UCAN Presents the NACADA Webinar: http://www.nacada.ksu.edu/webinars/onDisk.htm#31

1. Wednesday, March 16, 2011 @ 10 am-12 pm (Music Building, Rm 258)
UCAN WEBINAIR
Join us for an
interactive NACADA
Webinar Training that
includes Case
Studies!!!
BREAKING BAD NEWS: DELIVERY TECHNIQUES THAT
HELP STUDENTS MAKE GOOD ALTERNATIVE CHOICES
We experience it every day - a student is denied entry to her desired transfer
program, another falls below the requirements for his program of study and
faces potential dismissal; our advisee has chosen a major that is clearly a very
poor fit. How do we tell a student he may not be ready for the next step in his
intended path, or she might want to consider an alternative direction?
In this NACADA Webinar broadcast, returning presenter José Rodríguez
(Florida International University) and Susan Kolls (Northeastern University)
discussed effective communication behaviors to help us understand how to deliver bad news to
students. They examined the role of the advisor in teaching students to reassess, redefine, and
redistribute their goals and intentions, and offered ways to package the news in the best possible
light, strategies for better student understanding,
alternative paths and follow-up strategies. Case Studies Include:
-Graduation Issues
-Changing a Major/Program
-Academic Standing
-Breaking News to Family Members