View presentation on Towards Maturity's In-Focus report to learn about emerging trends in mobile learning with practical tips on implementing it in the organisation.

1. Mobile
Learning
In The
Workplace
AMIT Garg
@gargamit100
JEEVAN Joshi
@jeevesj
ALAN Samuel
@ alan2907

2. 200 Clients In 13 Countries
Established In 2004
US
India
Australia
UK
Middle East
New Zealand
South Africa
Nigeria Kenya Singapore
Venezuela

3. Our Learning Solutions
Custom
eLearning
Custom
mLearning

4. 30+ Awards & Recognitions
Winner of a Silver award in CLO
magazine's 'Learning In Practice
Awards 2011' for UpsideLMS
UpsideLMS listed as one of
the 'Five Emerging LMSs to Watch'
in CLO Magazine ('10)
Winner of 8 Apex
Awards of Excellence
(‘14, '11, '09, '08 & '07)
Winner of 12 Brandon Hall
Excellence Awards
(‘12, '11, '10 & '09)
UpsideLMS featured in the '2010
Top 20 Learning Portal Companies List'
and '2011, 2012 & 2013 Watch List‘
by TrainingIndustry.com
Winner of Red Herring 100 Asia
Award in 2008 & finalist
in Red Herring Global 100 ('09)
Winner in Deloitte’s Technology
Fast 500 Asia Pacific 2008 & 2009 program,
and Fast 50 India 2008 program
Winner of eLearning Team of
The Year 2013
Featured in Training Industry's 2014
Content Development Watch List

5. Agenda
About the Report
State of the Industry
Getting Started
Implementing the New Learning Agenda
1

6. Why this report?
2
Download Report Download Report
Download Report

7. • Focusses on improving learning & its
impact on organisations
• Publishing an annual benchmark
report since 2003
• 540 organisations from 44 countries
participated in its 2013 benchmark
3

8. Towards Maturity Model
http://www.towardsmaturity.org/elements/uploads/Introducing_the_Towards_maturity_Model.pdf
4

9. http://www.slideshare.net/Lauraoverton/bridging-the-gap-lt-2013
5

10. 12 parameters for
Top Learning Organisations
6
Business impact indicators
• Our ability to change procedures or products has improved
• Our measure of customer satisfaction has improved
• Our ability to speed up the rollout of new IT applications has improved
• Learning interventions have increased organisational productivity
Staff impact indicators
• Our measure of staff satisfaction/engagement has improved
• Reduction in time to competence
• Qualifications gained by staff have increased
• Reduction in staff turnover
Efficiency indicators
• Reduction in cost of delivery
• Improvement in volume/reach of training
• Reduction in delivery time
• Reduction in study time

11. Agenda
About the Report
State of the Industry
Getting Started
Implementing the New Learning Agenda
7

12. Poll?
Yes
No
Are you using mobiles and/or tablet for learning in
your organisation
8

13. 2013 was the year when mobile learning
(mLearning) became the norm rather than the
exception.
10
7.1 Using mobile learning
9

14. 2013 was the year when mobile learning
(mLearning) became the norm rather than the
exception.
10
Actually using
mobile learning
4.6
9

15. 2013 was the year when mobile learning
(mLearning) became the norm rather than the
exception.
10
Actually using
mobile learning
4.6
2.5 Experimenting
Mobile Learning
9

16. State of the Industry
57%Q4
68%Q3
73%Q2
83%Q1
Towards Maturity Index Quartile
Uptake of mobile devices related to Towards Maturity Index
10

17. State of the Industry
72%Novice
64%Sporadic
66%Developing
78%
Established
Organisation perception of maturity
Use of mobile devices across organisations with different self-
perception of their e-maturity
Embedded
72%
11

18. State of the Industry
72%
64%
66%
78%
Years using eLearning
Usage of mobile devices for learning technologies varying in
length of time
72%
0-1 Years
1-3 Years
4-6 Years
6-10 Years
10 Years Plus
12

19. State of the Industry
67%Multiple location, single nation
72%Multinational
79%Single site
66%UK
77%Other European countries
87%
Australasia
Canada/USA
85%
13

20. State of the Industry
Actual and predicted levels of mobile use
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2006 2008 2010 2011 2012 2013 2014
predicted
2015
predicted
PercentageUsingmLearning
14

21. Poll?
Personal devices under a BYOD policy
Personal devices in absence of a BYOD policy
Provided devices
None
How/which devices you use for work?
15

22. State of the Industry
Provide learners with
smartphones
60%
52%
Provide learners with
tablets
57%
48%
66%
41%
Top learning companies
Have a policy of
Bring Your Own Device
16

23. State of the Industry
78%
71%
All mobile
learning
(46% + 25%)
59%
52%
Provide
Smartphones
(48% + 4%)
59%
48%
Provide tablet
devices
(34% + 14%)
50%
41%
Support Bring Your
Own Device (BYOD)
(32% + 9%)
% using now (using + experimenting) % planning to use in next 2 years
Those using or experimental with Mobile Learning
17

24. www.towardsmaturity.org/mobile2014
The Learner Voice
18

25. What benefits do you wish to derive from mLearning?
Poll?
Improve access to support at the point of need
Improve employee engagement
Improve communications between individuals
Learners can use their own mobile devices
Improve communication between learners and
tutors
19

26. State of the Industry
Top drivers for mLearning in 2013
access support at the
point of need80% 79%
improve employee
engagement
77%
improve communication
between individuals 76%
learners can use their
own mobile devices
74%
improve communications
between learners and tutors 71%
increase appeal to the
millennial learner
68% reduce cost of IT support/delivery
20

27. Agenda
About the Report
State of the Industry
Getting Started
Implementing the New Learning Agenda
21

28. Getting Started
43%
improvement in
productivity 73%
improvement in
revenue
44%
improvement in
time to competency 75%
improvement in the
number noticing positive
changes in staff behaviour
Mobile Gets You in the Top Quartile (2x)
Understanding Benefits
22

29. Poll?
Tablet
Smartphones
Which device are you likely to start your
mlearning with?
23

30. http://www.upsidelearning.com/blog/index.php/2014/02/10/why-tablets-are-a-
great-starting-point-in-your-mlearning-journey/
Getting Started
The nature of work/workplace is changing
In between devices combine features of desktop/mobile
Changing the way we interact with computers
BYOD trends is catching on
Fastest growing category amongst all mobile devices
mEnablement of your eLearning is a great starting point
Kick start your mLearning with tablets
24

31. Getting Started
41%
Provide
Tablet
48%
Provide
Smartphone
52%
3% 18%
15%
6%
BYOD or not
25

32. Getting Started
Business benefits of BYOD
eLearning has contributed to
improvements in organisational
productivity (31%)
43% 48%
of their managers report
additional business benefits
(38%)
29%
has made a significant contribution to
increasing organisational revenue (24%)
Staff benefits
learners put what they learn into practice
quickly (26%)37% 34%
learners recommend eLearning
to colleagues to improve job
performance (21%)
35%
have noticed positive changes in staff
behaviour (22%)
26

33. Getting Started
Enable content for mobile use
35 %
53 %
27

34. Getting Started
Enable content for mobile use
28

35. Specifically enable content
for mobile devices
60%
35%
(53%)
(27% + 8%)
Develop content that is
platform-independent
(e.g. in HTML5)
54%
38%
(59%)
(29% + 9%)
50%
21%
(38%)
(14% + 7%)
% doing now (top) (using + experimenting) % planned in 2 years
Integrate mobile apps
within the LMS
Getting Started
Developing content for mobile platforms
29

36. Getting Started
1 in 3 smartphone providers are using mobile app
development tools and even fewer (21%) integrate mobile
apps within their LMS
Location based, built in camera, etc can lead to new forms
of learning on mobile
Private app stores can be used for organising &
maintaining apps
Using Apps
30

37. Getting Started
Using Apps
31
Read Case Study

38. Getting Started
Only 32% have policies in place
Use MDM / MAM solutions for encryption and remote wipe
facilities
Security
32

39. Getting Started
Is the demand for mobile learning driven by business need?
Is this something that your learners are requesting?
What type of mobile devices are your learners using and are
they willing to use them for work-related purposes?
Is your existing content scalable for use on mobile devices?
Are there new programmes planned that could act as a pilot for
mobile learning?
Is there a formal policy or procedure in place for learners to use
their own mobile devices to access your systems?
6 Things to consider
33

40. Getting Started
Tablet providers (compared with smartphone providers) are
more likely to be using
Types of content
They are also and significantly more likely to be using
podcasts, blogs and videos of good practice
job aids
76% 68%vs. 53% 46%vs.
online books
34

41. Getting Started
43%
24%
(45%)
(15% + 9%)
37%
26%
(38%)
(18% + 8%)
35%
18%
(37%)
(12% + 6%)
Mobile app development tools QR codes Tools to organise and
download mobile apps
% doing now (top) (using + experimenting) % planned in 2 years
Aspects for adoption of mobile learning
35

42. Agenda
About the Report
State of the Industry
Getting Started
Implementing the New Learning Agenda
36

43. The New Learning Agenda
37

44. The New Learning Agenda
Align learning to business and business to learning
Respond faster & scale up faster
Transform traditional training
Support a culture of learning within the workflow
Integrate learning with talent
Embrace new ways of learning to support new ways of working
Simplify the learning experience
Develop L&D professionals as change agents
Treat learners as customers
38

45. The New Learning Agenda
Transform traditional training
L&D Staff believe
Courses one of
Many Options
56%
Value Courses
88% want to do it
at their own pace
60%
39
1/4
1/3
Supporting
application of
learning

46. The New Learning Agenda
Support a culture of learning within the workflow
32%
45%
33%
44%
8%
18%
encourage learners to
organise their own personal
learning strategies
encourage
peer-to-peer feedback
encourage learners to share
experiences and solve
problems online using social
media tools
40

47. The New Learning Agenda
Support a culture of learning within the workflow
offer staff access to
job aids online
integrate performance
management with their
learning and development
managers recognise
the value of on-the-job
learning
understand the
support systems
available to staff
33%
52%
35%
71%
35%
78%
38%
81%
41

48. The New Learning Agenda
Impact of mobile learning on performance support
Individuals have access to a tutor or subject expert
when learning online
The objectives and aims of learning are discussed
with individuals before they start learning
We use available support systems to promote self-
reliance, not a culture of dependency
We have content curation strategies in place to help
staff make sense of the resources available to them
We help people locate in-house experts when they
need them
We understand the support systems available to our
staff (e.g. help desk, peer support, manager support)
19%
11%
42%
33%
42%
14%
13%
11%
41%
31%
53%
38%
42

49. 10 Tips for Mobile Learning
Implementation
43
Download Report

50. Case Studies
44
Read Case Study

51. 45