bugs eliminate 80% of errors
 20% of all pages stands for 80% of information needed
 20% of all links is used 80% of all time
Startpage artifacts
Global Corporate News
 All languages
 ”Big news”
Local Corporate News
 Country- or region
BLOG
Get people to talk
Create support for corporate goals
Social Comments
Drives Social tools
Can create business
Media surveillance
Links Catalog/Tools
 We love links…
Campaign
My Work Column
Did you know…
Search
People Search
Corporate Events
My Favourites
Random Collegue
Product/services Search
BI KPI
Project Tracking
FrontPages…
Expected Result
Target group analysis
Needs analysis
Features

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Intranet artifacts

Editor's Notes

  1. Content = priotiteraUser = PersonasContext = View, Work, Search, Place Order, Findcompetency
  2. Informationsstrukturen ligger alltså ”under ytan”. Om den ärmersvårarbetadärchansenlustigtnogstörreattanvändarenkommenterarsjälvarubrikerna, sättet man tar sig runt påsajten etc. Attarbeta med informationsstrukturerärviktigtochhjälperattbygga en bra upplevelseföranvändaren.
  3. Grafisk form - Färgoch form på de olikaelementenpåsidorna. Val avtypsnitt, rubrikstorlek, färgval med merahör hit.Informationsdesign - Handlaromhurinnehålletplaceraspå en enskildsida, exempelvishurrubrik, bildochbrödtextförhåller sig till varandraochutformningenavmenyerochandranavigationselement. Informationsstruktur - Hurettantalsidor eller skärmbildergrupperasi relation till varandra. Böckerdelas in ikapitelochdagstidningarharfastaavdelningarförledare, inrikesnyheter, utlandsnytt etc. På en webbplats eller i en datorbaseradtjänstmotsvarasdettaavhuvud- ochunderrubriker, sökfunktion, alfabetiskt index etc.