1. Voice Tel Tech
Development Sector Overview
April 2013

2. 2Confidential/Proprietary Information
 VTT- A Brief Introduction
 Our Portfolio & Expertise
 A Brief on Our Development Sector Engagements
 A Quick View of Our Research, M&E Expertise and Projects Snapshot
 Our Scalable MIS Solution for M&E and Research Surveys
 Our Contact Information

3. 3Confidential/Proprietary Information
AJ&K
 Bagh
Capital
Territory &
Punjab
 Islamabad
 Lahore
 Multan
KP
 Peshawar
Sindh
 Karachi
Baluchistan
 Quetta
Established in 1992, is a strategy and management
consulting firm with a diverse portfolio of services for the
development sector…
Solutions for Development
Sector
ICT Solutions Human Capital Management Telecom Solutions
 Monitoring & Evaluation Design
and Implementation
 Social and Economic Policy
 Livelihood Development
Capacity Building
 Community Development
Solutions
 International Development
 Research and Analysis
Solutions
 Global Public Health
 Sustainability and Resource
Productivity
 Conflict and Disaster Management
• e-Enabled Business
Transformation
• IT Strategy and Architecture
• IT Governance
• Integration and Development
Services
• Services Management/
Outsourcing/ BPO
• GIS Application
• Mobile Banking Strategy and
Implementation
• Technology for Operations (CRM,
SCM and ERP)
• Value Added Services
• Team Collaboration Portals
• Capacity Building and Empowerment
• Organizational Analytics
• Behavioral and Cultural Change
• Organization Design and Alignment
• Staff and Leadership Development
• Performance Transformation
• HCM Solutions Suite
• Competitiveness
• Corporate Strategy
• Project/Program Management
• Business Process Modeling
• CapEx and OpEx Management
• Logistics Management
• Change Management and
Transformation
• Internal and External
Communications Management
Company Name: Voice Tel Tech (Private) Limited
Year of Establishment: 1992
Head Office: Islamabad (Pakistan)
Business Locations:
• Karachi (Sindh)
• Lahore, Multan (Punjab)
• Peshawar (KPK)
• Quetta (Baluchistan)
• Bagh (AJK)
Number of Employees: More than 150 (Full/Part Time)
 VTT is an International Consultancy providing strategy and management services, helping the world’s top businesses, governments and other
institutions. We have a strong international reputation for the efficient delivery of high impact projects and programmes in the development sector
 Our projects support social and economic development, good governance, capacity building and empowerment and delivering improvements to the
environment and infrastructure
Our Geographic Presence

4. 4Confidential/Proprietary Information
 Our nationwide presence and the ability to rapidly scale and deploy for large development projects enables us
to hit the ground running while ensuring quality control
 We are a team of thought leaders, sector specialists, academicians and development consultants with
experience of leading social sector projects across the globe
 Diverse experience of managing strategy through implementation through execution lifecycles across large
scale donor funded projects
 We bring our rigorous problem-solving expertise and objective, fact-based analysis to everything we do in the
development sector
 A unique approach to development sector solutions, utilizing latest technological developments to build
sustainable solutions for delivering real impact
 Currently engaged in a USAID funded, five-year Monitoring and Evaluation Project (MEP), providing impact
evaluations, baseline and end-line surveys, monitoring and verification services for various interventions being
carried out by USAID implementing partners in education, health, food, economic growth, microfinance,
community development, reconstruction and rehabilitation, NFIs, agriculture and WASH sectors
 With a growing impact of aid projects in the country and with an urgent need to utilize this opportunity, our team
has been strategically focused on researching the needs for community development in the sectors of health,
Agriculture, Economic Growth and livelihood.
We bring latest consulting insights from all parts of the
industry to enrich our unique development sector practice…
Some of our clients from the
Development sector portfolio

5. 5Confidential/Proprietary Information
A glimpse of our development sector projects and initiatives
which are reflective of VTT’s expertise in creating an enabling
environment…
Project Name Sector(s) Client(s) Objective(s) Our Solution/Result Duration
Process
Assessment and
Document Census
for the Malakand
Grants Program
Livelihood SME Grants Program has launched to support the
rehabilitation and recovery of small and medium sized
enterprises (SMEs) in Malakand Division, The purpose was
to conduct a detailed assessment of the functional
processes needed to administer the Grants Program in order
to successfully deliver on the Grants program
The challenge of this work was to develop effective processes
and requirements QUICKLY to meet the urgent demands for
rollout of USAID and PaRRSA.
VTT’s process development and optimization experts developed the functional
processes for the FIRMS Malakand Grant Program. The effort includes
background reading of Grants Manual and other program documentation,
conducting interviews with relevant stakeholders and to utilize VTT’s
experience and knowledge of international best practices to achieve optimized
and practical process flows.
2.5 Months
E-Enablement and
Capacity Building
through Tele-
Community Centres
Economic
Growth
Plan International required assistance in devising strategies for
upgrading the standard of living in rural communities,
particularly for youth and farmer community of rural Punjab,
Plan International wanted to connect the villages on the
information highway in a way that will be directly beneficial for
the communities. The solution required needed to have
targeted information dissemination
• A working model was created for a novel ICT based solution for community
development of rural Pakistan, The model provided the client with a
community outreach solution for various complementary programs such as
rural health initiatives, education and distance learning and livelihood
programs.
• The model ensured job creation and promotion of Micro-Entrepreneurship
in the rural communities
• The model can be further enhanced for the purpose of complete value-
chain automation of agriculture, live stock and dairy.
2 Months
Provision of
Institutional
Support for ICT Led
Activities
Economic
Growth
To improve the competitiveness of the Pakistani economy by
strengthening systems for workforce development, encourage
Pakistani companies to invest in human capital, and improving
access to training, Jobs and business opportunities for youth
and women. The overall objective of this project is to improve
employment for youth and women, increase their incomes and
contribute to the sales of enterprises.
• Improved employment for youth and women, increased their incomes and
contribute to the sales of enterprises
• Enabled the ABC to select and employ candidates with their requisite skill
sets and training and benefit from high quality of human resource
• Enabled knowledge sharing and competency development through a
learning management system
• Capacity Building of Pakistani institutions to produce high quality graduates
with increased employability
4.5 Months
Exploring Overseas
Employment
Opportunities for
Highly Skilled
Pakistani Human
Resource
Livelihood A study aimed at evaluating the overseas employment market
for skilled Pakistani labor. The task of this desk study
assignment was to design the methodology, explore and
extrapolate the data, evaluate and benchmark the information,
identify the gaps and define an implementation strategy
• Developed an effective overseas placement program for highly skilled
Pakistani Human resource which will ensure maximum participation of
women.
• An implementation plan was developed that identifies opportunities
evaluates the gaps which lie within the system and identifies a clear way
forward for all stakeholders.
2 Months

6. 6Confidential/Proprietary Information
Project Name Sector(s) Client(s) Objective(s) Our Solution Duration
Strategy for Mobile
Banking to increase
the Outreach for
Micro-Finance in
Pakistan
Economic
Growth
Kashf Foundation required to develop an extensive strategy to
position Kashf (and its forthcoming Microfinance Bank) to
effectively and persuasively approach the mobile operators
with an appealing business proposition and come up with a
Micro-Finance Mobile Banking Solution for pilot testing. The
focus was to ease the payment process and increase the
outreach for acquiring customers.
• An Optimal and Efficient working model for the implementation of Micro-
Finance Mobile banking in the country was created. The Client acquired a
better understanding of the business rationale for the mobile phone
companies for testing the micro-finance market
• A complete outreach model was created which ensured ease of payment
for Micro-Finance customers while reducing the transaction cost
3.5 Months
IT Based Remote
Patient Monitoring
System for Rural
Population
Health In collaboration
with
This initiative is a precise illustration of how IT infrastructure
and IT based skill sets can enhance the capacity of lady health
workers in rural areas to significantly increase their efficiency
through liaison with a centralized specialist doctor.
• The Health Sector will benefit from the advancements in communication
technology and will be able to improve the quality of health service in the
country by providing health care at the customer’s doorstep. Collaboration
of Academia, IT sector and the Health sector will result in increased use of
Information and Communication.
• This project will enable the government to fulfill its dream of providing basic
medical facilities to all its citizens especially those living in remote areas.
• As a result of this project, the people living in remote areas will be delivered
with a better quality health service.
2 Months
Strategic Value
Addition Initiatives
for the Agriculture
Sector
Agriculture VTT’s Initiative The sector requires significant intervention from the public and
private stakeholders for improving its efficiency, with the help
of modern day tools. However new systems implementation
also requires the following considerations:
• A high tech barrier to benefit from system, whereas low
tech customers (farmers, retailers)
• Even if the tech barrier is lowered by making simple
systems and localized content, adaptation to technology
can be very challenging
• These initiatives are among the pioneering efforts for utilizing information
technology and latest communication tools to empower the agri-sector in
Pakistan
• These initiatives will be a concrete step for increasing value chain efficiency
as it will remove the actors which do not add value to the final product
• This will create a nationwide impact which will be translated into an
increase in the agricultural produce, better value for product, hence an
improvement in the standard of living for millions of families
1.5 Month
Some of our Monitoring and Evaluation, Impact Assessments, Baseline Surveys, Research Survey Engagements are mentioned in later sections
A glimpse of our development sector projects and initiatives
which are reflective of VTT’s expertise in creating an enabling
environment…Cont..)

7. 7Confidential/Proprietary Information
 We effectively plan field activities, implement rigorous quality control mechanisms,
specify & correct operational gaps, conduct impact evaluations and point out
opportunities for creating enabling environments, which help in creating improved
program management decisions
 We use “result-based monitoring approaches” and “participatory methods” for
performance monitoring; for evaluations we follow “development assistance
criteria” (DAC) and use experimental and non-experimental evaluation techniques.
 We identify key elements of a comprehensive M&E system and describe key steps
to strengthening or establishing an M&E system
 We determine appropriate data collection methods, ascertain statistically
acceptable sample size, select sample frames, and develop research tools
 We analyze large data sets and process meaningful reports for our clients.
Our Monitoring and Evaluation expert team utilizes a
fusion of proven methodologies, logistics and stringent
operations management…
Monitoring & Evaluation Tools and Methods:
The data monitoring tools and methods utilized by our team for implementing the M&E
Framework includes:
 Desk reviews of Monitoring Data.
 Administrative Compliance Checklists
 Field Surveys (HH and facility level)
 Focus group discussions
 Key informant interviews
 In-depth interviews
 KAP surveys
 Observations
 Success stories
 Photographs that can be geo-referenced
Our strategically placed offices across Pakistan ensure our
ability to rapidly mobilize field teams for nationwide data
collection activities
 Coverage  Widespread access to all targeted regions
- 5 field offices and 2 regional offices, with
headquarters in Islamabad
- Field offices fully functional and ready to mobilize
- Ability to rapidly scale deployment throughout the
country
 Field Staff  4 permanent Field Coordinators, 31 field staff
members including enumerators, data entry, and IT
personnel
 Gender-balanced survey teams recruited from
specific regions
 Logistics
and Quality
Control
 Security Planning is conducted for each region to
ensure smooth execution of activities*
 Online MIS
- Tracks activity schedule, work plan, monitoring
framework & project deliverables
- Ensures achievement of project objectives
- Facilitates planning of field activities,
- Inbuilt processes ensure contingency measures
for discrepancies, delays and so forth.
 Rapid deployment of intermittent field teams for
large-scale survey & research engagements
 Community
Mobilization
 Local field staff utilize established networks with
community based organizations, officials, and union
council members to:
- Readily access communities
- Conduct focus groups and gauge local
perceptions
 Long-term partnerships with community &
government officials across the country. This
network is important for smooth execution of field
activities and mobility of field staff.

8. 8Confidential/Proprietary Information
Our Concept and Methodology for M&E and survey exercises is a concise process, tried and tested in various prior
M&E initiatives.
Objective Analysis Project Design On Ground Execution Analysis & Reporting
Collect & Internalize Project
Documents
Develop Hypothesis
Ensure Enabling
Environment Readiness
Prioritize KPIs & Develop
Frameworks
Develop Tools and Methods
Prepare Roll-Out Plan
Resource Training and
Team Mobilization
Conduct Surveys and Data
Collection
Manage Logistics for M&E
Activities
Data Processing and
Cleansing
Statistical Data Analysis
Periodic and Final Reporting
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Quality Control & Oversight Mechanisms
Cross-cutting Themes
MIS/GIS based Support System
VTT’s past experience with M&E and research activities
led us in building a robust project delivery mechanism…

10. 10Confidential/Proprietary Information
Since 2009, VTT is significantly engaged with Monitoring &
Evaluation and Survey & Research Activities, with large INGOs and
their implementing partners in Pakistan…
Project Name Sector(s) Client(s) Objective(s) IP(s) Sample Size Data Collection Approach Duration Sample Point(s)
Resources
Utilized
Malakand Survey
Project
Health
Education
Water
Agriculture
Micro Economy
To collect baseline data for
vulnerability assessment/Data
mapping on GIS App.
NA
450 villages
(120 indicators)
Secondary and Primary data
collection in 50 Ucs of
Malakand Division
12 months
50 UCs of
Malakand Division
20
M&A of Flood Relief
Activities in KPK
Agriculture
Health
Emergency Relief
WASH
Livelihood
Shelter
Economic Growth
Independent third party
monitoring and assessment of
USAID's flood relief activities in
KPK.
• FAO,IMC
• UNFPA
• IRC
• IRD
• RSPN
• WFP
• Oxfam GB
• MEDA
1874
Individual Survey through Exit
Poll
Household level surveys
Observations
Success stories
KAP surveys
12 months 11 districts of KPK 15
M&A of Flood Relief
Activities in Punjab
Agriculture
Health
Emergency Relief
WASH
Livelihood
Shelter
Economic Growth
Independent third party
monitoring and assessment of
USAID's flood relief activities in
Punjab.
• FAO
• SC, RI
• AKU
• UNFPA
• RSPN
• ACTED
• WV
• WFP, IRC
• MEDA
2262
Individual Survey through Exit
Poll
Household level surveys
Observations
Success stories
12 months
12 districts of
Punjab
13
Benazir Income Support
Program under BSM
Cash Grant Assistance
Monitoring and evaluation of
USAID's budget support to
BISP's G2P Program
BISP 383
HH Level female beneficiaries
interviews
2 months
13 districts of
Punjab, Sindh,
KPK, Balochistan,
AJK and GB.
23
IDP Support Program
under BSM
Cash Grant Assistance
To verify if the IDPs have
received the cash assistance.
Cabinet
Division
NADRA
UBL
382
HH Level beneficiaries
interviews
1.5 months Malakand Division 12
Housing & other
Resettlment Needs,
under PaRRSA
Housing
To verify if the housing damage
assistance was given to families
of conflict-affected areas.
PaRRSA 69
HH Level beneficiaries
interviews
3 weeks
Swat & Buner
Districts
5
University Operating
Budget under HEC
Education
To monitor the GOP's
performance in using the
financial assistance from
USAID.
HEC 78
F2F and Telephonic interviews
of university officials &
students
1 month
10 Universities of
Pakistan
8

11. 11Confidential/Proprietary Information
Project Name Sector(s) Client(s) Objective(s) IP(s) Sample Size Data Collection Approach Duration Sample Point(s)
Resources
Utilized
University Development
Program under HEC
Education
To monitor the
University Development
Program in 11
universities of Pakistan
HEC
11
(Census)
Key informant interviews with
university officials
Sites visits & observations
Focus group discussions with
students
1.5 months
11 universities of
Pakistan
9
Sindh Basic Education
Program under MEP
Education
To verify the schools'
data collected by 3rd
party.
GoS 50 schools
F2F surveys with head
teachers
School visits & observations
1 week
50 schools of
Sukkur and
Khairpur Districts
of Sindh
3
M&E to OFDA's 2011 Flood
Relief Grants to IMC
WASH
To verify and validate
Water & Sanitation
Projects funded by
OFDA
IMC 677
HH Level beneficiaries
interviews
Direct observations of
projects
1.5 months 5 districts of Sindh 14
WFP PRRO Complex
Emergency Program
Emergency Relief
To verify WFP's IPs'
relief and recovery
operations in KPK
• WFP
• BEST
• CERD
• CRDO
• LHO
336
Warehouse inspections
Surveys through Exit Polls
2 weeks 5 Districts of KPK 14
Merit & Need Based
Scholarship Program
Education
To conduct the
evaluation of MNBSP
scholarship program
HEC 350
Telephonic Interviews with
the Alumni through MNBSP
3 Weeks All Provinces 7
Pakistan Expanded
Regional Stabilization
Initiative- Gender Analysis
Livelihood
Education
Health
GBV
Access to Services &
Rights
Political Decision making
To gather baseline
information that would
enable USAID to
determine future
development activities
with the aspect of
gender
NA
76
(FGDs)
Focus Group Discussions 1.5 months
6 Districts of South
Punjab
5 Districts of North
Sindh
4 Towns of
Karachi
30
Municipal Services Program
in Sindh and KPK
Water & Sanitation
To conduct a baseline
survey and focus group
discussions with the
locals of Peshwar and
Jacobabad districts to
understand the current
status of municipal
services.
NA
1600 (HH
Surveys)
14 (FGDs)
Household surveys
Focus group discussions
Observations
1 month
25 UCs of
Peshawar (KPK)
8 UCs of
Jacobabad (Sindh)
60
Fulbright Scholarship
Program
Education
To conduct online and
telephone surveys of
Fulbright Alumni for the
impact evaluation of
scholarship program.
USEFP 616
Online surveys
Telephonic interviews
1 month
Both in Pakistan
and Abroad
20
Since 2009, VTT is significantly engaged with Monitoring &
Evaluation and Survey & Research Activities, with large INGOs and
their implementing partners in Pakistan…(Cont..)

12. 12Confidential/Proprietary Information
Our seasoned software development team possesses rigorous
experience in designing/implementing enterprise-grade solutions,
tailor made for the specific needs of our development sector
clients. Our indigenously developed Monitoring & Evaluation
Support Tool (MEST) offers the following key attributes and
benefits:
 Track progress and evaluate impact of programs
 Visualize data from the various survey and evaluation
activities and provide users with an interface for real-time
reporting based on the clients reporting requirements.
 Assist in management of resources, improving accountability,
coordination between various implementing
partners/stakeholders, and leverages support in decision-
making.
VTT specializes in developing customized solutions,
tailor made for the needs of our development sector
clients…
 Provide collaboration platform, contacts management, online availability of research instruments, picture/video library,
real-time data entry, and synchronization with hand-held GSM devices
 Integration with other web-based mapping components developed by third parties, thus providing a comprehensive
platform for double data entry, analysis, reporting and presentation

13. 13Confidential/Proprietary Information
Rizwan Shoukat
CEO/Managing Partner
Voice Tel Tech (Pvt.) Ltd.
Office 201, Block-8,
School Road, F-6 Markaz,
Islamabad, Pakistan
Tel : +92 (51) 2276284-5
Cell: +92 (300) 8540800
Fax : +92 (51) 2275138
Email: rizwans@voiceteltech.com
Web: www.voiceteltech.com
Contact Information