Sabrina Bellucci, President of INAVEM (Victim Support and Mediation organisation in France) Keynote speech regarding victim support after the recent terrorist attacks in Paris.

1. The look of INAVEM after the terrorist attacks in Paris
www.inavem.org / @08VICTIMES

2. • The three roles of our Federation in support of the
victims of terrorists’ attacks
• INAVEM, actor of urgency
• INAVEM actor for coordinating support medium- and long-term victims
provided by the Associations of INAVEM Network
• INAVEM, actor of improved devices for victims

3. INAVEM actor of urgency: Unit 95 / CIAV / MILITARY
ACADEMY / UMJ
• The attacks led INAVEM to consider modalities of interventions to be
more efficient while maintaining humanism necessary for any
intervention with victims.

4. • 1. A crisis meeting post attacks inter associations in a wider
perimeter : Federations / Associations Network INAVEM
• • Identify resources available for the period of crisis
• • Plan staff mobilization to crisis’ cells
• • Create synergy between all the associations of INAVEM Network
• • Adopt common procedures and report our actions

5. • 2. single dedicated mailbox
• 3. designation of terrorist referents in each Association
• 4. 11 technical’s notes and hotline
• 5. thousands letters sent to the bereaved families, the injured and
shocked people
• 6. Monitoring support of the actions of the network INAVEM

6. 2096 people supported
More than 9000 meetings with victims since November.
101 mobilized associations
7. Establishing links with our foreign counterparts to
foreign victims

7. The INAVEM actor for coordinating support medium-
and long-term victims provided by the Associations of
INAVEM Network
• the INAVEM’s network is made of general associations to help victims
of crime, all types of offenses, against people, properties, individual
or collective offenses which includes those of terrorism’s.
• - free of charge missions
• - multidisciplinary care,
• - primarily information about their rights, psychological support,
social support.

8. Legal professionals, clinical psychologists or social workers,
employees or volunteers, all specifically trained to help victims,
to perform these missions.
When a terrorist attack occurs the Department of Justice, with
the MFA will appoint INAVEM
Transmission of the official list of victims or their families, with
their details.
INAVEM sollicits local AAV to offer very close help.
one thousand letters sent following the November attacks.

9. Then :
- listening,
- rights information,
- psychological support,
- assistance in the proceedings ...;
- creation of a single information area

10. INAVEM: actor of improved devices for victims
collective dimension must not overshadow the individual dimension,

11. INAVEM’s requests :
• Having the constant concern for a fair distribution of services throughout the country
and abroad
• Developing a single, consistent information campaign about the services and support
that exist for victims’
• Prioritizing our actions towards the victims
• Training all stakeholders in professional devices Victims
• Keeping fit by regular exercises to learn to work crosswise and in an efficient manner

12. ACTIONS INAVEM TERRORIST ATTACKS
• 1 / Participation of INAVEM to the gouvernemental device implemented at Crisis
Centre of the Ministry of Foreign Affairs
• 2 / Animation by INAVEM network from a single point of information for victims
• 3 / Coordination INAVEM by the intervention of its local AAV
• 4 / Organization of a "lessons learned" meeting in INAVEM with the AAV
mobilized

13. General difficulties unanimously raised:
• Confusion of the mechanisms put in place and to much help lines (several
numbers activated: CIAV, 08Victimes ...),
• excessive solicitations of victims and families.
• Lateness for mobilization of Ministry of Justice and transmission lists of victims
• No consistency in the management with regard to the bereaved families
A full role and institutional position in participation in crisis management must be
given to INAVEM network

14. Indeed, the absence of a monitoring committee to
date has resulted in:
• Real-time situations ignorance of people,
• Felt by the victims of neglect by the government,
• Non-traceability of supported,
• Inability to exchange information continuously with different actors
concerned.

15. Recommendations
• We must be proactive and at most "facilitating" with victims
• We will have to organize effective monitoring
Please, give us the coordinates of your designated referents
associative structures

16. STATISTICS ACTIONS ASSOCIATIONS AND CALLS ON VICTIMS
08Victimes
Update at May 15 2016

17. I. telephone response
• The number of the CIAV has received 11,000 calls since 14.11.2015 until 8 December
2016.
• • 808 calls were handled by the 08victimes in connection with the attacks
• • Of the 808 calls, 585 (72,4%) calls resulted in a formal relationship with an AAV
• • Of the 808calls: 430 calls are direct victims and 378 calls from third parties.
• • Of the 378 calls from third parties: 211 family of the victim, 106 professionals, 35 of the
friendly environment and 26 "others ».
• The platform is open 7/7 from 9am to 9pm

18. II. mobilization of victim local associations
• 101 associations Victims are mobilized for the attacks of 13 November.
• Inavem sent 1157 letters to victims.
• To date, 2,096 victims had contact with AAV (service offering) (62 new contacts for the last month) and
• • 908 on the initiative of the association
• • 1188 at their initiative
• 2221 victims received at least 1 interview
• 8979 interviews were conducted with the following detail (more 21% for the last month):
• • 2922 psychological interviews
• • 4680 Legal talks
• • 1063 interviews listening
• • 302 interviews with social dominance