1. Tracey Alan Canton
3849 SW Canby Street ♦ Portland, OR 97219
(503) 719-4729 ♦ traceyc13@msn.com
OBJECTIVE
To gain a career pathway that will best utilize my unique skillset.
TECHNICAL SKILLS
Microsoft Office –
XP/2007/2010/2013
MAS 90 Windows OS – XP/7/8
• Word HTML5 SEO
• Excel CSS3 Joomla/WordPress
• PowerPoint Photoshop CS6 Project Management
• Access Dreamweaver CS6 Adobe Contribute
EDUCATION
2014
1991
Portland Community College Portland, OR
AAS: Web Development and Design
1 year certificate in Web Development and Design
Web Assistant 1 – career pathways certificate
Web Assistant 2 – career pathways certificate
Portland State University Portland, OR
Bachelor of Arts, Theatre Arts
CAREER HISTORY
12/2013 –
present
01/2014 –
06/2014
PORTLAND COMMUNITY COLLEGE
Computer Applications Tutor
Portland, Oregon
Responsibilities:
• Assist student with their understanding of software programs
• Help build their confidence with the classwork
• Listen and understand their fears of the coursework
• Teach them techniques to overcome frustration and allow them to be open to learning
Web Assistant
Responsibilities:
• Edit web pages for content, broken links, and misspellings
• Assist with department projects
• Answer team email and make appropriate correction
• Document changes that need to be researched by other departments and forward accordingly
1/1996–
8/2011
CARL GREVE JEWELERS - XENIUM
IT and Office Systems Administrator
Portland, Oregon
IT Responsibilities:
• Provided all help desk troubleshooting
• Installed system updates as needed
• Ordered, configured, repaired, and rebuilt computer systems
Office Systems Responsibilities:

2. • Implemented inventory management procedures
• Coordinated and maintained office services and facilities
• Demonstrated ability to analyze, evaluate, and incorporate changes by writing and implementing policies
and procedures
Administrator Responsibilities:
• Acted as liaison between technology software/service vendors and the management team
• Assisted colleagues and supervisors in identifying and resolving problems
• Designed and presented training curriculum for store-wide implementation and trained the trainers to
enhance policy adherence
12/1984–
11/1995
MEIER AND FRANK CO – Downtown Portland/Vancouver
Multiple positions
Department Manager
• Managed 17 to 20 employees, depending on the season
• Wrote and administered annual and 90 day performance reviews for 3 years
• Provided employee counseling and, when appropriate, termination for staff of 17
Human Resource Assistant and Trainer
• Provided front line assistance to both face-to-face and on-the-phone clientele
• Worked as a corporate new-hire point of sale trainer and facilitator for 4 years
Lead Sales Associate
• A proven leader in sales and customer service for 8 years
• Received multiple sales awards, both for high sales and secret shoppers
• Maintained a diamond star status for outstanding customer service for 5 consecutive years
VOLUNTEER SERVICE
2008 -
PRESENT
Volunteer Tour Guide for Portland 5 Centers for the Arts
Member on the Tour Guide Committee
Four year Member on the Portland 5 Volunteer Council
Three term Chair for Customer Service Committee for the Portland 5 Volunteer Council
Three years writing Customer Service Article for the Portland 5 Newsletter
Two term Chair for the Portland 5 Tour Guide Committee
One term Co-Chair for Update Program Committee for the Portland 5 Volunteer Council