1. DIGITAL GOVERNMENT 2020:
FROM E-GOVERNMENT TO I-GOVERNMENT
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2. FROM E-GOVERNMENT TO I-GOVERNMENT
E-GOVERNMENT I-GOVERNMENT
ELECTRONIC COMMUNICATION FOCUS ON INSIGHTS & ACTIONS
AND INFORMATION EXCHANGE RESULTING FROM COLLECTED
FROM OR TO THE GOVERNMENT INFORMATION/DATA
IN PRACTICE NO DIFFERENCE IS MADE BETWEEN E/I-GOVERNMENT
BECAUSE I-GOVERNMENT HASN’T ESTABLISHED A SOLID BASE ON THE PLAY ING
FIELD YET
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3. LANDSCAPE OF E/I-GOVERNMENT IN GOVERNMENT ORGANISATIONS
62% HAVE INITIATIVES AROUND E/I-GOVERNMENT
HAVE NO INITIATIVES AROUND E/I-GOVERNMENT
38%
Continue internal change in the organisation
Lack of time and budget
Law on privacy
Mieke Hullebroeck: “ The potential added value of E/I -government outweighs the investments!”
Geert Mareels: “Privacy issues shouldn’t be the showstopper ”
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4. ADVANTAGES OF E/I-GOVERNMENT FOR CITIZENS AND COMPANIES
63% Fast service
63% Better service
58% Simple procedures
54% 24/7 service
other Possibility to consolidate information
other Possibility to share information
other Interoperability
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5. ADVANTAGE OF E/I-GOVERNMENT FOR GOVERNMENT ORGANISATIONS
67% Simple procedures
63% Better service
50% 24/7 service
50% Faster service
50% Lower costs
other Ecological win (paperless)
other Win for government & stakeholders
Mieke Hullebroeck: “ There is a strong need for a more dynamic policy with less and simpler procedures. First your
underlying processes need to be efficient , because automating inefficient processes doesn’t all the sudden make
them efficient.”
Geert Mareels: “E-government should allow the government to meet it ’s goals. It ’s important that the government
works efficient, but it ’s even more important that the citizens get what they need and what they are entitled to .“
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6. KEY SUCCESS FACTORS OF E/I-GOVERNMENT
4,3 Quality of the data
4,1 Safety of the data
4 Information exchange with citizens
3,8 Adapted internal organisation
3,7 Information exchange with companies
3,7 Knowledge
3,5 Technology
3,3 Budget 5= most imp ortan t
1 = less imp ortan t
Geert Mareel: “I would indicate that an adapted internal organisation is the key success factor. It ’s of the
most importance to optimise your internal processes and organisation , before you automate.
Mieke Hullebroeck: “I would appoint an effective internal organisation as the key success factor. You need to
align your internal structure and procedures with the automation in such a way that you optimise the
automation you entailed.”
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7. CONCLUSION
In light of this TRILATIONS believes that
business processes drive everything a
company realises.
By focusing first on processes and
the people involved in the process,
and later on technology, we believe we
can design the most efficient processes
to accomplish your goals while leveraging
your existing investment in technology.
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8. CONTACT DETAILS
Hendrik Verplancke
Hendrik.verplancke@trilations.com
T +32 3 877 64 00
Prins Boudewijnlaan 30
BE-2550 Kontich (Antwerp) Commented by
Belgium Geert Mareels (CORVE)
Mieke Hullebroeck (OCMW Gent)
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