www.charisma.ro www.totalsoft.ro Charisma Collection is the only tool dedicated to debt collection, which is natively integrated with ERP, HR or CRM solutions provided by most powerful providers in the world. Thus, you can have an end-to-end, multi-company, multi-site, multi-location solution you can access remotely, at any moment, by means of a mobile device with Internet access, at an unparallel total cost of ownership (TCO).

1. Collection
Simple | Intuitive | Flexible | Complete

2. Main value
Organizes, simplifies and automates complex
processes and workflows;
Cross departmental automation and
organizational processes that cover multiple
departments;
Dramatically decrease operational costs and
improves employees' effiency;
Increases the company's agility and
competitiveness;
360 view over the performance indicators;
Increases customer loyality;
Collaborative working environment, focused on
satisfying business partners’ needs;
Updates and develops customers' business needs.
Management value
Provides key reports and analysis for executives to
run business;
Reports with the ability to go from high level to
low level detail;
Comprehensive insight from all departments and
systems;
Provides executive dashboards, on-spot quick
facts and real-time notifications.
Employee’s value
Clean and friendly user interface;
Commonly performed tasks can be automated;
Can provide data from other applications and
sources;
Can access various reports from the same
interface;
Provides technical support directly from the
application interface;
Provides development methods and tools for
business flows and entities directly from the
application.
Market value
In 2012, Charisma ERP was designated as one of
the 5 strongest European B2B solutions in the
"Enterprise Vertical Market Solution" segment.

3. In hostile economic situations, the
main competitive advantage of
organizations becomes the
availability of the cash balance. This
is why the efforts to collect the
debts from the customers have Charisma Collection is a
priority, the employees allocating a powerful software solution,
significant time budget for disputing especially designed for
the invoices and receiving these solving any management
debts. Usually this procedure activity of debit collection,
involves many departments, from as well as for the
sales, financials, customer repossession and
relationships, as well as external remarketing process. This
companies in case of outsourcing of platform will lead to the
debit collection or legal actions. As increase of the debt
the existence of cash is crucial, collection process
providing stability and agility in efficiency, the increase of
approaching new business cash and the decrease of
opportunities, the company should costs with managing
quickly take actual actions, in order customers' receivables.
to eliminate the danger regarding
organization's position on the
market and the relationship with the
customers.
Charisma Collection suite includes a series of modules covering areas specific to
the debit collection process. Thus, Collection module is dedicated to debt
collection, Legal module optimizes the management of moral or physical
damage collection, Repossession module optimizes the management of the
collected assets, as well as the additional fines the consumer should pay for
covering the seller's cost of repossession, and Remarketing module optimizes
the collection and reselling flow for the collected assets. These modules could
work as standalone applications, but when integrated they make the most
powerful, high-end and implemented debt collection solution in Romania.

4. “Considering the increasing level of
the debt collection department’s
activity, the need for such a software
was more than obvious. Automating
the fax documents sending made it
much easier for us to work. There are
many documents to be sent to the
client: bills, notes etc. If they were to
be generated manually, they would
have required 2-3 days of additional
work for each employee.”.
Doru Popa
IT Manager, Tiriac Leasing
Why
Charisma Collection
Integration with any information Charisma business suite allow achieving an
platform integrated end-to-end solution for the
By the native integration with other ERP complete automation of the debt collection
solutions (Charisma, SAP, Oracle, etc.), the process, with cross-department real-time
debt collection processes are automated data transfer, within organizations of any
and perfectly integrated with accounting, size or complexity (multi-company, multi-
procurement, logistics and sales information sites, multi-location, multi-currency, etc.).
system. Thus, the entire organization will be
up-to-dated with the receivables collection Native Web solution
progress. Charisma Collection can be accessed from
any mobile device with Internet access,
Using CRM principles and regardless the configuration. Thus, the
functionalities employees involved in collecting debts from
By using the classical principles of customer the customers can check anytime, from
relationship management solutions, you will anywhere, the collection process, and they
be able to send consistent and controlled can send information to the company in real
messages to your customers, you will be time, in order to inform the decision factors
able to generate analysis of the upon the situation on the field.
communication methods, receivables
collection lifecycle, but also positioning of Speed and flexibility during installation and
your company in relation with the implementation
customers. Thus, you can manage an The business expertise, the advanced and
extremely important process, related to specialized consultancy accompanying
your company's cash, without significantly Charisma Collection, significantly decrease
damaging the relationship with the the total implementation costs, while
customers or your company's image on the providing a fast return of investment. You
market. have the opportunity to see the solution
live, visiting one of the reference customers
from abroad. In addition, we can provide
Exceptional modularity and scalability
additional developments to prove our
The exceptional modularity of the
team’s responsiveness.
application and the possibilities of
interfacing with any other solution in

5. Benefits
Reduces the analysis time and increases the operational efficiency. The solution automates
the processes and eliminates the manual effort, by simultaneous management of the
operational workflows, quick and consistent access to the interest information.
Fully covers the business needs. The exceptional flexibility and configurability of the solution
allows adapting the operational workflows to the specific of each organization, regardless its
size or complexity.
Increases the profitability of the organization. The fast collection of outstanding cash or
contracted assets, the increase of repossession sales or the optimum management of expenses
with the collection processes, is reflected into the profitability of the organization and cash,
critical factors in difficult economic periods.
Optimizes the document management. The company has the possibility to match or load
physical documents for each step of the collection process.

6. Collection
Charisma Collection is a highly effective debt
collection from customers, managing settlement of
legal processes and repossession, as well as any
remarketing activities - reselling, renting, refinancing.
In this way, you can quickly recover arrears from
corporate customers, preventing the creation and
increasing accounts payable. Charisma Collection
visibly increase communication and efficiency in the
inter-departmental processes to recover the money.
Financial and Operational Benefits
Reduces the analysis time and increases completed or future task;
the efficiency of the collectors n
Simultaneously manages different
n an efficient ticketing system for
Includes processes and provides reports
identifying debtors, grouping debtors specialized on various processes:
based on delinquency level and creating n report of delinquency
Summary
delinquency tickets; tickets. The reports show a
n
Automates the collection processes by summary of all open tickets,
closing and opening delinquency tickets classified by status, owner, product
based on the occurrence of payments type, with grouping functionalities;
into the system and closing the invoices; n report of activities and
Summary
n activity flows associated with
Tracks the efficiency. The system provides
the current accounts, as well as the centralized data about all the
access to the entire history of past activities related to the collection
collection processes, such as current process. Therefore, the team leader,
status, completed steps, future step, manager or coordinator can track
debt amount, account owner or days how many activities are opened,
past due; the actions with due dates or who is
n
Coordinates and delegates the step responsible, thus assessing the
execution, simultaneously or performance of collection
dependently, according to individual operators.
abilities, thus optimizing the work of
each responsible for debt collection. The
system allows any responsible or
participant to be notified during the
collection process about the non-

7. By utilizing Charisma Collection,
Financial Services organizations, their
partners, distributors and service
companies specializing in recovering
debts will be able to optimally
manage their debt collection efforts.
In straight-forward and exact steps
you will be able to identify debtors,
create delinquency tickets, manage
debtor accounts, track and complete
the collection process.
Optimizes the operational effort and letter – 10 days);
reduces the internal costs through: n collection process steps,
Includes
n manual work, both expensive
Eliminates conditions, automated or manual
and time consuming, needed for actions, involved roles;
managing invoices and communication n advanced multi-language
Supports
with customers with debts; functions (the system was already
n a centralized information
Provides localized in 4 international languages);
database with customers, contracts, n integrated with Charisma ERP
Is natively
invoices, associated payments or and any other ERP information system.
advance payments, securities, calculated
penalties, debts, as well as DPD (days Decreases customers' debts, optimizes
past due); the profit and increases the cash flow
n quick and consistent view on
Offers a n structured debt collection
Manages
overdue accounts, including information process, based on the specific of each
regarding the interaction with the organization;
customer, contact conclusion, account n the value of DSO (Days Sales
Decreases
distribution or promised amount. Outstanding) indicator by decreasing the
average number of days needed to turn
Exceptional flexibility the debts into cash;
nthe definition, customization and
Allows n a fast return of investment
Generates
management of money collection thanks to low cost of ownership and
strategies by means of notifying quick implementation.
customers and setting terms to react on
such notifications and to cover the debts
(e.g. SMS – 1 day, phone call – 5 days,

8. Legal
The difficult economic context determines the retail
or financing companies to treat the debt issue with
maximum care and to consider any debt as a critical
situation in the lifecycle of revenues and customer
services. Many times, the amount of debts
accumulated in a short period of time can surprise
organizations, their efforts or those of companies
specialized in debt collection not being able to
achieve expected results. Thus, due to the
unsuccessful actions taken for notifying or collecting
debts, the companies have to take the next step - to
legally handle the files.
Financial and Operational Benefits
Reduces the operational costs collection files;
n
Legal module reduces the required n update of receivables
Real-time
manual effort by automating the situation or the invoices attached to the
processes and workflows for collecting files, depending on their management in
the receivables from customers. The ERP system.
remarkable configurability and flexibility n personal or a company's goods
Handling
of the solution allows adapting the collection.
module to the specific of each single
organization, regardless its size or Eliminates the calculation and provision
business area. creation
n
The system eliminates the calculation
Automates the collection process and creation of provisions for risks and
n
Exceptional flexibility, thanks to native expenses by negotiating the amounts
integration with Charisma ERP or with and commercial terms, by highlighting
any other management system for good the promised payments and by updating
financing contracts; the system with the actual operations.
n data import directly from the
Automatic
company’s database, i.e. all the contracts Reduces the analysis time and increases
suspended for payment delays - or any the efficiency of the collectors
other reason specified by the customer - n complete and real-time view of
Includes
automatically generate the activation of each active file;
legal files with the collection company; n consolidated calendar with
Builds a
nsimultaneously handling of many
Allows terms and planned activities by periods;

9. This is why Charisma Collection suite
includes a module dedicated to legal
issues, which leads to efficiency
increase of the operations for
collecting the moral or physical
damages, thus lowering the prejudice
and increasing the chances for profit
for the financing companies.
n all the stages of a file, from
Manages matches the recorded promises and
activation to solving; actual receipts, managed by
n distinct, amicable or legal
Provides Charisma ERP 2011 or by any other
treatment of the files. Therefore, the ERP system.
stages of a file can be the following:
amicably, conciliation, execution End-to-end solution
disputes, execution, insolvency, n and handles the files for debit,
Activates
inspection, court, notification, penal leasing asset, insolvency and
complaint, payment summon, execution outstanding;
suspension. The followings can be n quick calculation and analysis
Provides
assigned and tracked for each stage: of all incurred expense types on each
n The expenses incurred by the file;
collection company during handling nthe easy management and
Allows
the file. The expense type is fully verification of the invoiced fees or
configurable, based on the specific collection costs;
of each company's preference. As a n additionally the document
Ensures
standard it can be recorded management by matching or loading
expenses for: travel, shipping, physical documents for each single file
collected assets, execution, legal or at stage level the file goes through.
stamp duty;
n The payment commitments
obtained by the collection
company. The system automatically

10. Repossession
When all attempts to convince the debtor to pay the
outstanding amounts fail to cover the delinquency of
the loan, the repossession process starts with the
guarantee securing this loan or even with the
transaction object. Repossession module optimizes
the management of the collected assets, as well as
the additional penalties the consumer should pay to
cover the seller's repossession costs.
Financial and Operational Benefits
Decreases the damages of the financing Optimizes and automates the
company operational flow
n a consistent and real-time
Provides n each expense made with the
Records
updated view on the financial situation repossession, maintenance or repairs
of the contracts and required during the lifecycle of the asset in the
repossessions; inventory of the company and their
n all the collected assets based
Manages automatic accounting;
on VIN (vehicle identification number) in n
Automatically calculates the transfer
case of vehicles or real estate properties value, as equal to the uninvoiced capital
for their unique identification; at the moment of terminating the
nfast calculation of fees to be
Allows contract between the two parties
invoiced for the repossession process, as involved;
well as the current value of the collected n
Automatically or manually integrates
asset. with inventory management, based on
the data in any ERP information system;

11. Charisma Collection – Repossession
optimizes the management of the
collected assets, as well as the
additional penalties the consumer
must pay in order to cover the seller's
repossession costs.
Integrates with fixed assets
n Brings continuity to the business
management, if they do not already through the transparency created
depreciate in the company accounting between the modules and functionalities
statements (eg. Operational leasing); of Charisma Collection. The life of the
n and manages the properties of the
Takes repossessed asset is ended either by
asset to be tracked, identified and then means of sale (stock removal through a
sold; sales invoice) or by means of refinancing
Manages and tracks the collected assets
n or renting the good (stock removal
per cost center and unique identifiers. through a leasing contract).
Measures the efficiency of the company
business by quick and aggregated access
to all financial and operational
information related to contracts and
their transactions.

12. Remarketing
It is in the interest of each financial services company,
retailer or any size vendor, regardless the type of
business, to sell as fast as possible all the collected or
in-house assets, both for revenue increase, as well for
the decrease of the expenses needed for their
management. An optimal transactional design at the
organization level means a good inter-department
and inter-process communication. In other words,
only the tight link between the collection process and
the sale and billing process, and the rest of the
operational activities can bring the ultimate
advantage: the improvement of receivable
management, receipt acceleration and optimization of
ongoing capital.
Financial and Operational Benefits
Improves the loading and sale process Optimizes the operational activities
n an efficient and fast
Provides n a high-performance system for
Includes
management of the reception protocols notifying each representative in the
for the assets, sales invoices and item process of sale and management of the
bookings; collected assets (inbound, outbound,
n the costs at company level and
Reduces booking expiration);
analyzes the profitability through a fast nthe automatic update of stocks at
Allows
view on the collection and maintenance the moment of entering into the
costs against the revenues recorded per inventory and at the moment of sale;
asset. n all the properties required for
Captures
identifying and promoting a collected
asset;

13. Remarketing module brings the
benefit of a solution especially
designed for a complete and efficient
management of the entire collection
and resale flow of the collected
assets. Additionally, this module eases
the remarketing efforts by positioning
the product for sale or rent and by
driving the demand for it by
adaptability to market changes.
Diferentiators
Integration with any information
n
platform: Charisma, SAP, Oracle;
End-to-end, multi-company, multi-
n
location, multi-localization solution;
Web-based with access from any
n
browser, on any machine, regardless of
the hardware configuration;
n and flexibility during installation
Speed
and deployment;
n TCO (Total Cost of Ownership)
Minimal
and fast ROI (Return On Investment);
Advanced business expertise and
n
specialized consultancy;
n CRM principles and functionality;
Using
Advanced modularity and scalability.
n
n
Automates the operational transactions n advanced methods for search,
Includes
due to native integration with Charisma quoting, subscribing for offers and detail
ERP or with any other ERP system. requests about the assets shown on the
Web platform;
Increase the revenues and profitability n simple, user friendly
Provides
of the organization by web-selling management of the Website;
n
Offers market visibility in a professional n
Issues efficiency reports about the most
manner and much faster resale of the accessed products, the most accessed
collected assets; categories, number of visitors;
n
Offers realistic and quick access view by n the profit by eliminating the
Increases
detailed information and presentation wholesale actions or dealers'
images; involvement.

14. With over 17 years of experience, TotalSoft is
the largest Romanian ERP provider. With
1500 clients in the private and public sector
in 25 countries, such as USA, Germany, UK,
Austria, Italy or France, TotalSoft has an
undeniable expertise in 9 verticals, focusing
on retail and distribution, constructions,
financial services and medical ones.
The company has its own suite of software
solutions, namely Charisma Business Suite,
to which renowned systems, such as
Charisma ERP, Charisma HCM or Charisma
Medical Software belong.
TotalSoft is member of Global Finance
Group, one of the largest private investment
companies in South-Eastern Europe, with
offices in Athens, Bucharest, Sofia and
Belgrade. Global Finance manages funds
amounting to over EUR 850 million and has
carried out over 70 investments since its
founding in 1991.
poza

15. © TotalSoft 2012
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