The document discusses how business process management suites can integrate with workforce management systems through simulation and scheduling. It provides an overview of how analytics data on work patterns and resource utilization can be extracted from a BPM system and fed into a scheduler to generate optimized resource schedules. The new schedules are then simulated back in the BPM system to evaluate performance and further optimize scheduling in an iterative process aimed at reducing staffing costs. As an example, one company saw a 10-20% reduction in staffing costs through this integrated approach.

1. Robert M. Shapiro Senior Vice President: Research Global 360 SessionTitle: Workforce Management & BPM integration

3. BPMS Overview

4. Analytics Architecture Participants, UDFs, XPDL Publish AE Relational Database Events OLAP and DataMining Databases Process Analysis Engine Queries Context Data Client Staging and Event Queue Tables Fact and Dimension Tables Process Engine Administration Controls Analysis Engine Exposes UDFs Triggers Cube Processing Monitors DBs Web Service Business Operations

10. Output Example: To-Be Staff Utilization

12. Output Example: To-Be Work In Progress

16. Availability

17. Employee Data, Roles and Work Hour Requirements

18. Match Resource Supply to Workload Demand

19. Generate A Schedule