1. Jason Adolf Principal – Advanced Programs SRA International, Inc. SessionTitle: The Future of BPM: Six Trends Shaping Process Management

4. From Evolution to Revolution

7. The Trends

8. MANAGEMENT STYLES

11. Open Book Management @#&! ?!

14. DELIVERY METHODS

16. What’s driving BPMS Anywhere? Executive Leadership Salesforce Youth Non-Traditional Work Environments I mean when are these guys ever at their desk? The sales force is constantly on the go. They need instant access to close deals, process expenses, and transact other business. Instant Messenger was first widely used in 1996, over 12 years ago. It is now a ubiquitous communication tool amongst a younger generation of workers. Why force them away from that? As BPMS systems move towards more mission based applications and away from backoffice, they need to adapt to front line applications.

18. Getting it Done Faster System could use Instant Messenger Presence to determine if you were at your desk. Notices could be sent right to your IM window for instant response. E-mails can be converted into actionable items through the use of native apps for Smartphone/PDA type devices. Online/Offline functions allow for batch uploads when back in range. Simple Yes/No approvals could be sent via text message from the system.

20. SaaS Service Delivery Models

22. MAKING THE SYSTEM SMARTER

24. Human Interaction Management BPMS doesn’t typically collect information on the interactions that go into making decisions. BPMS typically collects either an output or end result.

25. Human Interaction Management Meta- Repository The way users are solving problems outside of the BPMS are now being captured. The system is learning.

26. Human Interaction Management Meta- Repository The end user can now access data on how others have solved similar problems and their methods. This shortens the cycle time thus lowering ETC.

30. Using AI for Intelligent Routing Name Processing Time Shelly 1.5 hours Sue 2 Hours James 6 Hours John 10 Hours

31. SECURITY AND ROLES

32. Functions and Responsibilities

33. Approvals Challenge

34. The Business Logic of Approvals Civil 15657.890 Expense >1000 We are already storing this type of logic in our BPMS tools. Except for the most mature organizations, this information is useless to other processes/groups. ~~~~~~~~~~~~~~~~~~~ If project XXXXX.XXX And If organization = XXX And If Transaction Org = XXX And Amount < XXXX John Smith IF AND THEN

35. Defining Each Function for Every Process

38. Let’s define at a common source Master Functions/Responsibilities Database