Thinking of a unified communications implementation? Discover the ROI that Microsoft Lync could deliver across your organisation.

1. ROI through
unified
communications:
Your quick guide to
what you can achieve.

2. Unified communications is coming of
age. Get ready to reap the benefits.
A single client experience for voice, presence, instant messaging, video, meetings
and collaboration.
Most organisations today still suffer from using a variety of communications
systems that are disjointed, disconnected and prove to be too costly and
inefficient.
Now things are changing, and fast. After years of hype and over-promise it’s now
easier than ever to deploy a fully mature unified communications solution. One that
brings all your communications together seamlessly in a single, intuitive interface.
The result is significantly more value to your business through increased
productivity across your workforce. And a significantly lower cost.
In fact, up to 80% less than the cost of running a traditional telephony system.
Think that sounds like one of those hyped-up promises of the past?
It’s time to think again.
What is unified communications?
Unified communications is an integrated system of telephony, instant messaging and
multi-media conferencing so you can talk and share with anyone anywhere – and in the
way that suits you best.

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Stay in touch anywhere across a secure network, across any device: smart
phone, desktop computer or tablet.
Collaborate with teams remotely through video, audio or web conferencing on the
go.
Speed up decision making with document sharing and collaboration within your
teams, with your clients and your suppliers.
How does unified communications work?
The best unified communications platform can now completely replace your old PBX –
that’s the old telephone exchange system that sits in your office – either though the cloud
or on-premise. So you no longer need the expensive investment and maintenance costs
associated with a traditional phone system or external conferencing providers.
They’re enterprise-ready; don’t need a VPN and totally scalable enabling you to flex your
workforce without the costly investment in infrastructure and hardware.
2

3. Achieve savings + REAL BUSINESS
VALUE.
Businesses adopting unified communications today find that their actual return on
investment typically breaks down into four key areas:
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Improved productivity: unified communications allows you to communicate in realtime – so teams can collaborate faster, more effectively and boost relationships with
customers.
Lower communication costs: you’ll remove the need for different communications
systems and also outdated hardware such as a PBX – making it simpler and more
affordable to work together, and eliminating the need for expensive hardware
upgrade cycles.
Reduced business expenditure: you can significantly reduce travel costs and down
time by holding meetings on-line – and also stop paying for expensive third party
conferencing services.
More remote working: your users can also work much more easily from home or on
the road or from anywhere – making it much easier to maximise flexibility and
productivity.
Adding it up: the cost of running your old telephony is up to 80% more than unified
communications
Cost of old desk phones
£300
Additional routers, switches and power backup
£49/user/year
Additional power to run and cool network gear
£49/user/year
Additional equipment for remote workers
£49/user/year
Power over Ethernet switches and cooling costs
£49/user/year
Total cost:
Traditional system = £2.55 /day vs Unified Communications = 58p /day
3

4. Proof, pudding...
4
At Unify Communications, we've chosen Microsoft Lync 2013 as the base for the unified
communications platform we provide to our customers. That's because Lync is proven
to deliver fantastic ROI results for businesses of all shapes and sizes. According to
independent analyst group Forrester, the benefits of a Lync deployment include...
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telephony charges reduced by at least 50%
property and facility costs lowered by up to 30%
cost of communications systems down up to 60%
an average reduction in travel expenses by up to 30%
a reduction in audio conferencing charges by up to 95%
Giving you serious competitive edge.
In addition to these cost savings, the same Forrester study of Lync customer installations
revealed measurable productivity gains that delivered significant business value,
including:


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end user productivity boosted on average by up 30 minutes a day
customer issues resolved up to 50% faster
projects completed up to 20% faster
sales cycles shorted by up to 20%
What could you achieve?
We hope you’ve found this quick guide to the ROI that you could achieve though unified
communications useful. If the benefits we’ve discussed sound like they could improve the
way your organisation works, we should talk. Contact us on 0845 034 4840 to discuss
your specific needs and we’ll show how we can help. Or visit us at Unifyus.com to find
out more.
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5. What is Microsoft Lync?
5
Microsoft Lync is at the heart of our easy to use unified communications platform. That's
because with Lync 2013, unified communications have truly come of age. Lync provides
a single window for you to communicate with contacts anywhere in a cost effective and
secure way. It’s robust, scalable and affordable. It also provides enterprise class
telephony – which can entirely replace a PBX system - as well as secure business
messaging, video conferencing and desktop sharing capabilities, all from a single client.
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With Lync, you gain nothing less than an end-to-end unified communications
solution that forms an integrated part of all the Microsoft Office productivity
solutions you are used to.
Simply, Lync simplifies your IT while giving staff a single, intuitive interface that
they are already very familiar with.
About Unify Communications
At Unify Communications we believe technology is an enabler. We work with
businesses to provide innovative solutions from respected solutions providers across
communications, connectivity and contact centre technologies. With client’s success
our focus, we’ll build a solution around you.
Get in touch: 0845 034 4840
Unifyus.com
Bristol and Bath Science Park, Dirac Crescent, Emersons Green, Bristol BS16 7FR