Collaboration for the greater good: How a new government agency changed the face of financial experiences.
UXPA 2013's opening keynote from Noah Kunin, Daniel Munz, and John Yuda chronicles the efforts of the Consumer Financial Protection Bureau to transform traditional mortgage forms into a more user-friendly version of themselves.
There are two videos referenced in the slides, viewable online as follows:
Slide 50: http://www.youtube.com/watch?v=MC515DJrhsM&list=SP4DF0E02026116FC5
Slide 81: http://www.youtube.com/watch?v=U2-M1SbyBVA
7. “It is impossible to buy a toaster
that has a one-in-five chance of
bursting into flames and burning
down your house. But it is
possible to refinance an existing
home with a mortgage that has the
same one-in-five chance of putting
the family out on the street–and
the mortgage won’t even carry a
disclosure of that fact to the
homeowner.”
Unsafe at Any Rate
Summer 2007
8. This is much more
complicated than I’m
making it out to be.
DISCLAIMER
17. “It is impossible to buy a toaster
that has a one-in-five chance of
bursting into flames and burning
down your house. But it is
possible to refinance an existing
home with a mortgage that has the
same one-in-five chance of putting
the family out on the street–and
the mortgage won’t even carry a
disclosure of that fact to the
homeowner.”
Unsafe at Any Rate
Summer 2007
68. ’Why wasn't I consulted’ is the
fundamental question of the web.
Humans have a fundamental need to be
consulted, engaged, to exercise their
knowledge (and thus power), and no other
medium that came before has been able to
tap into that as effectively.
PAUL FORD, JANUARY 2011
71. just getting over recent changes
+
money on the line
+
the Internet
=
WWIC
82. I need you to go on there and
comment about what you like and
dislike about this form.
If you guys don’t comment, then
when it does get released, you
have no right to complain.
KEN PERRY, JUNE 2011