www.charisma.ro www.totalsoft.ro References have a special importance in the qualitative evaluation of a software solution. The success of the implementation is the guarantee of a complex implementation methodology, maturity of the development processes, but also the experience of the people behind the products.

1. Success Stories
Human Capital Management
Simple | Intuitive | Flexible | Complete

2. “To learn the value of a product you must
first check its references. They reflect the
potential for successful completion of a
project, as well as the actual quality of the
product.”
Liviu Dan Drăgan
General Manager TotalSoft

3. BRD - Groupe Société Générale
Payroll outsourcing
BRD - Groupe Société Générale is the In order to improve the quality of payroll services,
second bank in terms of banking assets BRD - Groupe Société Générale started, in 2007, a
in Romania, with almost 10 000 broad market research activity for the selection of
employees and 800 agencies in all the best HR outsourcing services provider.
districts of the country.
The winner of the auction, TotalSoft, provided BRD
with Charisma HCM software platform for the
secured collection of all information required by the
payroll process, which was further integrated with
the human resource management system used by
the company at the time, namely PeopleSoft
“We’ve been outsourcing the payroll
HRMS.
services to TotalSoft since 2008 and
we’ve also been very pleased with our The interface between Charisma HCM Portal and
choice. The quality of the services PeopleSoft HRMS ensured the automation of
provided to the bank has led us to payroll calculation flows and secured the
develop the relationship with the transmission channels by encrypting the files with
company through adopting Charisma encryption certificates and keys.
HCM in all branches of the Romanian
One month after the project startup, BRD - Groupe
Group Société Générale. In addition, with
Société Générale's employees were paid by
BRD switching to the new IT human
TotalSoft with the help of Charisma HCM, each
resources management system, which
employee receiving via email the pay slip,
was a pilot project at global level,
encrypted with an individual password
TotalSoft has proven fast adaptability,
(automatically generated and sent via SMS by the
managing to interface the two systems.
system).
Overall, the collaboration with TotalSoft
Financial - Banking
contributed to the payroll and related
services optimization.”
Adela Jansen
Human Resources Executive
Director

4. UniCredit Ţiriac Bank
Payroll outsourcing
One of the top 5 players on the UniCredit Ţiriac Bank was founded as a result of a
Romanian market, UniCredit Ţiriac Bank merger of three banks, fact that grew significantly
serves its customers through more than the number of employees, while the entire
240 branches and 3,000 employees, personnel administration and payroll activity was
with financial solutions for individuals, supported by the Bucharest headquarter,
SMEs, large companies or freelancers. specifically by a team of only 6 people. In these
conditions, an immediate measure for the
optimization of the HR activity was mandatory.
Following several scenarios, the management
decided that by outsourcing the payroll calculation
services, the number of employees in charge to do
that would reduce, while costs would be optimized
as well.
Practically, the outsourcing process implied sharing
the responsibilities. UniCredit Ţiriac is now
responsible only for the preparation of data
necessary for salary calculation (modifications of
positions, new employees, salary modifications,
“Since we have worked with Charisma cost centers), the actual calculation process being
HCM we have succeeded in centralizing taken over by TotalSoft (including the calculation of
much easier the leaves, we have access, payments for the people that leave the bank).
in any moment, to the status of leaves at TotalSoft has also taken over the activity of
company level, but also at branch level. recording data concerning medical leaves,
Plus, the employees can access their timesheet, data used for payroll calculation and the
Financial - Banking
personal data, including those related to issuing of monthly reports.
payment, sending the pay slip is no
longer necessary.”
Ioana Boajă
Employee Administration Manager
4 5

5. Ursus Breweries
Payroll outsourcing
Leading brewer on the Romanian market, Ursus Breweries chose TotalSoft as a supplier of
Ursus Breweries is member of SABMiller personnel administration and payroll calculation
plc group. The company has four services due to its high expertise in the field, as well
breweries in Cluj-Napoca, Timisoara, as ability to adapt to the company’s needs imposed
Brasov and Buzau, with over 1 600 by the mid-term investments strategy.
employees.
TotalSoft provided a comprehensive solution,
consisting of payroll services, personnel
administration and Charisma HCM - the web
platform for data collection and direct
communication with the employees, which
improved even more the company’s HR
department’s activity.
The project also implied that TotalSoft also took
over the data management tasks in all Ursus
Breweries locations, so that the internal human
resources team will be relieved of many redundant
and time-consuming activities.
“By outsourcing the HR activities to
TotalSoft, we streamlined the entire
human resources and payroll activity, at
high quality standards and significant
Manufacturing
reduction in administration costs.”
Alina Sîrbu
Human Resource Manager

6. Carrefour România
Charisma HCM
Carrefour Romania, one of the biggest The accelerated company development process by
employers in the FMCG & retail sector at opening several stores around the country and
national level, with more than 8800 quickly increasing the number of employees was
employees, is part of the French group raising problems regarding the management of
with the same name, carrying out human resources and payroll in a consistent
activities in 35 countries around the manner.
world, being on the 1st place in Europe
Charisma HCM was considered the most flexible
and on the 2nd place worldwide in the
and easy to use platform, suited for getting real time
retail market.
information. One of the project challenges was
integrating all staff information within one database
that would quickly provide information regarding the
human resource situation, regardless of the location.
Information regarding the assessments, the
currencies, the performance and the evolution of the
employees has been integrated so that the
company would have a decisional basis regarding
the job position changes within the company.
Unifying all this data led to the possibility of
"We consider that we have achieved our diversifying the reports necessary for a results-
target, i.e. having an online database based management, significant time and human
which is unique for all our stores, resources savings, which were necessary to
containing all the information required for support the HR & Payroll operations, have also been
human resources, payroll and timesheet. achieved.
As a major benefit, we have to mention At the end of 2009, the project has been extended
the possibility of continuously developing with a document management solution that
and adapting the program to our specific manages 250,000 documents, out of which approx.
needs" 50,000 pages are work permits. Following the
implementation, each Carrefour Romania employee
Retail
Ana Dumitru is assigned, via Charisma HCM, an electronic folder,
HR Manager containing all of his/her documents.
6 7

7. Ţiriac Group
Charisma HCM
Ţiriac Group is one of the major business The group’s objectives did not comprise only the
players in Romania, the group’s implementation of such an information system, but
companies’ activities ranging from also the ordering and integration in a centralized and
importing and distribution of well-known common reporting database of all information related
automobile brands such as Mercedes to human resources and payroll for the 3000
Benz, Ford, Hyundai, Mitsubishi and employees of the group. Due to the geographical
Jaguar, real estate, financial services up dispersion (the companies are located in Bucharest,
to assets and people security. Cluj, Iasi, Oradea, Timisoara and Brasov) and different
ways of reporting, the data compilation and
centralization could not be obtained in real time,
causing difficulties in the processes of centralized
reporting and performance indicators tracking.
The solution proposed by TotalSoft is now centralizing
the information in a single database allowing
simultaneous access to all companies. Since
Charisma has been implemented, the notion of a
regular reporting system no longer exists because
the information can now be accessed in real time
“By implementing Charisma we managed and in the desired shape. Charisma provides a set of
to align all Group companies to the standard reports, as well as the possibility to
requirements embodied in a specific customize new reports based on various criteria.
reporting package, used by everyone Basically, after a few check marks, any existing
and available to everyone. Now we have information in the system can be transformed in a
a clear picture of our human resource report, and when the database includes thousands
Financial - Distribution
and how to do it to meet our strategy.” of employees this detail is not to be neglected.
Alexandru Cârstoiu Another benefit that was visible at the entire group
level was represented by the awareness of each
Technical Project Manager
company of the group regarding their role and
Ţiriac Management
importance of activity over the rest of the group’s
members.

8. Vel Pitar Group
Charisma HCM
The leading Romanian bakery Without having a professional IT solution that would
manufacturer market, Vel Pitar runs a have made the management of a large number of
business split by three lines (bakery, employees an organized and easy-to-perform
milling and retail) with the help of 4 600 process, Vel Pitar was striving to run its HR&Payroll
employees, 5 mill plants, 12 operations. The company decided then to look for
manufacturing units, ensuring a monthly a stable and reliable information system that would
volume of almost 25,000 tons of not cause any problem.
products and a retail chain of more than
TotalSoft has deployed at Vel Pitar a complete
157 stores.
solution including the payroll, management, training,
recruitment, assessment, reports modules and
HCM Portal, a web module which facilitates the
communication between the HR department and
the employees.
The most complex part of the project is supported
by Charisma HCM application's payroll module,
which returns a complex payroll calculation, specific
to this business field, where one can find all the
compensations provided by our law (week-end
compensations, leave days depending on
“We are satisfied with the way the personnel category etc.).
implementation went, the results we get, Reports are now also much easier to get, in a
and the analysis we can perform. Having centralized manner; one now has the certitude that
correct data based on which we can the information is correct and that the payroll
make quick decisions in due time is very calculation time is a few days shorter. The costs
important for us. I think that the and the department's personnel chart have been
Manufacturing
investment made in Charisma was an reduced, and many resources have been
excellent decision.” redirected to other tasks. And all these were
possible only a month after Vel Pitar started working
Florin Tătaru live with Charisma HCM.
Country HR Manager
8 9

9. Mondial Lugoj, Villeroy & Boch subisidiary
Charisma HCM
The largest production unit of the German Together with the HR processes revision and
concern, Villeroy & Boch AG, together modernization, the company decided to purchase a
with the Hungarian factory, Mondial Lugoj HR&Payroll software able to meet three major
has 850 employees and a production line requirements: to unite into a single database the
of 100 000 units per month. payroll calculation and HR activities, to sustain the
creation of a complex database containing
complete information about the company’s
employees and to provide an integration interface
with the SAP system used for reporting activities at
group level.
By implementing Charisma HCM, the activities have
been automated, the costs being exported
automatically directly to SAP. TotalSoft is currently
working to achieve an interface with Global HR, the
HR solution used at group level, which aims to
create a unified database for 9800 employees.
“Considering the special requirements of When this project completes, Charisma will be able
Villeroy &Boch, we had to ensure that no to retrieve real-time data, without any local
problem could arise from the intervention.
implementation of a Romanian
application. By choosing Charisma HCM,
we ensured that all pre-established
criteria were met, especially considering
that TotalSoft’s application already had an
interface with SAP; also, from a financial
standpoint we benefited from the best
Manufacturing
quality-price ratio”
Mihaela Daniela Nagy
HR Manager

10. PayPoint
Charisma HCM
PayPoint Romania is the Romanian One of the concerns of the HR department was to
subsidiary of the British company with the improve and simplify the communication with the
same name, a leader in the networks of team, but also to achieve a more careful scrutiny of
electronic terminals field in local stores. all business aspects (payroll, personnel
The national network comprises over 22 administration, employee performance evaluation
000 local stores, news agencies and etc.).
supermarkets.
An absolutely new thing that PayPoint has
implemented with TotalSoft’s help was changing the
classical approach of the employees performance
evaluation. Employees’ accountability was pursued
by offering them the possibility to establish their
goals by themselves. Based on this requirement,
TotalSoft has developed a web accessible
performance evaluation module, perfectly integrated
in Charisma HCM. This module contains only one
interface that can be accessed alternatively, both
by the employees and the manager, the employees
having the possibility to establish their objectives by
themselves, without being forced to fit in a range of
„By implementing Charisma HCM, we presets that would not match them.
have significantly reduced costs. Since
the leave approval flow is done on line, Thus, throughout the organization, managers have
we don’t make time sheets on paper access to all information concerning their
anymore. We have replaced the reports employees: holidays, salary, salary last modification
in Excel with automatic exports that are date, trainings history and timesheet of their own
built according to our needs. Moreover, team, this access being secure and well defined at
we have eliminated the significant cost each hierarchical level.
incurred by outsourced payroll.” The difficult employee performance activity has also
Services
been eliminated.
Andreea Tănase
HR Manager
10 11

11. Alexandrion Group România
Charisma HCM
Alexandrion Group Romania is the initiator In spring 2010, Alexandrion Group Romania
and leader of the Romanian brandy decided to quit the HR &Payroll outsourcing
market with a market share of 41%. The services due to the poor quality of the services
company owns the most modern provided by the agreed supplier, but also because
production lines in South Eastern Europe, of the high costs compared with the results. The
with a production capacity of 300,000 9L company chose to manage internally all operations
Cases/ month. and acquired Charisma HCM.
TotalSoft delivered a solution strictly adapted to
Alexandrion’s needs, a solution which includes
modules specific to human resources, payroll,
statements required by the Romanian state, internal
and ITM reporting activities. Following the
implementation, a single database with centralized
information was obtained, eliminating thus the
difficult process of obtaining reports on staff,
budget, wages, hours worked, time and
attendance etc. Porting employee data in Charisma
provided the company with a clear and real time
picture of each employee’s route throughout the
company, despite their department, seniority in the
company or position.
“From my point of view, an extremely
important thing gained through the
implementation of Charisma, is the up to
date organization chart, and by that I do
not mean the image itself, but everyone’s
position in the company as cost centers,
Manufacturing
with a full background.”
Mihaela Ciufecu
Legal Director and HR Responsible

12. REBU
Charisma HCM
REBU, the first private company in REBU was a newly reorganized company regarding
Bucharest in the sanitation services field, its structure, having high difficulties in managing the
has more than 1000 employees and over 1,600 employees of the company at that
owns a vehicle fleet with 364 state-of- moment. Moreover, REBU was not able to quickly
the-art machineries, MAN, Mercedes and adapt to the legal changes, especially because
Ford. REBU's salary structure was not simple.
The solution chosen to solve the problems related
to human resources management was Charisma
HCM, which covers both the payroll and the human
resources data management activities.
Charisma was implemented in just 2 weeks,
including the integration of the interfaces necessary
to link TotalSoft and SAP. All REBU employees were
also trained by TotalSoft specialists, their training
being performed live, with real documents in the
system.
The first visible result was the speed of the payroll
„Our first target was for the program to process, as well as its accuracy, taking into
work and to be able to correctly calculate account all the company’s specific bonuses. In
the wages in the first phase, followed by addition, the company obtained a centralized
tailoring and customizing. As for any database with personal data of all employees, with
people-related process, there have been the possibility to define functions, to generate
difficulties, not as much because of organizational charts, train and evaluate the
REBU's complicated payroll system, employees.
which is anyway governed by the law, as
because of human resources policies,
built based on company's profile“
Services
Luminiţa Baicu
Chief Financial Officer
12 13

13. Continental Hotels
Charisma HCM
The first hotel chain in Romania, The company was trying to replace the old software
Continental Hotels owns 14 hotels in the solution, which did not work in a centralized way,
most important cities of the country and a and required double human effort.
team of more than 1,000 employees.
Following Charisma HCM implementation and
automation of specific activities, the HR department
was relieved. There have also been configured
common cost centers, HR and accounting, payroll
data being included directly in the budgets, and
thus, providing a clear picture of the company.
Moreover, by integrating Charisma HCM with
Charisma ERP, the HR department can take over
other expenses and create all sorts of helpful
analysis and reports necessary for the
management.
Following the implementation of Charisma HCM,
the company started to focus greatly on employee
evaluation performance, centralization and
unification of employee data, common reporting,
“The database is unique and therefore personnel fluctuations analysis, as well as any other
accessible from anywhere, but we set the reports that could not be conceived before.
application configurations at the
headquarters, and the colleagues from
other subsidiaries cannot change them.
This is a real advantage because we
eliminated inconsistencies; we can
perform analysis and generate reports at
any time.”
Services
Iulia Hurdubeţiu
HR Director

14. Mega Image
Charisma HCM
It was 15 years ago when the first The work force within the trading sector is
supermarket was founded in Bucharest characterized by employee turnover, which is
as La Fourmi. The retail company owned incomparably bigger than in other fields, especially
a chain of 11 stores, a warehouse and a on basic qualification level. The company required a
headquarters in Bucharest. In 2008, La software solution dedicated to tracking employee
Fourmi was taken by Mega Image, part of turnover, automating the recruitment processes,
Delhaize group, one of the largest retail and also offering key information on human
chains in the world. resources operations and costs.
Because La Fourmi chain was already using
"The personnel inspector using this Charisma HCM and was extremely satisfied with its
module can now organize his/her configuration capabilities, Mega Image decided to
operations other way, since he/she can extend the solution to control the employee
directly generate from the application the turnover as well.
individual employment contract,
addenda, personnel records including A major advantage obtained by Mega Image was
employee personal information. The the possibility to perform certain analyses on cost
application also enable extracting centers, which help the company find out the
standard reports and what I - as an ex- personnel expenses afferent to a certain period of
user of other payroll-dedicated time or department.
applications - consider to be a great
advantage, configurable reports. These
are built by the user according to his/her
needs or urgent requirements of the
management. The time factor needs to
be taken into consideration as well. In
only 10 minutes, one can select and
extract data, which in Excel would have
been gathered in several hours"
Retail
Adriana Antonovici
HR Manager La Fourmi
14 15

15. Compania de Librării (The Libraries Company)
Charisma HCM
Bucharest Libraries Company is one of Until 2003, in terms of information management,
the largest retailers of books and the human resources and remuneration of the BLC
stationery in Romania and addresses have only been resumed to payroll calculation. In
especially, through its 60 locations, order to improve this situation, the company
young people. focused on acquiring a dedicated software solution.
Charisma HCM met all the company’s requirements
by integrating in a single database all modules
specific to the business management personnel
administration, assessment, training, payroll, ITM,
while providing multiple reporting capabilities and a
comprehensive set of standard reports (generation
of labor contracts, addendums and fiscal records,
pay slips, bank notes, certificates or statistics). In
addition, the solution provides users with the
possibility to configure their own reports, according
to their current or usual needs.
“The automatic calculation of sick leaves
is a great advantage, as well as the
possibility to implement real-time
legislative changes. Reducing a great
deal of time, we can focus on activities
addressing personnel development and
evaluation.”
Liliana Niţu
Retail
HR Manager

16. © TotalSoft 2011
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